General Terms and Conditions - B&B HOTELS CLUB Loyalty Program

Purpose

B&B HOTELS gives its customers the chance to subscribe to a rewards programme, called “B&B HOTELS CLUB”, which qualifies them for the benefits outlined below.
These General Terms and Conditions set forth the rules that apply to the B&B HOTELS CLUB rewards programme.  

Depending on the territory or sales channel, B&B HOTELS CLUB is managed by:
For online sales:
B&B HOTELS, SAS
271, rue du Général Paulet, 29200 Brest
E-mail:  Contact form 

For Spain:
B&B HOSPITALITY ESPAÑA, S.L
Calle Luis Pasteur S/N, San Sebastián de los Reyes (28703), Madrid
Tel.: +34 902 02 31 20 
E-mail: esp-info@hotelbb.com

For France:
B&B HOTELS, SAS
271, rue du Général Paulet, 29200 Brest
E-mail:  Contact form 

For Italy:
B&B Hotels Italia società per azioni
Via Domenichino, 19 - 20149 Milano
E-mail: eclubitalia@hotelbb.com

For Belgium:
B&B Hotels Belgium SRL
Place Marcel Broodthaers 8, 1060 Saint-Gilles
Tel: +32 2 681 12 20 (Bruxelles)
E-mail: bel-corpo@hotelbb.com

For Switzerland:
St Jakobs Strasse 195 - 4052 Basel / Suisse
Tel: (41) 615 51 24 24
E-mail : administratif-ch@hotelbb.com

For Hungary:
B&B Hotels Hungary Kft
Budapest 1139 Fiastyúk utca 4-8 II. emelet
B&B Hotel Budapest City
Budapest 1094 Angyal utca 1-3
Tel: +36 1 920 6911
E-mail : bb_8001@hotelbb.com

For Portugal:
CBBHP-HOTELS IN PORTUGAL, S.A.
Rua Vasco da Gama, 5 (2685-244) Portela
Tel: +351 800 11 04 22
E-mail : prt-info@hotelbb.com

For the purposes herein and as far as each of the entities is concerned, the aforementioned entitles are called “B&B HOTELS”.
 

1. Definitions

Customer: anyone who books a room in a B&B HOTELS
Member: any Customer who accepts the general terms and conditions when registering for the B&B HOTELS CLUB programme and pays the annual membership fee
Valid night: a stay in a B&B hotel that allows B&B HOTELS CLUB points to be accrued, letting the Customer qualify for one or more coupons called ”vouchers”. Overnight stays are only deemed valid when booked by a Member via the direct Channel.
Direct Channel: Sales at B&B hotel reception desks, through the B&B HOTELS websites or mobile app, by phone or by emailing the hotel directly, for B&B hotels in participating countries. All sales through resellers, tour operators or third-party travel agencies (such as Expedia.com, booking.com, etc.) are excluded from the direct Channel.
Point: a unit of measure generated by the programme, based on a pre-established attribution matrix as detailed in Section 6.5 below, for a valid stay in a B&B hotel or for any other purchase that allows points to be accrued.
 

2. Conditions of subscription to the programme

2.1/ This programme is reserved for B&B HOTELS Customers who have become members by accepting the General Terms and Conditions of the programme and paying the annual membership fee. 
The Customer can join the programme in the following ways: 
- During their stay in one of the B&B hotels in a participating country;
- On the website at www.hotel-bb.com
- Via the B&B HOTELS mobile app

2.2/ Any person of legal age or with the legal capacity to accept these General Terms and Conditions in accordance with the legislation in force in their country of residence may subscribe to the B&B HOTELS CLUB programme. To subscribe to the programme, a valid personal e-mail address is required. Sharing the same e-mail address between two Members is prohibited.

2.3/ Membership of the B&B HOTELS CLUB programme is subject to payment of an annual fee.

2.4/ Upon registration, the Member receives their personal identification number by e-mail. This number is strictly personal and associated with the name of the Member. Programme subscriptions cannot be sold or loaned. The discounts and benefits afforded under the programme are therefore to be considered personal and not transferable to third parties, except for vouchers, which can be transferred to third parties. Discounts granted under the programme only apply to bookings made by the Member for their own personal stay. Each Member may have only one subscription.

