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Frequently asked questions

See below for the most frequently asked questions. You can find more answers by selecting the country where your stay takes place.

Before my stay

  • How do I know if my booking has been confirmed?

  • Can I add a baby cot to my room? / Do you have baby cots available for clients?

  • What is the difference between the refundable and non-refundable rates?

  • Do I have to pay extra for my cat or dog?

  • Can I book online and call the hotel directly to cancel or modify the reservation?

  • How can I learn more about parking at the hotel I would like to book?

  • What is the customer service schedule?

  • How do I know if a particular hotel has rooms available?

  • How do I book a room on www.hotel-bb.com?

  • What is your booking policy?

  • I lost my confirmation number- how can I consult, modify, or cancel my booking?

  • Will I be debited immediately when I enter my bank card information into your website, or will I pay when I arrive/leave the hotel?

  • How do I know if there is a B&B Hotel where I am traveling?

  • I didn’t receive a booking number after completing my booking.

  • Can I book online and then call the hotel directly to cancel or modify my booking?

  • Is it risky to provide my bank card information on your website?

  • Can I only make online bookings at certain times of the day?

  • How do I know how much my room will cost?

  • Where can I learn more about hotel shuttles?

  • I want to cancel or change my online booking. Will I still be billed for my stay?

  • How many rooms and nights can I reserve in a single online booking?

During my stay

  • How do I use free WiFi at B&B Hotels?

  • How can I extend my stay?

  • When can I have my breakfast?

  • I didn’t book my breakfast. Can I still have some?

  • How do I extend my stay?

After my stay

  • I’ve changed e-mail or postal addresses. What should I do?

  • How can I obtain a copy of my bill?

  • How can I find my previous bookings?

  • I don’t remember my password. What should I do?

FAQ B&B HOTELS CLUB

  • What is the B&B HOTELS CLUB?

  • How to register ?

  • How much does the B&B HOTELS CLUB rewards program cost?

  • How do I sign in to my account?

  • Can I earn points by booking two or more rooms?

  • How can I use my loyalty points?

  • How do I take advantage of the “1 night free” benefit?

  • Can I offer my voucher to the person of my choice?

  • How long is a B&B HOTELS CLUB membership valid for?

  • How do I earn CLUB points?

  • How can I obtain my B&B HOTELS CLUB card?

Contact us

Can't find the answers in our FAQ? Use our contact form.