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General Terms and Conditions - B&B HOTELS CLUB Loyalty Program

Purpose

B&B Hotels gives its customers the chance to subscribe to a rewards programme, called “B&B HOTELS CLUB”, which qualifies them for the benefits outlined below.
These General Terms and Conditions set forth the rules that apply to the B&B HOTELS CLUB rewards programme.  

Depending on the territory or sales channel, B&B HOTELS CLUB is managed by:
For online sales:
B&B HOTELS, SAS
271, rue du Général Paulet, 29200 Brest
Tel.: +49 (0)2 98 33 75 06
E-mail:  Contact form 

For Spain:
B&B HOSPITALITY ESPAÑA, S.L
Calle Luis Pasteur S/N, San Sebastián de los Reyes (28703), Madrid
Tel.: +34 902 02 31 20 
E-mail: esp-info@hotelbb.com

For France:
B&B HOTELS, SAS
271, rue du Général Paulet, 29200 Brest
Tel.: +49 (0)2 98 33 75 06
E-mail:  Contact form 

For Italy:
B&B Hotels Italia società per azioni
Via Domenichino, 19 - 20149 Milano
E-mail: eclubitalia@hotelbb.com

For Belgium:
B&B Hotels Belgium SRL
Place Marcel Broodthaers 8, 1060 Saint-Gilles
Tel: +32 2 681 12 20 (Bruxelles)
E-mail: bel-corpo@hotelbb.com

For Switzerland:
St Jakobs Strasse 195 - 4052 Basel / Suisse
Tel: (41) 615 51 24 24
E-mail : administratif-ch@hotelbb.com

For the purposes herein and as far as each of the entities is concerned, the aforementioned entitles are called “B&B HOTELS”.
 

1. Definitions

Customer: anyone who books a room in a B&B hotel
Member: any Customer who accepts the general terms and conditions when registering for the B&B HOTELS CLUB programme and pays the annual membership fee
Valid night: a stay in a B&B hotel that allows B&B HOTELS CLUB points to be accrued, letting the Customer qualify for one or more coupons called ”vouchers”. Overnight stays are only deemed valid when booked by a Member via the direct Channel.
Direct Channel: Sales at B&B hotel reception desks, through the B&B HOTELS websites or mobile app, by phone or by emailing the hotel directly, for B&B hotels in participating countries. All sales through resellers, tour operators or third-party travel agencies (such as Expedia.com, booking.com, etc.) are excluded from the direct Channel.
Point: a unit of measure generated by the programme, based on a pre-established attribution matrix as detailed in Section 6.5 below, for a valid stay in a B&B hotel or for any other purchase that allows points to be accrued.
 

2. Conditions of subscription to the programme

2.1/ This programme is reserved for B&B HOTELS Customers who have become members by accepting the General Terms and Conditions of the programme and paying the annual membership fee. 
The Customer can join the programme in the following ways: 
- During their stay in one of the B&B hotels in a participating country;
- On the website at www.hotel-bb.com
- Via the B&B HOTELS mobile app

2.2/ Any person of legal age or with the legal capacity to accept these General Terms and Conditions in accordance with the legislation in force in their country of residence may subscribe to the B&B HOTELS CLUB programme. To subscribe to the programme, a valid personal e-mail address is required. Sharing the same e-mail address between two Members is prohibited.

2.3/ Membership of the B&B HOTELS CLUB programme is subject to payment of an annual fee.

2.4/ Upon registration, the Member receives their personal identification number by e-mail. This number is strictly personal and associated with the name of the Member. Programme subscriptions cannot be sold or loaned. The discounts and benefits afforded under the programme are therefore to be considered personal and not transferable to third parties, except for vouchers, which can be transferred to third parties. Discounts granted under the programme only apply to bookings made by the Member for their own personal stay. Each Member may have only one subscription.

2.5/ The Member can view their Member account online at www.hotel-bb.com. The overview of the accumulated overnight stays in B&B hotels, drawn up and stored on the Internet by B&B HOTELS, is deemed to be correct and complete, unless the Member lodges an objection in writing within four weeks of the date of the last stay. The overviews are updated within 5 working days following the last day of a Member’s stay in a B&B hotel under the B&B HOTELS CLUB programme.

2.6/ The Member must treat their login information as private and confidential, and keep it secret. The Member undertakes to protect their login information, including their password, in order to prevent misuse by third parties.

2.7/ The Member must notify B&B HOTELS immediately, by telephone, e-mail or online contact form, of any change to the information provided by them when they applied to join the B&B HOTELS CLUB programme.

2.8/ By joining the programme, the Member agrees to receive electronic communications on the operation of the programme and services offered under it (notices, points balance updates, etc.).

2.9/ Subscriptions are valid for one year from the date of accepting the General Terms and Conditions of the programme and paying the annual membership fee (e.g. a subscription taken out on 15 June 2019 shall be valid until 15 June 2020). In order to avoid losing accrued points, the Member has thirty days, after the subscription expiry date has passed, to apply for renewal of their B&B HOTELS CLUB programme subscription. If the subscription is not renewed within the stated timeframe, the remaining points will be lost for good.

2.10/ The Member may at any time contact the Customer Services department via the form available on the website at www.hotel-bb.com or send an e-mail to the relevant e-mail address stated in the “Purpose” article herein, or call the relevant telephone number stated the “Purpose” article herein to request assistance concerning the correct execution of the B&B HOTELS CLUB programme and information on points accrued.

2.11/ Any updates to a Member's personal data (address, name, etc.) or any other useful amendments to their particulars may be effected directly via the Member’s personal account at www.hotel-bb.com

2.12/ With regard to Valid Nights and claiming the benefits earned under the Programme, in this respect the Member undertakes to refrain from any behaviour that offends against common decency or constitutes a breach of the peace, an act of vandalism, willful damage to property or antisocial behavior. 
 

3. Right of withdrawal

3.1/ In accordance with the legal provisions in force, where a Member has subscribed to the B&B HOTELS CLUB programme online at www.hotel-bb.com or via the B&B HOTELS mobile app, they have the right to withdraw from this agreement within 14 days without giving any reason.
The withdrawal period shall elapse within 14 days following the date when the agreement was entered into.

3.2/ To exercise the right of withdrawal, you must notify B&B HOTELS SAS – 271, rue du Général Paulet – 29200 Brest - of your decision to withdraw from this agreement in an unequivocal statement (e.g. a letter sent by post, a fax or an e-mail). The Member may use the withdrawal form template shown in Appendix 1 of these General Terms and Conditions, but it is not mandatory.
To adhere to the withdrawal timeframe, the Member simply needs to send their communication concerning their exercise of the right of withdrawal before the withdrawal timeframe elapses.

3.3/ Should a Member withdraw from this agreement, B&B HOTELS shall reimburse to them all subscription payments received from them, without undue delay, and in any event not later than 14 days from the date when B&B HOTELS is notified of your decision to withdraw from this agreement. B&B HOTELS shall carry out the reimbursement using the same payment method as was used for the initial transaction, unless the parties expressly agree on the use of a different payment method. Either way, the Member will not incur any fees as a result of such reimbursement. 
 

