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General Terms and Conditions - B&B HOTELS CLUB Rewards Programme

Purpose

B&B Hotels gives its customers the chance to subscribe to a rewards programme, called “B&B HOTELS CLUB”, which qualifies them for the benefits outlined below.
These General Terms and Conditions set forth the rules that apply to the B&B HOTELS CLUB rewards programme.  

Depending on the territory or sales channel, B&B HOTELS CLUB is managed by:
For online sales:
B&B HOTELS, SAS
271, rue du Général Paulet, 29200 Brest
Tel.: +49 (0)2 98 33 75 06
E-mail:  Contact form 

For Spain:
B&B HOSPITALITY ESPAÑA, S.L
Calle Luis Pasteur S/N, San Sebastián de los Reyes (28703), Madrid
Tel.: +34 902 02 31 20 
E-mail: esp-info@hotelbb.com

For France:
B&B HOTELS, SAS
271, rue du Général Paulet, 29200 Brest
Tel.: +49 (0)2 98 33 75 06
E-mail:  Contact form 

For Italy:
B&B Hotels Italia società per azioni
Via Domenichino, 19 - 20149 Milano
E-mail: eclubitalia@hotelbb.com

For the purposes herein and as far as each of the entities is concerned, the aforementioned entitles are called “B&B HOTELS”.

1/ Definitions

Customer: anyone who books a room in a B&B hotel
Member: any Customer who accepts the general terms and conditions when registering for the B&B HOTELS CLUB programme and pays the annual membership fee
Valid night: a stay in a B&B hotel that allows B&B HOTELS CLUB points to be accrued, letting the Customer qualify for one or more coupons called ”vouchers”. Overnight stays are only deemed valid when booked by a Member via the direct Channel.
Direct Channel: Sales at B&B hotel reception desks, through the B&B HOTELS websites or mobile app, by phone or by emailing the hotel directly, for B&B hotels in participating countries. All sales through resellers, tour operators or third-party travel agencies (such as Expedia.com, booking.com, etc.) are excluded from the direct Channel.
Point: a unit of measure generated by the programme, based on a pre-established attribution matrix as detailed in Section 6.5 below, for a valid stay in a B&B hotel or for any other purchase that allows points to be accrued.

2/ Conditions of subscription to the programme

2.1/ This programme is reserved for B&B HOTELS Customers who have become members by accepting the General Terms and Conditions of the programme and paying the annual membership fee. 
The Customer can join the programme in the following ways: 
- During their stay in one of the B&B hotels in a participating country;
- On the website at www.hotel-bb.com
- Via the B&B HOTELS mobile app

2.2/ Any person of legal age or with the legal capacity to accept these General Terms and Conditions in accordance with the legislation in force in their country of residence may subscribe to the B&B HOTELS CLUB programme. To subscribe to the programme, a valid personal e-mail address is required. Sharing the same e-mail address between two Members is prohibited.
2.3/ Membership of the B&B HOTELS CLUB programme is subject to payment of an annual fee.  
2.4/ Upon registration, the Member receives their personal identification number by e-mail. This number is strictly personal and associated with the name of the Member. Programme subscriptions cannot be sold or loaned. The discounts and benefits afforded under the programme are therefore to be considered personal and not transferable to third parties, except for vouchers, which can be transferred to third parties. Discounts granted under the programme only apply to bookings made by the Member for their own personal stay. Each Member may have only one subscription.
2.5/ The Member can view their Member account online at www.hotel-bb.com. The overview of the accumulated overnight stays in B&B hotels, drawn up and stored on the Internet by B&B HOTELS, is deemed to be correct and complete, unless the Member lodges an objection in writing within four weeks of the date of the last stay. The overviews are updated within 5 working days following the last day of a Member’s stay in a B&B hotel under the B&B HOTELS CLUB programme.

2.6/ The Member must treat their login information as private and confidential, and keep it secret. The Member undertakes to protect their login information, including their password, in order to prevent misuse by third parties. 
2.7/ The Member must notify B&B HOTELS immediately, by telephone, e-mail or online contact form, of any change to the information provided by them when they applied to join the B&B HOTELS CLUB programme.
2.8/ By joining the programme, the Member agrees to receive electronic communications on the operation of the programme and services offered under it (notices, points balance updates, etc.). 
2.9/ Subscriptions are valid for one year from the date of accepting the General Terms and Conditions of the programme and paying the annual membership fee (e.g. a subscription taken out on 15 June 2019 shall be valid until 15 June 2020). In order to avoid losing accrued points, the Member has thirty days, after the subscription expiry date has passed, to apply for renewal of their B&B HOTELS CLUB programme subscription. If the subscription is not renewed within the stated timeframe, the remaining points will be lost for good.
2.10/ The Member may at any time contact the Customer Services department via the form available on the website at www.hotel-bb.com or send an e-mail to the relevant e-mail address stated in the “Purpose” article herein, or call the relevant telephone number stated the “Purpose” article herein to request assistance concerning the correct execution of the B&B HOTELS CLUB programme and information on points accrued.