2.5/ The Member can view their Member account online at www.hotel-bb.com. The overview of the accumulated overnight stays in B&B hotels, drawn up and stored on the Internet by B&B HOTELS, is deemed to be correct and complete, unless the Member lodges an objection in writing within four weeks of the date of the last stay. The overviews are updated within 5 working days following the last day of a Member’s stay in a B&B hotel under the B&B HOTELS CLUB programme.

2.6/ The Member must treat their login information as private and confidential, and keep it secret. The Member undertakes to protect their login information, including their password, in order to prevent misuse by third parties.

2.7/ The Member must notify B&B HOTELS immediately, by telephone, e-mail or online contact form, of any change to the information provided by them when they applied to join the B&B HOTELS CLUB programme.

2.8/ By joining the programme, the Member agrees to receive electronic communications on the operation of the programme and services offered under it (notices, points balance updates, etc.).

2.9/ Subscriptions are valid for one year from the date of accepting the General Terms and Conditions of the programme and paying the annual membership fee (e.g. a subscription taken out on 15 June 2019 shall be valid until 15 June 2020). In order to avoid losing accrued points, the Member has thirty days, after the subscription expiry date has passed, to apply for renewal of their B&B HOTELS CLUB programme subscription. If the subscription is not renewed within the stated timeframe, the remaining points will be lost for good.

2.10/ The Member may at any time contact the Customer Services department via the form available on the website at www.hotel-bb.com or send an e-mail to the relevant e-mail address stated in the “Purpose” article herein, or call the relevant telephone number stated the “Purpose” article herein to request assistance concerning the correct execution of the B&B HOTELS CLUB programme and information on points accrued.

2.11/ Any updates to a Member's personal data (address, name, etc.) or any other useful amendments to their particulars may be effected directly via the Member’s personal account at www.hotel-bb.com

2.12/ With regard to Valid Nights and claiming the benefits earned under the Programme, in this respect the Member undertakes to refrain from any behaviour that offends against common decency or constitutes a breach of the peace, an act of vandalism, willful damage to property or antisocial behavior. 
 

3. Right of withdrawal

3.1/ In accordance with the legal provisions in force, where a Member has subscribed to the B&B HOTELS CLUB programme online at www.hotel-bb.com or via the B&B HOTELS mobile app, they have the right to withdraw from this agreement within 14 days without giving any reason.
The withdrawal period shall elapse within 14 days following the date when the agreement was entered into.

3.2/ To exercise the right of withdrawal, you must notify B&B HOTELS SAS – 271, rue du Général Paulet – 29200 Brest - of your decision to withdraw from this agreement in an unequivocal statement (e.g. a letter sent by post, a fax or an e-mail). The Member may use the withdrawal form template shown in Appendix 1 of these General Terms and Conditions, but it is not mandatory.
To adhere to the withdrawal timeframe, the Member simply needs to send their communication concerning their exercise of the right of withdrawal before the withdrawal timeframe elapses.

3.3/ Should a Member withdraw from this agreement, B&B HOTELS shall reimburse to them all subscription payments received from them, without undue delay, and in any event not later than 14 days from the date when B&B HOTELS is notified of your decision to withdraw from this agreement. B&B HOTELS shall carry out the reimbursement using the same payment method as was used for the initial transaction, unless the parties expressly agree on the use of a different payment method. Either way, the Member will not incur any fees as a result of such reimbursement. 
 

4. Modification/ Discontinuation/ Replacement of the programme

4.1/ B&B HOTELS reserves the right to modify the characteristics of the programme due to technical, legal or operational restrictions. Any such modification shall be notified to the Member via an e-mail sent to the last e-mail address provided by the Member with at least thirty (30) days’ notice before the modification takes effect. Should a Member not agree with the planned modification, they may de-register from the programme, notifying B&B HOTELS of their decision within thirty (30) days following the receipt of the notice from B&B HOTELS. Should a Member de-register, they shall qualify for reimbursement of their annual membership fee prorated to the period of validity remaining beyond the de-registration date. 

4.2/ B&B HOTELS may also discontinue the B&B HOTELS CLUB programme or replace it with another programme. Any discontinuation or replacement of the rewards programme shall be notified to the Member via an e-mail sent to the last e-mail address provided by the Member, with at least six (6) months’ notice before the effective date of the discontinuation or replacement of the rewards programme.  Should the programme be discontinued, or should the Member refuse to subscribe to the new rewards programme, the Member shall qualify for reimbursement of their annual membership fee prorated to the period of validity remaining beyond the programme discontinuation date or the date when the new programme enters into force. Any refusal to subscribe to the new rewards programme on the part of the member must be notified in writing to B&B HOTELS at least (30) days before the date when the new programme is to enter into force. Should the programme be discontinued, a timeframe of at least thirty (30) days beyond the discontinuation date shall be granted to the Member to claim the points accrued as of that date.
 