4. Modification/ Discontinuation/ Replacement of the programme

4.1/ B&B HOTELS reserves the right to modify the characteristics of the programme due to technical, legal or operational restrictions. Any such modification shall be notified to the Member via an e-mail sent to the last e-mail address provided by the Member with at least thirty (30) days’ notice before the modification takes effect. Should a Member not agree with the planned modification, they may de-register from the programme, notifying B&B HOTELS of their decision within thirty (30) days following the receipt of the notice from B&B HOTELS. Should a Member de-register, they shall qualify for reimbursement of their annual membership fee prorated to the period of validity remaining beyond the de-registration date. 

4.2/ B&B HOTELS may also discontinue the B&B HOTELS CLUB programme or replace it with another programme. Any discontinuation or replacement of the rewards programme shall be notified to the Member via an e-mail sent to the last e-mail address provided by the Member, with at least six (6) months’ notice before the effective date of the discontinuation or replacement of the rewards programme.  Should the programme be discontinued, or should the Member refuse to subscribe to the new rewards programme, the Member shall qualify for reimbursement of their annual membership fee prorated to the period of validity remaining beyond the programme discontinuation date or the date when the new programme enters into force. Any refusal to subscribe to the new rewards programme on the part of the member must be notified in writing to B&B HOTELS at least (30) days before the date when the new programme is to enter into force. Should the programme be discontinued, a timeframe of at least thirty (30) days beyond the discontinuation date shall be granted to the Member to claim the points accrued as of that date.
 

5. Termination

5.1/ Members may, at any time and at their discretion, de-register from the B&B HOTELS CLUB programme by sending a registered letter with acknowledgment of receipt, observing at least thirty (30) days' prior notice. In this case, early termination of these General Terms and Conditions shall not entitle the Member to reimbursement or to any other compensation for the period remaining up until the original expiry date. 

5.2/ B&B HOTELS may terminate this agreement and membership of the B&B HOTELS CLUB programme, ipso juris, with thirty (30) days' prior notice, without compensation of any kind, in the event of:
- Breach of these General Terms and Conditions on the part of a Member;
- Misuse or fraudulent use of the benefits afforded under this programme;
- Falsification of the information passed on to B&B HOTELS.
B&B HOTELS reserves the right to decline re-registration for any barred Member for two (2) years.

5.3/ B&B HOTELS reserves the right to run checks on the use of the B&B HOTELS CLUB programme and observance of the rules contained in these General Terms and Conditions at any time. Should the agreement be terminated upon the initiative of B&B HOTELS under the scenario set forth in Article 5.2, all points accrued by the Member shall be lost.
 

6. Programme operation

6.1.Validity of benefits afforded under the programme

The benefits outlined in point 6.2 below are valid in B&B hotels in participating countries. To qualify for these benefits, the Member must provide the hotel reception desk with their name and e-mail address or identification number. Online, the Member must log into their account to qualify for its benefits.
The benefits afforded are only valid for bookings made at B&B hotel reception desks, through the B&B HOTELS websites or mobile app, by phone or by emailing the hotel directly, for B&B hotels in participating countries. Bookings made through resellers, tour operators or third-party travel agencies (such as Expedia.com, booking.com, etc.) do not qualify for the benefits afforded under the programme.
Rooms paid for at self-service reception terminals without booking ahead with the Member’s identification number will not qualify for benefits afforded under the B&B HOTELS CLUB programme.

6.2. Benefits afforded under the programme

Subscribing to the rewards programme entitles the subscriber to the following benefits: 
- A 10% discount on room rates (except for promotional rates) and on the breakfast rate in effect at the time of booking, all year round, seven days a week. This discount applies upon arrival at the hotel booked and cannot be combined with special rates, special offers and/or promotions or seasonal discounts.
- A 5% discount on the reduced room rate and a 10% discount on the breakfast rate, in effect at the time of booking, all year round, seven days a week. This discount applies upon arrival at the hotel booked.
- A dedicated section on the website www.hotel-bb.com accessed with an e-mail address and password.
- Accrual of points for each overnight stay via a direct booking, which allows members to qualify for vouchers that can be swapped for overnight stays up to a value of €60 and/or free breakfasts.
- In France, a special hotline to manage the bookings of B&B HOTELS CLUB Members: (+33)(0)2 98 33 75 06.

6.3. Accrual of points

The Member earns 100 points for each Valid Night, for one room, except for rooms paid for with a voucher. If the Member books two or more rooms for the same night, the points are only accrued for the room that they personally occupy.
The Member can check their points balance via their personal online account, accessed with their e-mail address and password.
The account login information and accrued points cannot under any circumstances be transferred, given away or combined with the accounts of other Members.
Accrued points cannot under any circumstances be converted into their monetary value and do not entitle the Member to any reimbursement.

6.4. Validity of points

Points credited to the Member’s account remain valid until 30 days after the subscription expiry date. If the Member does not renew their programme subscription within 30 days, unredeemed points will be lost for good. However, Members have the right to renew their subscription up to 30 days after the expiry date. In this case, the points shall be deemed valid and added to future ones until the next B&B HOTELS CLUB membership expiry date.

6.5. Redemption of points

Once the Member has accrued three hundred (300) points, they can qualify for a voucher for one free breakfast in any hotel in a participating country.
Once the Member has accrued five hundred (500) points, they can qualify for a voucher for two free breakfasts in any B&B hotel in a participating country.
Once the Member has accrued one thousand (1000) points, they can qualify for a voucher for a free night with or without breakfast up to a value of €60 in any B&B hotel in a participating country.
The Member can use their voucher for a free night up to a value of €60 for a room booking (with or without breakfast) costing over €60, and pay the difference between the value of the voucher and the total cost of the booking.
Validation of vouchers is subject to the availability of hotel rooms. Vouchers can be transferred to third parties. Free nights with breakfast up to a value of €60 do not allow points to be accrued.
Once the Member has accrued the required minimum number of points, they can convert them into a voucher by logging in to their personal online account at their convenience. Their voucher will then be available in their personal online account.
Vouchers are valid for 12 months from the date when they are generated. The Member can use their voucher in two ways: either online by entering the voucher number when going through the checkout, or showing it at the hotel reception desk.
Once the booking made with a voucher is confirmed (online or when the booking is entered into the electronic reservation system by the hotel reception staff), the voucher is considered spent. It cannot be refunded or re-generated, even if the stay is cancelled.
 

7. Ownership of data

The information available through the B&B HOTELS CLUB programme is the exclusive property of B&B HOTELS and subsidiaries of the B&B HOTELS Group.
The Member undertakes to use the information received through the B&B HOTELS CLUB programme only for their own needs, and to refrain from using them for commercial purposes.
The Member may not reproduce or distribute, even free of charge, information or data gathered through the B&B HOTELS CLUB programme.
 