2.11/ Any updates to a Member's personal data (address, name, etc.) or any other useful amendments to their particulars may be effected directly via the Member’s personal account at www.hotel-bb.com

2.12/ With regard to Valid Nights and claiming the benefits earned under the Programme, in this respect the Member undertakes to refrain from any behaviour that offends against common decency or constitutes a breach of the peace, an act of vandalism, willful damage to property or antisocial behavior. 

3/ Right of withdrawal

3.1/ In accordance with the legal provisions in force, where a Member has subscribed to the B&B HOTELS CLUB programme online at www.hotel-bb.com or via the B&B HOTELS mobile app, they have the right to withdraw from this agreement within 14 days without giving any reason.
The withdrawal period shall elapse within 14 days following the date when the agreement was entered into. 

3.2/ To exercise the right of withdrawal, you must notify B&B HOTELS SAS – 271, rue du Général Paulet – 29200 Brest - of your decision to withdraw from this agreement in an unequivocal statement (e.g. a letter sent by post, a fax or an e-mail). The Member may use the withdrawal form template shown in Appendix 1 of these General Terms and Conditions, but it is not mandatory.
To adhere to the withdrawal timeframe, the Member simply needs to send their communication concerning their exercise of the right of withdrawal before the withdrawal timeframe elapses.

3.3/ Should a Member withdraw from this agreement, B&B HOTELS shall reimburse to them all subscription payments received from them, without undue delay, and in any event not later than 14 days from the date when B&B HOTELS is notified of your decision to withdraw from this agreement. B&B HOTELS shall carry out the reimbursement using the same payment method as was used for the initial transaction, unless the parties expressly agree on the use of a different payment method. Either way, the Member will not incur any fees as a result of such reimbursement. 

4/ Modification/ Discontinuation/ Replacement of the programme

4.1/ B&B HOTELS reserves the right to modify the characteristics of the programme due to technical, legal or operational restrictions. Any such modification shall be notified to the Member via an e-mail sent to the last e-mail address provided by the Member with at least thirty (30) days’ notice before the modification takes effect. Should a Member not agree with the planned modification, they may de-register from the programme, notifying B&B HOTELS of their decision within thirty (30) days following the receipt of the notice from B&B HOTELS. Should a Member de-register, they shall qualify for reimbursement of their annual membership fee prorated to the period of validity remaining beyond the de-registration date. 

4.2/ B&B HOTELS may also discontinue the B&B HOTELS CLUB programme or replace it with another programme. Any discontinuation or replacement of the rewards programme shall be notified to the Member via an e-mail sent to the last e-mail address provided by the Member, with at least six (6) months’ notice before the effective date of the discontinuation or replacement of the rewards programme.  Should the programme be discontinued, or should the Member refuse to subscribe to the new rewards programme, the Member shall qualify for reimbursement of their annual membership fee prorated to the period of validity remaining beyond the programme discontinuation date or the date when the new programme enters into force. Any refusal to subscribe to the new rewards programme on the part of the member must be notified in writing to B&B HOTELS at least (30) days before the date when the new programme is to enter into force. Should the programme be discontinued, a timeframe of at least thirty (30) days beyond the discontinuation date shall be granted to the Member to claim the points accrued as of that date. 

5/ Termination

5.1/ Members may, at any time and at their discretion, de-register from the B&B HOTELS CLUB programme by sending a registered letter with acknowledgment of receipt, observing at least thirty (30) days' prior notice. In this case, early termination of these General Terms and Conditions shall not entitle the Member to reimbursement or to any other compensation for the period remaining up until the original expiry date. 

5.2/ B&B HOTELS may terminate this agreement and membership of the B&B HOTELS CLUB programme, ipso juris, with thirty (30) days' prior notice, without compensation of any kind, in the event of:
- Breach of these General Terms and Conditions on the part of a Member;
- Misuse or fraudulent use of the benefits afforded under this programme;
- Falsification of the information passed on to B&B HOTELS.
B&B HOTELS reserves the right to decline re-registration for any barred Member for two (2) years.

5.3/ B&B HOTELS reserves the right to run checks on the use of the B&B HOTELS CLUB programme and observance of the rules contained in these General Terms and Conditions at any time. Should the agreement be terminated upon the initiative of B&B HOTELS under the scenario set forth in Article 5.2, all points accrued by the Member shall be lost.