5. Termination

5.1/ Members may, at any time and at their discretion, de-register from the B&B HOTELS CLUB programme by sending a registered letter with acknowledgment of receipt, observing at least thirty (30) days' prior notice. In this case, early termination of these General Terms and Conditions shall not entitle the Member to reimbursement or to any other compensation for the period remaining up until the original expiry date. 

5.2/ B&B HOTELS may terminate this agreement and membership of the B&B HOTELS CLUB programme, ipso juris, with thirty (30) days' prior notice, without compensation of any kind, in the event of:
- Breach of these General Terms and Conditions on the part of a Member;
- Misuse or fraudulent use of the benefits afforded under this programme;
- Falsification of the information passed on to B&B HOTELS.
B&B HOTELS reserves the right to decline re-registration for any barred Member for two (2) years.

5.3/ B&B HOTELS reserves the right to run checks on the use of the B&B HOTELS CLUB programme and observance of the rules contained in these General Terms and Conditions at any time. Should the agreement be terminated upon the initiative of B&B HOTELS under the scenario set forth in Article 5.2, all points accrued by the Member shall be lost.
 

6. Programme operation

6.1.Validity of benefits afforded under the programme

The benefits outlined in point 6.2 below are valid in B&B hotels in participating countries. To qualify for these benefits, the Member must provide the hotel reception desk with their name and e-mail address or identification number. Online, the Member must log into their account to qualify for its benefits.
The benefits afforded are only valid for bookings made at B&B hotel reception desks, through the B&B HOTELS websites or mobile app, by phone or by emailing the hotel directly, for B&B hotels in participating countries. Bookings made through resellers, tour operators or third-party travel agencies (such as Expedia.com, booking.com, etc.) do not qualify for the benefits afforded under the programme.
Rooms paid for at self-service reception terminals without booking ahead with the Member’s identification number will not qualify for benefits afforded under the B&B HOTELS CLUB programme.

6.2. Benefits afforded under the programme

Subscribing to the rewards programme entitles the subscriber to the following benefits: 
- A 10% discount on room rates (except for promotional rates) and on the breakfast rate in effect at the time of booking, all year round, seven days a week. This discount applies upon arrival at the hotel booked and cannot be combined with special rates, special offers and/or promotions or seasonal discounts.
- A 5% discount on the reduced room rate and a 10% discount on the breakfast rate, in effect at the time of booking, all year round, seven days a week. This discount applies upon arrival at the hotel booked.
- A dedicated section on the website www.hotel-bb.com accessed with an e-mail address and password.
- Accrual of points for each overnight stay via a direct booking, which allows members to qualify for vouchers that can be swapped for overnight stays up to a value of €60 and/or free breakfasts.
- In France, a special hotline to manage the bookings of B&B HOTELS CLUB Members.

6.3. Accrual of points

The Member earns 100 points for each Valid Night, for one room, except for rooms paid for with a voucher. If the Member books two or more rooms for the same night, the points are only accrued for the room that they personally occupy.
The Member can check their points balance via their personal online account, accessed with their e-mail address and password.
The account login information and accrued points cannot under any circumstances be transferred, given away or combined with the accounts of other Members.
Accrued points cannot under any circumstances be converted into their monetary value and do not entitle the Member to any reimbursement.

6.4. Validity of points

Points credited to the Member’s account remain valid until 30 days after the subscription expiry date. If the Member does not renew their programme subscription within 30 days, unredeemed points will be lost for good. However, Members have the right to renew their subscription up to 30 days after the expiry date. In this case, the points shall be deemed valid and added to future ones until the next B&B HOTELS CLUB membership expiry date.