8. Protection of personal data

B&B HOTELS shall process personal data passed on directly by Members as data controller within the meaning of applicable personal data protection legislation. More specifically, the Member’s personal data shall be used for the following purposes:
-     To manage the programme and process the membership application
-    To allow them to receive electronic communications on the operation of the programme and services offered under it (notices, points balance updates, etc.). 
The aforementioned purposes of such data processing are necessary, and the legal basis for them is the exercise of the rights and obligations arising from this agreement. 
Members’ personal data processed by B&B HOTELS may be passed on to hotels in participating counties, to allow Members to qualify for their benefits.  
Members’ personal data may also be processed by B&B HOTELS’ third-party’ contractors, who manage the B&B HOTELS IT systems and portals, these contractors being subject to security and privacy obligations in accordance with data protection legislation. 
Provided the member has given their express and specific consent, their personal data may also be used by B&B HOTELS and its partners for sales canvassing purposes. The Member may withdraw such consent at any time by contacting B&B HOTELS using the contact details below. 
Members’ personal data shall be kept for the duration of the Member’s subscription. Nevertheless, the data may be kept in temporary archives, before being deleted, throughout the duration of the statute of limitations applicable to any dispute concerning this agreement. 
The personal data processed shall not be transferred outside the European Union or to countries other than those that are acknowledged as providing adequate guarantees as per a European Commission suitability ruling. 
Members have the right to access their personal data that are held by B&B HOTELS, and to request that any data that are inaccurate, incomplete or out of date be corrected, updated or deleted. They may also lodge an objection against the processing of this data, and have the right to invoke legitimate grounds for such a request. Members may also request portability of their personal data. 
Members may also issue specific or general instructions regarding certain forms of data processing, concerning the retention, deletion and disclosure of their personal data after their death. They may modify or cancel these instructions at any time. The specific instructions may be held on file by B&B HOTELS. 
•    Right of access means that those affected by the processing of personal data may at any time ask whether their personal data are being processed by B&B HOTELS, and if so, what personal data are being used and in what way.
•    Right of correction means that those affected by the processing of personal data may request that their personal data retained by B&B HOTELS be rectified if they turn out to be inaccurate. Those affected may also request that their personal data, (if incomplete) be completed, insofar as this is relevant to the purpose of the processing being carried out.
•    Right of deletion means that those affected by the processing of personal data may request that their personal data be deleted, particularly where (i) their retention is no longer necessary in view of the purposes for which they were collected, (ii) their personal data are being processed on the basis of their consent, and those affected by the processing of personal data wish to withdraw this consent, and there is no other legal basis that might justify the continued processing of the data, (iii) those affected have lodged an objection against the processing of their personal data and accordingly wish it to be deleted, (iv) their personal data has been processed unlawfully, (v) their personal data must be deleted to comply with a legal obligation under European or French law.
•    Right to limit processing means that those affected by the processing of personal data may request the imposition of a limitation on the processing of their personal data (i) where they have disputed the accuracy of their personal data, throughout the time required to check the accuracy of this data, (ii) if, following any processing that is deemed non-compliant, the person affected by the processing of personal data would rather limit the processing than opt for the total deletion of their personal data, (iii) if their personal data is no longer necessary for the purposes of the processing, but its retention by B&B HOTELS is still necessary to the affected persons for the acknowledgement, exercise or defense of their rights in court, (iv) where they have lodged an objection against the processing of their personal data and wish to limit its processing throughout the duration required to check whether the legitimate basis invoked is justified.
•    The right to lodge an objection against processing means that those affected by the processing of personal data may lodge an objection against the processing of their personal data. The right to lodge an objection against the processing of personal data may only be exercised if legitimate grounds pertaining to particular circumstances are invoked. The data processing under dispute shall cease, unless there are legitimate and overriding grounds justifying its pursuit in accordance with the applicable rules and regulations. 
•    Right to data portability means that those affected by the processing of personal data may demand, under the conditions laid down in data protection legislation, to receive their personal data in a structured, commonly used and machine-readable format, or to demand that B&B HOTELS forward them directly to a third party of their choice, where this is possible from a legal and technical point of view.
To exercise their rights, Members must contact B&B HOTELS in the following ways, providing proof of their identity: 

•    By e-mail, sent to the following address:
- France: privacy.france@hotelbb.com
- Spain: esp-privacy@hotelbb.com
- Italy: privacy-italy@hotelbb.com
- Belgium: bel-privacy.belgium@hotelbb.com
- Switzerland: administratif-ch@hotelbb.com

•    By post, at the following address: 
Spain:
B&B HOSPITALITY ESPAÑA, S.L
Calle Luis Pasteur S/N, San Sebastián de los Reyes (28703), Madrid

France:
B&B HOTELS, SAS
271, rue du Général Paulet, 29200 Brest

Italy:
B&B Hotels Italia società per azioni
Via Domenichino, 19 - 20149 Milano

Belgium:
B&B Hotels Belgium SRL
Place Marcel Broodthaers 8, 1060 Saint-Gilles

Switzerland:
St Jakobs Strasse 195 - 4052 Basel

In addition, Members have the right to lodge a complaint with the competent data protection supervisory authority regarding the processing of their personal data. 

9. Applicable law / Disputes

These General Terms and Conditions are governed by French law, unless overridden by legal provisions in view of the law of the Member’s country of residence. 
In case of dispute, and without prejudice to remedies made available through competent courts, the Member has the option of engaging in a mediation process or any other dispute resolution procedure. The mediation body appointed by B&B HOTELS is: 

The Tourism and Travel Mediator, 
- Email: info@mtv.travel
- Information: www.mtv.travel
For Members residing in the EU, the European Commission provides consumers with an online dispute settlement platform accessible at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm.
 

10. Acceptance of the General Terms and Conditions

In subscribing to the B&B HOTELS CLUB programme, the Member accepts these General Terms and Conditions.

As of: January 2021

Purpose

B&B Hotels offers its guests the opportunity to take part in a loyalty programme. As part of this programme, hotel accommodation can be booked at a discounted price, based on the following conditions: points can be collected and redeemed for overnight stays and/or breakfast vouchers in a B&B hotel in France, Germany, Italy, Spain, Belgium, Switzerland (except Lully 3 Lakes hotel) and Austria (i.e. participating countries). These general terms and conditions of the B&B HOTELS CLUB set out the general contractual conditions, which form the basis of the contract for participation in the B&B HOTELS Club programme.

Programme Partner

B&B Hotels Germany GmbH
Altkönigstraße 10, 65239 Hochheim am Main,
Tel: +49 (0) 6146 9090 0
Fax: +49 (0) 6146 9090 101
E-Mail: kontakt@hotelbb.com
Directors: Fabrice Collet, Max C. Luscher
Ust-IdNr.: DE187076148
 

1. Definitions

Guest: Someone who has a booked a room in a B&B hotel

Member: every guest who has accepted the general terms and conditions of the B&B HOTELS CLUB programme when registering and who has paid the annual fee

Valid stays: Overnight stays in a B&B hotel, where the guest is entitled to collect points according to the terms of these general terms and conditions. Only bookings made by members via direct booking channels will be considered as valid.