6/ Programme operation

6.1/ Validity of benefits afforded under the programme

The benefits outlined in point 6.2 below are valid in B&B hotels in participating countries. To qualify for these benefits, the Member must provide the hotel reception desk with their name and e-mail address or identification number. Online, the Member must log into their account to qualify for its benefits.
The benefits afforded are only valid for bookings made at B&B hotel reception desks, through the B&B HOTELS websites or mobile app, by phone or by emailing the hotel directly, for B&B hotels in participating countries. Bookings made through resellers, tour operators or third-party travel agencies (such as Expedia.com, booking.com, etc.) do not qualify for the benefits afforded under the programme.
Rooms paid for at self-service reception terminals without booking ahead with the Member’s identification number will not qualify for benefits afforded under the B&B HOTELS CLUB programme.

6.2/ Benefits afforded under the programme

Subscribing to the rewards programme entitles the subscriber to the following benefits: 
- A 10% discount on room rates (except for promotional rates) and on the breakfast rate in effect at the time of booking, all year round, seven days a week. This discount applies upon arrival at the hotel booked and cannot be combined with special rates, special offers and/or promotions or seasonal discounts.
- A 5% discount on the reduced room rate and a 10% discount on the breakfast rate, in effect at the time of booking, all year round, seven days a week. This discount applies upon arrival at the hotel booked.
- A dedicated section on the website www.hotel-bb.com accessed with an e-mail address and password.
- Accrual of points for each overnight stay via a direct booking, which allows members to qualify for vouchers that can be swapped for overnight stays up to a value of €60 and/or free breakfasts.
- In France, a special hotline to manage the bookings of B&B HOTELS CLUB Members: (+33)(0)2 98 33 75 06.

6.3/ Accrual of points

The Member earns 100 points for each Valid Night, for one room, except for rooms paid for with a voucher. If the Member books two or more rooms for the same night, the points are only accrued for the room that they personally occupy.
The Member can check their points balance via their personal online account, accessed with their e-mail address and password.
The account login information and accrued points cannot under any circumstances be transferred, given away or combined with the accounts of other Members.
Accrued points cannot under any circumstances be converted into their monetary value and do not entitle the Member to any reimbursement.

6.4/ Validity of points

Points credited to the Member’s account remain valid until 30 days after the subscription expiry date. If the Member does not renew their programme subscription within 30 days, unredeemed points will be lost for good. However, Members have the right to renew their subscription up to 30 days after the expiry date. In this case, the points shall be deemed valid and added to future ones until the next B&B HOTELS CLUB membership expiry date.

6.5/ Redemption of points

Once the Member has accrued three hundred (300) points, they can qualify for a voucher for one free breakfast in any hotel in a participating country.
Once the Member has accrued five hundred (500) points, they can qualify for a voucher for two free breakfasts in any B&B hotel in a participating country.
Once the Member has accrued one thousand (1000) points, they can qualify for a voucher for a free night with or without breakfast up to a value of €60 in any B&B hotel in a participating country.
The Member can use their voucher for a free night up to a value of €60 for a room booking (with or without breakfast) costing over €60, and pay the difference between the value of the voucher and the total cost of the booking.
Validation of vouchers is subject to the availability of hotel rooms. Vouchers can be transferred to third parties. Free nights with breakfast up to a value of €60 do not allow points to be accrued.
Once the Member has accrued the required minimum number of points, they can convert them into a voucher by logging in to their personal online account at their convenience. Their voucher will then be available in their personal online account.
Vouchers are valid for 12 months from the date when they are generated. The Member can use their voucher in two ways: either online by entering the voucher number when going through the checkout, or showing it at the hotel reception desk.
Once the booking made with a voucher is confirmed (online or when the booking is entered into the electronic reservation system by the hotel reception staff), the voucher is considered spent. It cannot be refunded or re-generated, even if the stay is cancelled.

7/ Ownership of data

The information available through the B&B HOTELS CLUB programme is the exclusive property of B&B HOTELS and subsidiaries of the B&B HOTELS Group.
The Member undertakes to use the information received through the B&B HOTELS CLUB programme only for their own needs, and to refrain from using them for commercial purposes.
The Member may not reproduce or distribute, even free of charge, information or data gathered through the B&B HOTELS CLUB programme.

