See below for the most frequently asked questions. You can find more answers by selecting the country where your stay takes place.
Please double check the payment information and all other information you provided.
If it is a technical issue, please accept our apologies!
To obtain your booking number, you can contact the hotel directly.
You can also ask the hotel to resend the confirmation number to you if you have lost it.
It is best to start by reading your booking’s cancellation policy.
If you wish to cancel or modify your booking, you can contact the hotel directly before the deadline indicated in your cancellation policy. Make sure to mention that your booking was made online. You can also cancel your booking online in the “My bookings” section, if you have an account or have your confirmation number on hand.
To guarantee your security and ensure privacy, our website uses SSL encryption. When your data is transferred online, the information provided in various forms is automatically encrypted.
The SSL (Secure Socket Layer) encryption system automatically codes the data before it is sent across the internet. It is only decrypted when it arrives on our server.
SSL is the most common, most reliable solution.
To check whether your browser is compatible, simply look for an icon of a key or a padlock in the URL bar.
You can make an online booking at any time. However, for a same-night booking, your online booking must be completed before midnight.
You can conduct a price simulation using the search engine or consult the page for the hotel in which you wish to book your stay to find out the room rates.
We invite you to visit the hotel description page or contact the hotel directly during the reception opening hours.
It is best to start by reading the cancellation policy for your booking to confirm whether or not it can be cancelled or modified.
Your stay will be billed subject to the cancellation policy for your booking, which can be found in your confirmation email and in the “My bookings” section of your customer account.
You can reserve up to 9 of each type of room available and up to a 20-night stay, subject to availability at the hotel you have selected.
Need more? Please select the country in which you are traveling at the top of the page to find the answer to your question.
The number you are given after completing your booking guarantees that the booking has been confirmed and recorded.
You will see this number on your booking confirmation, which you can find:
If the hotel and the booking are eligible for remote check-in, you will receive an email 48 hours before your stay begins explaining how to complete the remote check-in. You can complete your remote check-in any time after 2:00 P.M. on the day of your arrival.
Most of our hotels have baby cots available from reception upon request.
We invite you to contact the hotel you want to book directly during reception opening hours.
At B&B Hotels we offer you two types of rates:
You are free to bring your pet with you.
The rates and conditions depend on the country where the hotel is located.
You can book online and cancel or modify your reservation directly with the hotel, for this you must indicate that the reservation was made through the web.
The parking situation is different for each hotel.
All the necessary information can be found on the hotel description page.
If you would like more information about the availability of parking, please call the hotel directly during reception opening hours.
You will receive personalized attention 24 hours a day, any day of the week, you can call the telephone number of the hotel directly or call our reservation center: +34 902 023 120
Simply search for the hotel and select the dates of your stay, using the “search” feature.
The available rooms and their rates will be displayed.
To book a room, enter your destination, travel dates, number of rooms, and number of guests into the search bar, then click “Search.”
You can also discover the destinations of the moment on our website’s home page.
Our terms of sale are displayed before your booking is confirmed. Find them at the following link: General Terms of Sale.
You can find your booking number:
You can also contact the hotel you booked your stay at directly (make sure to mention that you made your booking online.)
It depends on the type of payment.
If, when you enter in your card information, it says “Online payment,” that means your card will be debited immediately.
If it says “Guaranteed booking,” it means that your card will simply be used to guarantee your booking, and that you will pay when you arrive at the hotel, using the payment method of your choice.
Enter the name of your destination into the search bar or click on “Find a hotel on the map,” below the search bar on the website’s welcome page.
Click on the following link to see the conditions of use of the free WiFi service at B&B Hotels España y Portugal >> LINK
You can extend your stay, always subject to hotel availability for the requested dates:
Breakfast hours vary depending on the hotel. You can view the breakfast hours on the overview page of the hotel in question.
Simply request it from our hotel managers and, upon payment of the necessary add-on charge, you’ll have access to the breakfast room.
If your room booking includes the designation “breakfast included”, then there’s no need to book your breakfast, as it’s already included in the price of your stay.
By simply submitting a request to our hotel managers, you can extend your stay, during reception’s business hours, when you arrive to check in, or prior to your initial departure date.
If you’re not within the hotel property, you can also contact the hotel directly using the contact details you’ll find on its overview page.
This extension will only be possible, of course, if the hotel has availability for your desired dates.
Log on by clicking on the “My Account” tab, then on “My Bookings”. You’ll then be able to access all your previous bookings as well as bookings in progress and to come.
Visit hotel-bb.com and click on “My account”, “Log on”, then “I forgot my password”.
Then, you’ll just need to enter your e-mail address and follow the instructions to create your new password.
Simply visit our website and look for the “My Account > My space and login settings”, and there, you’ll be able to change your various contact details.
We invite you to get in direct contact with the hotel you stayed in during reception’s business hours or to use our contact form.
The B&B HOTELS CLUB program is totally paperless. To enjoy its many benefits, simply sign up by clicking here.
B&B HOTELS CLUB is the loyalty program of B&B HOTELS. Earn 100pts for each night spent in one of our hotels in France, Germany, Italy, Spain, Belgium, Switzerland (except Lully 3 Lakes hotel), Austria, Hungary and Portugal.
You will always get the best price guaranteed :
- 10% discount on standard and event rates.
- 5% discount on promotional rates and
- 10% discount on breakfast.
From 300 points, you can order one breakfast, or two breakfasts from 500 points. You prefer to wait a little to treat yourself to a stay? From 1000 points, you can order a CLUB voucher for one night, worth 60€.
Signing up for the B&B HOTELS CLUB rewards program is very easy: you can sign up online by clicking here or if you prefer, you can sign up at the front desk of the hotel of your choice.
The annual fee is 39€
Simply click on “My account” and then “sign in” to access your personal account.
The program is individual and personal. Only the room where the member will be staying is eligible to earn loyalty points.
Simply log in to your personal space - on our website or in our application - to access your loyalty area.
You will then be able to convert your CLUB points into a voucher. Once the voucher has been created, you can use it the following day for a booking. To use it online, you will need to enter the voucher code in the field provided.
Once you have accumulated 1000 CLUB points, you can request a voucher for a maximum value of 60 € that you may use to book your stay in one of our B&B HOTELS in France, Germany, Italy, Spain, Belgium, Switzerland (except Lully 3 Lakes hotel), Austria, Hungary and Portugal. It is not possible to use the same voucher for several stays and the voucher is not fractionable on more night (even if the value is less than 60€). If the price of the stay (including breakfast) exceeds the 60 € threshold, you will have to pay the remaining balance. It is not possible to use two different vouchers on the same booking.
Yes, the voucher is not nominative. So you can offer it to the person of your choice.
Registration to the B&B HOTELS CLUB is valid for 12 months. Once expired, you can renew your loyalty card during the following month. Please note: if you do not renew your subscription up to 30 days after the expiration date, you will lose your benefits and the balance of your points will be cancelled.
Each night spent in one of our hotels in France, Germany, Italy, Spain, Belgium, Switzerland (except Lully 3 Lakes hotel), Austria, Hungary and Portugal earns you 100 points per night, regardless of the rate chosen (standard or promotional) and for any type of room.
Can't find the answers in our FAQ? Use our contact form.