Direct booking channels:  Bookings at reception, by phone or by email direct to the B&B hotel in your chosen destination (in a participating country), or on the B&B Hotels website or app. All bookings made via a re-seller, a tour operator or a third-party travel agent (for example, expedia.com and booking.com, etc.) are not considered as direct booking channels and will therefore not be considered valid for collecting points.

Point: A unit of measure which can be used as credit for a valid night’s stay in a B&B hotel.
 

2. Conditions of participation for the programme

2.1 / This programme is reserved for B&B Hotels guests who have become a member of the Club programme by confirming these terms and conditions and who have paid the annual fee.

Guests can join by the following means:

  • during their stay in a B&B Hotel in a participating country
  • via the website www.hotel-bb.com
  • via the B&B Hotels mobile app

2.2 / All persons who are of legal age or have legal capacity in accordance with the laws of their country can take part in the B&B Hotels Club programme. When registering, all required mandatory fields must be filled in truthfully and completely. The member must provide a valid personal email address in order to participate in the B&B Club programme. The same email address cannot be used by two members.

2.3 / There is an annual fee for participating in the B&B HOTELS CLUB programme (hereafter referred to as the “annual fee”).

2.4 / The member will receive an email with a personal identification number when membership begins. A physical B&B Club Card will not be issued. The identification number is to be treated confidentially and should only apply to the respective member. The membership cannot be sold on and is not transferrable to third parties. The discounts and benefits of the programme are personal and are also not transferrable on to third parties. These can only be used for the member's own stays in a B&B hotel. Deviating from this, the generated overnight vouchers can be passed on to third parties free of charge, but the re-sale of overnight vouchers to third parties is expressly prohibited. Each member is entitled to one membership only.

2.5 / The member can access their personal member account online via www.hotel-bb.com. The overview of overnight stays in a B&B hotel and the points collected with the overnight stays are considered to be correct and complete, unless the member objects within four weeks (after the last day of the respective stay). The overview is updated within 5 working days after the last day of a member's last stay in a B&B hotel, as part of the B & B-HOTELS-CLUB programme.

2.6 / While participating in the B&B HOTELS CLUB programme, the member must treat their access data and especially their password confidentially, in order to prevent misuse by third parties. Transferring the password is not permitted.

2.7 / Changes to a member’s e-mail address, postal address or other information must be made by the member in text form (e.g. by e-mail or using the online contact form) or directly via their club programme profile on the website www.hotelbb.com

2.8 / The subscription is valid for one year from the date of confirmation of membership by B&B Hotels (i.e. a subscription from June 15, 2020 is valid until June 14, 2021). One month before membership expires, the member receives a request to renew it. If the membership is not renewed by the member within this period, it expires. In order not to lose accumulated points, the member has thirty days after the subscription’s expiry date to generate overnight vouchers with a validity of 12 months, using the member’s accumulated points, provided that the minimum number of points for the conversion specified below has been reached, or to register again . After this period, the points accumulated up to that point will be completely forfeited.

2.9 / The member can contact customer service at any time using the online contact form(https://www.hotel-bb.com/en/help-contact/contact-form/germany) to get help with the correct use of the B&B HOTELS CLUB programme and information about the points collected.

2.10 / All personal data belonging to the member (e.g. address, name, etc.) and other relevant data changes can be updated directly via the member’s personal account at www.hotel-bb.com.

2.11 / Consent to receive newsletters and other information

By registering with the B&B HOTELS Club programme, the member (the user) agrees to receive advertising (electronic messages relating to the processes and services offered by the programme) e.g. general information messages, personalised information such as points, overview of bookings, etc. and offers.

By joining the B&B HOTELS Club programme, the member agrees to a contractual agreement that B&B HOTELS GmbH can also send its personal data (in addition to the collection, processing and use required for the implementation of the B&B HOTELS Club programme), in the context of bookings and may use regular information about group-wide news, promotions and offers from B&B Hotels on the subject of hotels and travel via email or other electronic media.

Furthermore, as part of the contractual agreement, the member agrees that their personal data can be passed on between B&B Hotels companies.

The member can remove this consent at any time using the above contact details.
 

3.Payment Terms

B&B Hotels accept online payment and the following credit cards:  Visa, Mastercard und American Express. Other means of payment are only permitted with the consent of B&B Hotels.
 

4.Cancellation Policy

If you have joined the B&B HOTELS CLUB programme via www.hotelbb.com or via the B&B Hotels mobile app, you have the right to cancel this contract within 14 days and without stating a reason.

The cancellation period is fourteen days from the day on which you registered for the B&B HOTELS CLUB programme. In order to exercise your right of cancellation, you must inform us via:

B&B Hotels Germany GmbH, Altkönigstraße 10, D-65239 Hochheim am Main,

Tel.: +49 (0) 6146 9090 0, Fax.: +49 (0) 6146 9090 111,

E-Mail: kontakt@hotelbb.com,

informing us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

Following cancellation

If you cancel this contract, we have to repay all payments we have received from you immediately and, at the latest, within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless another means is expressly agreed with you. Under no circumstances will you be charged for this repayment.

Example withdrawal form

(If you wish to cancel your contract, please fill out this form and return to us.)

At:

B&B Hotels Germany GmbH
Altkönigstraße 10
D-65239 Hochheim am Main
Telefax: +49 (0) 6146 9090 101
E-Mail:    kontakt@hotelbb.com  

I/we (*) hereby revoke the contract concluded by me/us (*) regarding the joining and membership of the B&B Club programme. 

Registered on (*)/confirmation of membership received on (*)

Name of the customer(s)

Customer(s) address 

Customer(s) signature (only on paper copies)

Date

(*) Delete where applicable.
 

5.Change of programme; Changes to membership conditions

5.1 / B&B Hotels can change, stop or install certain functions of the service due to technical developments or for practical, technical, legal, financial and security-related reasons, whereby the member will be informed by e-mail about any adjustments relevant to the use of the programme.

5.2 / These changes will take effect thirty days after the notification to members. In the event of a discrepancy in the new conditions, the member can withdraw from the contract by informing B&B Hotels within 10 days of receiving the notification. B&B Hotels can terminate the B&B HOTELS CLUB programme with a period of six months and at its own discretion, or replace it with a similar programme. In the event of termination of the programme, members will be given a period of at least 30 days after the end of the programme to use up any accrued points.

5.3 / B&B Hotels also reserves the right to change or supplement these terms and conditions of participation at any time, in whole or in part, insofar as this is necessary in the interest of simple and secure processing and in particular to prevent misuse. In the case of such changes, the interests of the members are taken into account appropriately. If changes significantly affect the rights and obligations of the member, the member will be informed in text form via the last known e-mail address and before the changes take effect. Changes and any new conditions of participation are deemed to have been approved if the member does not cancel within one month of the date of notification (in accordance with section 5), or if the member uses their own identification number after this period to obtain a point credit. The member will be informed of this separately in the notification.

5.4. Changes to the B&B HOTELS Club Programme benefits

It is made clear that the B&B HOTELS Club programme benefits mentioned in Section 7.2 can also be changed or deleted, in whole or in part, in accordance with Section 4 and at any time.
 