8/ Protection of personal data

B&B HOTELS shall process personal data passed on directly by Members as data controller within the meaning of applicable personal data protection legislation. More specifically, the Member’s personal data shall be used for the following purposes:
-     To manage the programme and process the membership application
-    To allow them to receive electronic communications on the operation of the programme and services offered under it (notices, points balance updates, etc.). 
The aforementioned purposes of such data processing are necessary, and the legal basis for them is the exercise of the rights and obligations arising from this agreement. 
Members’ personal data processed by B&B HOTELS may be passed on to hotels in participating counties, to allow Members to qualify for their benefits.  
Members’ personal data may also be processed by B&B HOTELS’ third-party’ contractors, who manage the B&B HOTELS IT systems and portals, these contractors being subject to security and privacy obligations in accordance with data protection legislation. 
Provided the member has given their express and specific consent, their personal data may also be used by B&B HOTELS and its partners for sales canvassing purposes. The Member may withdraw such consent at any time by contacting B&B HOTELS using the contact details below. 
Members’ personal data shall be kept for the duration of the Member’s subscription. Nevertheless, the data may be kept in temporary archives, before being deleted, throughout the duration of the statute of limitations applicable to any dispute concerning this agreement. 
The personal data processed shall not be transferred outside the European Union or to countries other than those that are acknowledged as providing adequate guarantees as per a European Commission suitability ruling. 
Members have the right to access their personal data that are held by B&B HOTELS, and to request that any data that are inaccurate, incomplete or out of date be corrected, updated or deleted. They may also lodge an objection against the processing of this data, and have the right to invoke legitimate grounds for such a request. Members may also request portability of their personal data. 
Members may also issue specific or general instructions regarding certain forms of data processing, concerning the retention, deletion and disclosure of their personal data after their death. They may modify or cancel these instructions at any time. The specific instructions may be held on file by B&B HOTELS. 
•    Right of access means that those affected by the processing of personal data may at any time ask whether their personal data are being processed by B&B HOTELS, and if so, what personal data are being used and in what way.
•    Right of correction means that those affected by the processing of personal data may request that their personal data retained by B&B HOTELS be rectified if they turn out to be inaccurate. Those affected may also request that their personal data, (if incomplete) be completed, insofar as this is relevant to the purpose of the processing being carried out.
•    Right of deletion means that those affected by the processing of personal data may request that their personal data be deleted, particularly where (i) their retention is no longer necessary in view of the purposes for which they were collected, (ii) their personal data are being processed on the basis of their consent, and those affected by the processing of personal data wish to withdraw this consent, and there is no other legal basis that might justify the continued processing of the data, (iii) those affected have lodged an objection against the processing of their personal data and accordingly wish it to be deleted, (iv) their personal data has been processed unlawfully, (v) their personal data must be deleted to comply with a legal obligation under European or French law.
•    Right to limit processing means that those affected by the processing of personal data may request the imposition of a limitation on the processing of their personal data (i) where they have disputed the accuracy of their personal data, throughout the time required to check the accuracy of this data, (ii) if, following any processing that is deemed non-compliant, the person affected by the processing of personal data would rather limit the processing than opt for the total deletion of their personal data, (iii) if their personal data is no longer necessary for the purposes of the processing, but its retention by B&B HOTELS is still necessary to the affected persons for the acknowledgement, exercise or defense of their rights in court, (iv) where they have lodged an objection against the processing of their personal data and wish to limit its processing throughout the duration required to check whether the legitimate basis invoked is justified.
•    The right to lodge an objection against processing means that those affected by the processing of personal data may lodge an objection against the processing of their personal data. The right to lodge an objection against the processing of personal data may only be exercised if legitimate grounds pertaining to particular circumstances are invoked. The data processing under dispute shall cease, unless there are legitimate and overriding grounds justifying its pursuit in accordance with the applicable rules and regulations. 
•    Right to data portability means that those affected by the processing of personal data may demand, under the conditions laid down in data protection legislation, to receive their personal data in a structured, commonly used and machine-readable format, or to demand that B&B HOTELS forward them directly to a third party of their choice, where this is possible from a legal and technical point of view.
To exercise their rights, Members must contact B&B HOTELS in the following ways, providing proof of their identity: 

•    By e-mail, sent to the following address:
- France: privacy.france@hotelbb.com
- Spain: esp-privacy@hotelbb.com
- Italy: privacy-italy@hotelbb.com
•    By post, at the following address: 
Spain:
B&B HOSPITALITY ESPAÑA, S.L
Calle Luis Pasteur S/N, San Sebastián de los Reyes (28703), Madrid
France:
B&B HOTELS, SAS
271, rue du Général Paulet, 29200 Brest
Italy
B&B Hotels Italia società per azioni
Via Domenichino, 19 - 20149 Milano
In addition, Members have the right to lodge a complaint with the competent data protection supervisory authority regarding the processing of their personal data. 

9/ Applicable law / Disputes

These General Terms and Conditions are governed by French law, unless overridden by legal provisions in view of the law of the Member’s country of residence. 
In case of dispute, and without prejudice to remedies made available through competent courts, the Member has the option of engaging in a mediation process or any other dispute resolution procedure. The mediation body appointed by B&B HOTELS is: 

The Tourism and Travel Mediator, 
- Email: info@mtv.travel
- Information: www.mtv.travel
For Members residing in the EU, the European Commission provides consumers with an online dispute settlement platform accessible at the following address: http://ec.europa.eu/consumers/odr/.

10/ Acceptance of the General Terms and Conditions

In subscribing to the B&B HOTELS CLUB programme, the Member accepts these General Terms and Conditions.