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Frequently asked questions: Spain

See below for the most frequently asked questions.

Top 10

  • 1. How can I find and book a hotel on www.hotel-bb.com?

  • 2. How can I pay my reservation?

  • 3. Where can I find the contacts and addresses of the B&B Hotels España y Portugal?

  • 4. What services does a reservation include in B&B Hotels España y Portugal?

  • 5. How can I check, modify or cancel my reservation?

  • 6. What services can I choose to complete my reservation?

  • 7. At what time can I check-in / check-out?

  • 8. Can I benefit from special rates for companies or groups?

  • 9. How can I get the bill for my stay?

  • 10. What are the general conditions of purchase on our website?

Before my stay

  • How can I find and book a hotel on hotel-bb.com?

  • How can I book a room in a B&B hotel?

  • Do I have to give the details of my credit card to make a reservation on your website?

  • How can I check, modify or cancel my reservation at www.hotelbb.com?

  • I have had a problem with the web www.hotel-bb.com, what can I do?

  • Where can I find the contacts and addresses of the B&B Hotels España y Portugal?

  • How can I pay my reservation?

  • How do I know if there is a B&B hotel near the city I am going to visit?

  • I have lost my confirmation number, how can I check, change or cancel my reservation?

  • Until when can I book a room online?

  • After completing the reservation process I have not received a confirmation in my email. How can I check that my reservation has been made correctly?

  • How many rooms and nights can I book at the same time through the web?

  • Do pets have a supplement?

  • When entering my card information, is my card charged automatically or can I pay at the hotel when I check in?

  • What are the general conditions of sale in hotel-bb.com?

During my stay

  • What services can I choose to complete my reservation?

  • What services does the reservation include in a B&B Hotels?

  • What time does breakfast have?

  • I have not booked my breakfast, could I include it later?

After my stay

  • How can I check, modify or cancel my reservation?

  • How can I leave my opinion on the web www.hotel-bb.com?

  • How can I find my previous reservations?

  • I do not remember the password of my B&B Hotels account, what can I do?

  • I have changed my email or my postal address, what should I do?

FAQ B&me program

  • What is B&me?

  • What benefits do I get for being a B&me customer?

  • How can I register at B&me?

  • What are the differences between B&B CLUB and B&me membership?

  • How can I identify myself as a B&me member?

  • Where can I find my free breakfast coupon?

  • Can I use the B&me free breakfast voucher several times?

  • Can a B&me member give his or her free breakfast to another person?

  • Can the B&me breakfast voucher be handed in at the reception desk?

  • What happens to my B&me breakfast voucher if I cancel a (cancellable) reservation in time?

  • I deleted my B&me account and want to register again with the same email address, will I get a free breakfast again?

  • Will I have a free bottle of water every day of my stay as a B&me member?

  • When can I benefit from the room upgrade as a B&me member?

  • What does Early check in mean?

  • How does the late check out benefit work?

Contact us

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