6.Subscription termination conditions

6.1 / During the term of membership, termination for both sides is only possible for an important reason.

6.2 / Termination by B&B HOTELS

B&B Hotels Germany GmbH is entitled to terminate the membership for important reasons without notice and without compensation for the remaining period, up to the original end of the contract.

6.3 / B&B Hotels has the right to terminate without notice in the following cases:

  • Member violation against these conditions of participation or the general terms and conditions
  • misuse or fraudulent use of the benefits of this programme;
  • any false information given to B&B Hotels Germany GmbH;
  • any inappropriate or offensive behaviour (especially insulting or violent behaviour towards hotel employees or other guests); In such a case, B&B Hotels Germany GmbH reserves the right to take further measures
  • Failure to comply with legal requirements
  • Damage to the further interests of B&B Hotels (in particular, violation of the current applicable house rules of a participating hotel, in the event of a house ban being issued to the member in one or more B&B hotels)
  • Termination of the programme
  • Re-sale of vouchers

B&B Hotels reserves the right to make any type of review regarding the use of the B&B HOTELS CLUB programme and compliance with this agreement at any time.

6.4 Legal consequences of termination

Termination of membership leads to the complete withdrawal from the B&B Club programme. In the event of termination of the contract, due to the member's violation of these participation conditions, all points accumulated by the member, up to the time of the termination, will be lost.

B&B Hotels Germany GmbH can refuse excluded members a renewed participation in the B&B HOTELS Club programme for a period of up to 2 years.
 

7. Features of the programme

7.1 / Validity of the programme benefits

The following benefits are applicable to B&B hotels in participating countries. To take advantage of these benefits, members must provide their name, email address or identification number at the hotel reception. Online, customers must use their personal account.

Benefits are only valid for bookings made at the reception of a B&B hotel, via the B&B Hotels website or the mobile app, as well as by telephone or email directly to the hotel. All bookings made through a re-seller, tour operator, or third-party travel agent (such as expedia.com, booking.com, etc.) are not direct channels and therefore do not entitle you to earn points.

An overnight stay, for which payment is made at the check-in machine without prior booking with the member's identification number, does not entitle the holder to earn points.

7.2 / The benefits of the programme

  • 10% discount on the room price and the breakfast price, valid at the time of booking, all year round, seven days a week. This discount cannot be combined with special prices, special offers and/or promotions or other discounts.
  • In the case of existing special prices, special offers and/or promotions or other discounts, a 5% discount on the promotion room price and a 10% discount on the breakfast price apply, valid at the time of booking, all year round, seven days a week.
  • Sign into this part of the website www.hotel-bb.com, which is accessible using your email and password.
  • Points are credited for each stay which is booked directly. Collected points can be used for overnight stays or for breakfast.

7.3 / Amount of credit points

The member receives 100 points for each overnight stay that the member has personally booked and used themselves. Points are not credited for overnight stays that have been paid for in full, or in part with a voucher, or that the member has booked for a third person.

The points collected are non-transferrable and cannot be combined with other members' points.

A payment of the collected points in EURO is not possible.

7.4 / Validity of points

Points accumulated in the member account are valid for up to 30 days after membership expires. If the member does not renew their membership of the programme within 30 days, the remaining points are automatically lost. In the event of a timely extension of membership, the points accumulated so far will be automatically transferred.

7.5 / Conversion of points

As soon as the member has collected 300 (three hundred) points, they have the option of receiving a voucher for a free breakfast in any hotel in one of the participating countries.

As soon as the member has collected 500 (five hundred) points, they can receive a voucher for two free breakfasts in any hotel in one of the participating countries.

As soon as the member has received 1000 (one thousand) points, they can receive a voucher for an overnight stay (with or without breakfast) with a maximum value of €60 in any hotel in one of the participating countries.

Once they have reached the required minimum number of points, the member can convert their points into vouchers via their personal online account. The voucher is then available on the online account.

7.6 / Redemption of vouchers

The member can redeem the vouchers at the respective B&B hotel when booking.

Accommodation vouchers (room reservations with or without breakfast) have a maximum value of €60. If the room price is above this amount, the voucher can still be used. The difference between the total price of the booking and the amount of the voucher must then be paid by the member.

The use of the voucher is dependent on the availability of hotel rooms at the chosen B&B hotel.

The vouchers can be passed on to third parties. Re-sale of vouchers is not permitted.

The vouchers are valid for 12 months. Members can use their vouchers online or in person at the hotel reception.

Once the voucher-booking is confirmed (online or in person at the hotel reception via the electronic booking system) it is considered as used. If the stay is cancelled and the voucher has not been redeemed, the guest must contact the service team via the contact form.

When redeeming a voucher, online check-in or check-in directly at the vending machine in the hotel is not possible.

Currently, only one voucher per overnight stay is possible online. If several vouchers are to be redeemed for a longer stay, the guest must contact the hotel directly.
 

8.Liability

The member must use and handle their B&B-HOTELS-CLUB identification number and the associated password confidentially.

For damages incurred by the participant in connection with membership of the B&B Club programme, B&B Hotels Germany GmbH is only liable for intent and gross negligence. Any damage compensation is limited to the amount of the typically foreseeable damage. The above limitation of liability does not apply to injury to life, body, or health, or claims in accordance with. Product Liability Act and insofar as the law prohibits such restrictions.
 

9.Right of ownership and accountability

The information available within the B&B HOTELS CLUB programme remains the exclusive property of B&B Hotels and its sister companies within the B&B Hotels Group.

The member undertakes to use the information which is known to them in the B&B HOTELS CLUB programme exclusively for private purposes.

The member cannot reproduce information and data found through the B&B-HOTELS-CLUB programme and cannot pass it on for free.
 

10.Personal data protection

B&B Hotels Germany GmbH processes personal data passed on directly by members as data controllers within the meaning of the applicable data protection laws. Personal data are processed for the following purposes:

  • To manage the programme and to process the membership application
  • To receive electronic communications related to the operations and services offered by the programme (information messages, points, etc.).

These aforementioned purposes of data processing are necessary and have the fulfillment of the rights and obligations arising from this contract as a legal basis (Art. 6 para. 1 lit.b GDPR).

Members’ personal data processed by B&B Hotels Germany GmbH can be transferred to hotels in participating countries, in order to enable the member to use its benefits.

The personal data of members can also be processed by third-party providers of B&B Hotels Germany GmbH, who manage the information technology systems and portals of B&B-Hotels Gemany GmbH. These contractors are subject to security and data protection obligations in accordance with the applicable data protection laws.

In addition, the personal data of the members can also be used by B&B Hotels Germany GmbH and its partners for commercial purposes and market research, on the basis of this consent. This consent can be revoked by the member at any time by contacting B&B Hotels Germany GmbH using the contact details below.

The personal data of the members are stored for the duration of the membership.

After the termination of a contractual relationship, personal data will be stored as long as the person responsible is legally obliged to do so, Art. 17 GDPR. This results from legal proof and retention obligations from the commercial and tax laws. After the term or deadlines have expired, the data will be routinely blocked or deleted, in accordance with legal requirements.

The processed personal data will not be transferred outside the European Union or to countries other than those that are recognized to have taken adequate security measures.

Affected persons can use the above information request, with respect to data related to them. In addition, under certain conditions, you can request the correction or deletion of your data. Furthermore, there is a right to restrict the processing of the data and a right to surrender the data provided in a structured, common and machine-readable format. In addition, you have the right to withdraw your consent. You have the possibility to lodge a complaint with the data protection officer or a supervisory authority if you believe that the processing of personal data concerning you violates GDPR.

Members can also provide specific or general instructions regarding certain forms of data processing in order to receive, delete and disclose their personal information after their death. You can change or cancel these instructions at any time. The specific instructions can be raised with B&B Hotels.

According to article 21 para. 1 GDPR, data processing can be objected to for reasons that arise from the particular situation of the relevant person, subject to the above. The person in question has the right to object to the processing of their personal data for direct marketing purposes and without stating a reason. If the controller processes the data to protect legitimate interests, you can object to this processing for reasons that arise from the particular situation. The responsible body will then no longer process this personal data, unless they can demonstrate compelling legitimate grounds for the processing and which outweigh the interests, rights and freedoms concerned or if the processing serves to assert, exercise or defend legal claims.

To exercise their rights, members should contact B&B Hotels Germany GmbH by the following means:

by email:
datenschutz@hotelbb.com

by post: 

B&B Hotels Germany GmbH
Altkönigstraße 10, 
65239 Hochheim am Main

B&B Hotels Germany GmbH reserves the right to request proof of the identity of the person concerned, in a suitable form to assert the rights of the person concerned.

Members also have the right, at any time, to lodge a complaint with the relevant data protection authority regarding the processing of their personal data.

Further information on data protection can be found within our data protection declaration and the other data protection notices of the participating hotels.
 

11.Acceptance of the general terms and conditions and applicable law

By registering for the B&BHOTELS CLUB programme, the member unconditionally agrees to the present conditions of participation and the general terms and conditions of the participating hotels, for all future bookings as a member. The above conditions of participation replace all previous agreements and are subject to German law, without prejudice to mandatory protective provisions that could apply in the consumer’s country of residence. Registered in Hochheim.

The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed via https://www.ec.europa.eu/consumers/odr. B&B Hotels Germany GmbH is not willing and not obliged to participate in dispute settlement proceedings before a consumer arbitration board.

General Terms and Conditions: B&B HOTELS CLUB loyalty program

As at: September 2020

Purpose

B&B Hotels offers its guests the opportunity to take part in a loyalty programme. As part of this programme, hotel accommodation can be booked at a discounted price, based on the following conditions: points can be collected and redeemed for overnight stays and/or breakfast vouchers in a B&B hotel in Germany, France, Italy, Spain, Belgium, Switzerland (except Lully 3 Lakes hotel) and Austria (i.e. participating countries). These B&B HOTELS CLUB general terms and conditions set out the general contractual terms and conditions which form the basis of the contract for participation in the B&B HOTELS Club programme.

Co-contractor

B&B Hotels Austria GmbH

pA CCFA Am Heumarkt 10, 1030 Vienna
Tel: +43 (0) 316 244 109 0
Fax: +43 (0) 316 244 109 9
Email: graz-puntigam@hotelbb.com

Directors: Fabrice Collet, Max C. Luscher

VAT ID number: ATU71730157
 

1/ Definitions

Guest: Someone who has a booked a room in a B&B hotel

Member: any guest who has accepted the B&B HOTELS CLUB programme general terms and conditions when registering and has paid the annual fee.

Valid stay: An overnight stay in a B&B hotel, whereby the guest is entitled to collect points under these general terms and conditions. Only overnight bookings made by members via direct booking channels will be considered as valid.

Direct booking channels: Bookings made at the reception desk, by phone or by email directly with the B&B hotel in your chosen destination (in a participating country), or via the B&B Hotels website or mobile app. All bookings made via a re-seller, a tour operator or a third-party travel agent (for example expedia.com, booking.com, etc.) are not considered as made via direct booking channels and will therefore not be considered as valid for collecting points.

Point: A unit of measure which can be collected as credit for a valid overnight stay in a B&B hotel.
 

2/ Conditions of participation for the program

2.1 / This programme is reserved for B&B Hotels guests who have become members of the Club programme by agreeing to these terms and conditions and who have paid the annual fee.

Guests can register to join the programme in the following ways:

  • During their stay in a B&B Hotel in a participating country
  • Via the www.hotelbb.com website
  • Via the B&B Hotels mobile app

2.2 / All persons who are of legal age or have legal capacity in accordance with the laws of their country can take part in the B&B Hotels Club programme. When registering, all required mandatory fields must be filled in truthfully and completely. The member must provide a valid personal email address in order to participate in the B&B Club programme. The same email address cannot be used by two members.

2.3 / There is an annual fee for participating in the B&B HOTELS CLUB programme (hereafter referred to as the “annual fee”).

2.4 / The member will receive an email with a personal identification number when membership begins. A physical B&B Club Card will not be issued. The identification number is to be treated confidentially and should only apply to the respective member. The membership cannot be sold on and is not transferrable to third parties. The discounts and benefits of the programme are personal and are also not transferable to third parties. These can only be used for the member's own stays in a B&B hotel. Deviating from this, the generated overnight vouchers can be passed on to third parties free of charge, but the re-sale of overnight vouchers to third parties is expressly prohibited. Each member is entitled to one membership only.

2.5 / The member can access their personal member account online via www.hotelbb.com. The overview of overnight stays in a B&B hotel and the points collected with the overnight stays are considered to be correct and complete, unless the member disputes it within four weeks after the last day of any stay. The overview is updated within 5 working days after the last day of a member's last stay in a B&B hotel, as part of the B & B-HOTELS-CLUB programme.

2.6 / While participating in the B&B HOTELS CLUB programme, the member must treat their access data and especially their password confidentially, in order to prevent misuse by third parties. Passing on the password is not permitted.

2.7 / Changes to a member’s email address, postal address or other particulars must be notified by the member in writing (e.g. by email or using the online contact form) or directly via their club programme profile on the website www.hotelbb.com.

2.8 / The subscription is valid for one year from the date of confirmation of membership by B&B Hotels (i.e. a subscription starting on June 15, 2020 is valid until June 14, 2021). One month before membership expires, the member will receive a request to renew it. If the membership is not renewed by the member within this one-month period, it lapses. In order not to lose the points collected, the member has thirty days after the subscription’s expiry date to generate overnight stay vouchers with a validity of 12 months with them. This can be done provided that the minimum number of points for conversion has been reached, as specified below. Alternatively the member can re-register. After the deadline has passed, the points accumulated up to that point will be completely forfeited.

2.9 / The member can contact customer service at any time using the email addresses and telephone numbers above to get help with the correct use of the B&B HOTELS CLUB programme and information about the points collected.

2.10 / All personal data concerning the member (e.g. address, name, etc.), and any other relevant changes to their particulars, can be entered or updated directly via the member’s personal account at www.hotelbb.com.

2.11 / Consent to receive newsletters and other information:

Under the contract, by registering with the B&B HOTELS Club programme, the member (the user) agrees, in return, to receive adverts (electronic messages relating to the processes and services offered by the programme). These can consist of newsletters, personalised information such as points balance, an overview of bookings and similar, special offers etc..

Under the contract, by joining the B&B HOTELS Club programme, the member agrees, in return, that B&B Hotels Austria GmbH can also use its personal data to send regular information about group-wide news, promotions and offers from B&B Hotels on the subject of hotels and travel, via email or other electronic media. This is in addition to the data collection, processing and use required for the implementation of the B&B HOTELS Club programme as part of the booking process.

Furthermore, under the contract, the member agrees, in return, that their personal data can be passed on between B&B Hotels companies.

The member can withdraw this consent at any time using the above contact details.
 

3/ Payment Terms

B&B Hotels accepts online payment and takes the following credit cards: Visa, Mastercard and American Express. Other means of payment are only permitted with the consent of B&B Hotels.
 

4/ Cancellation Policy

 If you joined the B&B HOTELS CLUB programme via www.hotelbb.com or via the B&B Hotels mobile app, you have the right to terminate this contract within 14 days and without stating a reason.

The deadline for contract termination is fourteen days from the day on which you registered for the B&B HOTELS CLUB programme. In order to exercise your right to terminate the contract, you must inform us,

B&B Hotels Austria GmbH, pA CCFA Am Heumarkt 10, 1030 Vienna
Tel.: +43 (0) 316 244 109 0
Fax.: +43 (0) 316 244 109 9
Email: graz-puntigam@hotelbb.com,

of your decision to terminate this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached contract termination template, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

Following cancellation

If you terminate this contract, we have to repay all payments we have received from you immediately and, at the latest, within fourteen days from the day on which we received notification of your termination of this contract. For this repayment, we will use the same payment method that you used in the original transaction, unless other arrangements have been expressly agreed upon with you. Under no circumstances will you be charged for this repayment.

Contract termination template

(If you wish to cancel your contract, please fill out this form and return to us.)

At:

B&B Hotels Austria GmbH
pA CCFA Am Heumarkt 10
A-1030 Vienna
Telefax: +43 (0) 316 244 109 0
Email: graz-puntigam@hotelbb.com

I/we (*) hereby terminate the contract entered into by me/us (*) regarding the joining and membership of the B&B Club programme.

Registered on (*)/ confirmation of membership received on (*)
Name of the customer(s)
Address of the customer(s)
Signature of the customer(s) (For paper versions only)
Date
(*) Delete where applicable.
 

5/ Changes to the programme; Changes to membership terms and conditions

5.1 / B&B Hotels can change, stop or install certain functions of the service due to technical developments or for practical, technical, legal, financial or security-related reasons. The member will be informed by email about any adjustments relevant to the use of the programme.

5.2 / These changes will take effect thirty days after notification is sent to members. In the event of a discrepancy in the new conditions, the member can withdraw from the contract by informing B&B Hotels within 10 days of receiving the notification. B&B Hotels can, at its discretion and giving six month’s notice, terminate the B&B HOTELS CLUB programme or replace it with a similar programme. In the event of termination of the programme, members will be given a period of at least 30 days after the end of the programme to use up any accrued points.

5.4 / B&B Hotels also reserves the right to change or supplement these terms and conditions of participation at any time, in whole or in part, insofar as this is necessary in the interest of simple and secure processing and in particular to prevent misuse. In the case of such changes, the interests of the members are taken into account appropriately. If changes significantly affect the rights and obligations of the member, the member will be informed in writing via the last known email address and before the changes take effect. Changes and any new terms and conditions of participation are deemed to have been approved if the member does not terminate the contract within one month of the date of notification (pursuant to section 5), or if the member uses their identification number to obtain a point credit after this period has elapsed. The member will be specifically informed of this in the notification.

5.5. Changes to the B&B Club Programme benefits:

It is expressly stipulated that the B&B Club programme benefits mentioned in Section 7.2 can also be changed or removed at any time, in whole or in part, in accordance with Section 4.
 

6 / Subscription termination terms and conditions

6.1 / During the term of membership, termination on the part of either party is only possible on important grounds.

6.2 Termination by the member

Notice of termination must be sent in writing via the above contact details. The period of notice is 1 month.

6.3 Termination by B&B HOTELS

B&B Hotels Austria GmbH is entitled to terminate the membership on important grounds, without notice and without compensation for the remaining period, up until the original end date of the contract.

6.4 / B&B Hotels has the right to terminate the contract, by way of exception without notice, in the following cases in particular:

  • Breach of these conditions of participation or of the general terms and conditions on the part of a member
  • Misuse or fraudulent use of the benefits of this programme
  • Inaccurate information given to B&B Hotels Austria GmbH
  • Any inappropriate or offensive behaviour (especially insulting or violent behaviour towards hotel employees or other guests). In such a case, B&B Hotels Austria GmbH reserves the right to take further action
  • Failure to comply with legal requirements
  • Damage to the further interests of B&B Hotels (in particular, breach of the current applicable house rules of a participating hotel, in the event of a member being barred from one or more B&B hotels)
  • Termination of the programme
  • Re-sale of vouchers

B&B Hotels reserves the right to conduct any type of review regarding the use of the B&B HOTELS CLUB programme and compliance with this agreement at any time.

6.5 Legal consequences of termination

Termination of membership leads to complete withdrawal from the B&B Club programme. In the event of termination of the contract due to a member's having breached these conditions of participation, all points collected by the member up to the time of termination will be lost. B&B Hotels Austria GmbH can refuse to renew excluded members’ participation in the B&B HOTELS Club programme for a period of up to 2 years.
 

7/ Features of the programme

7.1 Validity of the programme benefits

The following benefits are applicable to B&B hotels in participating countries. To take advantage of these benefits, members must provide their name, email address or identification number at the hotel reception desk. Online, customers must use their personal account.

Benefits are only valid for bookings made at the reception desk of a B&B hotel or via the B&B Hotels website or mobile app, as well as those made by telephone or email directly with the hotel. All bookings made via a re-seller, a tour operator or a third-party travel agent (for example expedia.com, booking.com, etc.) are not considered as made via direct booking channels and will therefore not be considered as valid for collecting points. An overnight stay for which payment is made at the check-in machine without prior booking with the member's identification number does not entitle the holder to collect points.

7.2/ The benefits of the programme

  • 10% discount on the room price and the breakfast price, valid at the time of booking, all year round, seven days a week. This discount cannot be combined with special prices, special offers and/or promotions or other discounts.
  • In the case of existing special rates, special offers and/or promotions or other discounts, a 5% discount on the promotion room rate and a 10% discount on the breakfast price apply, valid at the time of booking, all year round, seven days a week.
  • Special part on the website www.hotelbb.com, which you can access using your email address and password.
  • Points are credited for each stay which is booked directly. Points collected can be converted into vouchers for overnight stays or for breakfast.

7.3/ Amount of points credited

The member receives 100 points for each overnight stay booked personally on their own behalf. Points are not credited for overnight stays paid for with a voucher (in full or in part), or those that the member has booked for a third party.

Points collected are non-transferable and cannot be combined with other members' points.

A payment of the collected points in EURO is not possible.

7.4/ Validity of points

Points collected in the member account are valid for up to 30 days after membership expires. If the member does not renew their membership of the programme within 30 days, the remaining points are automatically lost. In the event of a timely extension of membership, the points collected so far will be automatically transferred.

7.5 / Conversion of points

As soon as the member has collected 300 (three hundred) points, they have the option of receiving a voucher for a free breakfast in any hotel in one of the participating countries.

As soon as the member has collected 500 (five hundred) points, they can receive a voucher for two free breakfasts in any hotel in one of the participating countries.

As soon as a member has received 1000 (one thousand) points, they can receive a voucher for an overnight stay (with or without breakfast) with a maximum value of €60 in any hotel in one of the participating countries.

Once they have reached the required minimum number of points, the member can convert their points into vouchers via their personal online account. The voucher is then available on the online account.

7.6 / Redemption of vouchers

The member can redeem the vouchers at their chosen B&B hotel when booking.

Accommodation vouchers (room reservations with or without breakfast) have a maximum value of €60. If the room price is above this amount, the voucher can still be used. The difference between the total price of the booking and the amount of the voucher must then be paid by the member.

The use of the voucher is dependent on the availability of hotel rooms at the chosen B&B hotel.

Vouchers can be passed on to third parties. Re-sale of vouchers is not permitted.

Vouchers are valid for 12 months. Members can use their vouchers online or in person at the hotel reception.

Once the voucher booking is confirmed (online or in person at the hotel reception desk via the electronic booking system) the voucher is considered as spent. It cannot be refunded or used again, even if the stay is cancelled.
 

8/ Liability

The member must use and handle their B&B-HOTELS-CLUB identification number and the associated password confidentially.

For prejudices sustained by the participant in connection with membership of the B&B Club programme, B&B Hotels Austria GmbH is only liable for intent and gross negligence. Any compensation is limited to the typically foreseeable amount of the prejudice. The aforementioned limitation of liability does not apply to loss of life, bodily injury or compromised health, or to claims in accordance with the Product Liability Act and insofar as the law prohibits such restrictions.
 

9/ Right of ownership and accountability

The information available within the B&B HOTELS CLUB programme remains the exclusive property of B&B Hotels and its sister companies within the B&B Hotels Group.

The member undertakes to use the information disclosed to them through the B&B HOTELS CLUB programme for private purposes only.

The member may not reproduce information and data found through the B&B-HOTELS-CLUB programme, and neither may they pass it on, even for free.
 

10/ Personal data protection

B&B Hotels Austria GmbH processes personal data passed on directly by members to data controllers within the meaning of the applicable data protection laws. Personal data is processed for the following purposes in particular:

  • To manage the programme and process membership applications
  • To receive electronic communications related to the operations and services offered by the programme (newsletters, points balance and similar). The user consents to these types of data processing separately.

The legal basis for the processing of the membership application and for the management of the programme is the performance of the rights and obligations arising from this contract (Art. 6 para. 1 b) of the GDPR).

Members’ personal data processed by B&B Hotels Austria GmbH can be passed on to hotels in participating countries, to the extent necessary, in order to avail the member of their member benefits.

Members’ personal data can also be processed by third-party subcontractors of B&B Hotels Austria GmbH, who manage the information technology systems and portals of B&B Hotels Austria GmbH. These contractors are subject to security and data protection obligations in accordance with the applicable data protection laws.

In addition, members’ personal data can also be used by B&B Hotels Austria GmbH and its partners for commercial purposes and market research, on the basis of this consent. The member can withdraw this consent at any time by contacting B&B Hotels Austria GmbH using the contact details below.

Members’ personal data shall be stored for the duration of their membership. After the termination of a contract, personal data shall be stored for as long as the data controller is legally obliged to store it (Art. 17 of the GDPR). This arises in the proper manner from legal proof and retention obligations originating in trade and tax laws. After the term or deadlines have expired, the data will be routinely blocked or deleted, in accordance with legal requirements.

The personal data processed will not be transferred outside the European Union or to countries other than those that are recognised to have taken adequate security measures.

The persons concerned can use the above contact details to request information on stored data pertaining to them. In addition, under certain conditions you can request that your data be corrected or erased. Furthermore, there is a right to restrict the processing of the data and a right to receive the data in a structured, commonly-used and machine-readable format. In addition, you have the right to withdraw your consent. You have the possibility to lodge a complaint with the data protection officer or a supervisory authority if you believe that the processing of personal data concerning you breaches the GDPR.

Members can also provide specific or general instructions regarding certain forms of data processing in order to arrange disclosure, erasure or forwarding of their personal information after their death. You can change or cancel these instructions at any time. The specific instructions can be left with B&B Hotels Austria GmbH.

Pursuant to Article 21 para. 1 of the GDPR, objections can be raised against data processing, for reasons that arise from the particular situation of the person concerned, via the above address. The person concerned has the right to object to the processing of their personal data for direct marketing purposes, without stating a reason. If the controller processes the data to protect legitimate interests, you can object to this processing for reasons that arise from the particular situation. The data controller will then no longer process this personal data, unless they can demonstrate compelling legitimate grounds for the processing which outweigh the interests, rights and freedoms concerned or if the processing serves to assert, exercise or defend legal claims.

To exercise their rights, members should contact B&B Hotels Austria GmbH in the following ways:

B&B Hotels Austria GmbH
For the attention of “The data protection officer”
c/o B&B HOTELS GmbH
Altkönigstraße 10,
65239 Hochheim am Main
Germany

For the rights of the person concerned to be asserted, B&B Hotels Austria GmbH reserves the right to request proof of the identity of the person concerned, in a suitable form.

Members also have the right, at any time, to lodge a complaint with the relevant data protection authority regarding the processing of their personal data.

Further information on data protection can be found within our data protection declaration and the other data protection notices of the participating hotels.
 

11/ Acceptance of the general terms and conditions and applicable law

In registering for the B&B HOTELS CLUB programme, the member unconditionally agrees to these conditions of participation and the general terms and conditions of the participating hotels, for all future bookings made as a member. The aforementioned conditions of participation supersede all previous agreements and are governed by Austrian law, excluding the conflict of law rules and the UN Convention on Contracts for the International Sale of Goods, without prejudice to any mandatory protective provisions that may apply in the consumer’s country of residence. The B&B Hotel where the legal instrument was drawn up is considered as the place of performance of the contract.

The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed at https://www.ec.europa.eu/consumers/odr. B&B Hotels Austria GmbH is not willing and not obliged to participate in dispute settlement proceedings before a consumer arbitration board.