6.5. Redemption of points

Once the Member has accrued three hundred (300) points, they can qualify for a voucher for one free breakfast in any hotel in a participating country.
Once the Member has accrued five hundred (500) points, they can qualify for a voucher for two free breakfasts in any B&B hotel in a participating country.
Once the Member has accrued one thousand (1000) points, they can qualify for a voucher for a free night with or without breakfast up to a value of €60 in any B&B hotel in a participating country.
The Member can use their voucher for a free night up to a value of €60 for a room booking (with or without breakfast) costing over €60, and pay the difference between the value of the voucher and the total cost of the booking.
Validation of vouchers is subject to the availability of hotel rooms. Vouchers can be transferred to third parties. Free nights with breakfast up to a value of €60 do not allow points to be accrued.
Once the Member has accrued the required minimum number of points, they can convert them into a voucher by logging in to their personal online account at their convenience. Their voucher will then be available in their personal online account.
Vouchers are valid for 12 months from the date when they are generated. The Member can use their voucher in two ways: either online by entering the voucher number when going through the checkout, or showing it at the hotel reception desk.
Once the booking made with a voucher is confirmed (online or when the booking is entered into the electronic reservation system by the hotel reception staff), the voucher is considered spent. It cannot be refunded or re-generated, even if the stay is cancelled.
 

7. Ownership of data

The information available through the B&B HOTELS CLUB programme is the exclusive property of B&B HOTELS and subsidiaries of the B&B HOTELS Group.
The Member undertakes to use the information received through the B&B HOTELS CLUB programme only for their own needs, and to refrain from using them for commercial purposes.
The Member may not reproduce or distribute, even free of charge, information or data gathered through the B&B HOTELS CLUB programme.
 

8. Protection of personal data

B&B HOTELS shall process personal data passed on directly by Members as data controller within the meaning of applicable personal data protection legislation. More specifically, the Member’s personal data shall be used for the following purposes:
-     To manage the programme and process the membership application
-    To allow them to receive electronic communications on the operation of the programme and services offered under it (notices, points balance updates, etc.). 
The aforementioned purposes of such data processing are necessary, and the legal basis for them is the exercise of the rights and obligations arising from this agreement. 
Members’ personal data processed by B&B HOTELS may be passed on to hotels in participating counties, to allow Members to qualify for their benefits.  
Members’ personal data may also be processed by B&B HOTELS’ third-party’ contractors, who manage the B&B HOTELS IT systems and portals, these contractors being subject to security and privacy obligations in accordance with data protection legislation. 
Provided the member has given their express and specific consent, their personal data may also be used by B&B HOTELS and its partners for sales canvassing purposes. The Member may withdraw such consent at any time by contacting B&B HOTELS using the contact details below. 
Members’ personal data shall be kept for the duration of the Member’s subscription. Nevertheless, the data may be kept in temporary archives, before being deleted, throughout the duration of the statute of limitations applicable to any dispute concerning this agreement. 
The personal data processed shall not be transferred outside the European Union or to countries other than those that are acknowledged as providing adequate guarantees as per a European Commission suitability ruling. 
Members have the right to access their personal data that are held by B&B HOTELS, and to request that any data that are inaccurate, incomplete or out of date be corrected, updated or deleted. They may also lodge an objection against the processing of this data, and have the right to invoke legitimate grounds for such a request. Members may also request portability of their personal data. 
Members may also issue specific or general instructions regarding certain forms of data processing, concerning the retention, deletion and disclosure of their personal data after their death. They may modify or cancel these instructions at any time. The specific instructions may be held on file by B&B HOTELS. 
•    Right of access means that those affected by the processing of personal data may at any time ask whether their personal data are being processed by B&B HOTELS, and if so, what personal data are being used and in what way.
•    Right of correction means that those affected by the processing of personal data may request that their personal data retained by B&B HOTELS be rectified if they turn out to be inaccurate. Those affected may also request that their personal data, (if incomplete) be completed, insofar as this is relevant to the purpose of the processing being carried out.
•    Right of deletion means that those affected by the processing of personal data may request that their personal data be deleted, particularly where (i) their retention is no longer necessary in view of the purposes for which they were collected, (ii) their personal data are being processed on the basis of their consent, and those affected by the processing of personal data wish to withdraw this consent, and there is no other legal basis that might justify the continued processing of the data, (iii) those affected have lodged an objection against the processing of their personal data and accordingly wish it to be deleted, (iv) their personal data has been processed unlawfully, (v) their personal data must be deleted to comply with a legal obligation under European or French law.
•    Right to limit processing means that those affected by the processing of personal data may request the imposition of a limitation on the processing of their personal data (i) where they have disputed the accuracy of their personal data, throughout the time required to check the accuracy of this data, (ii) if, following any processing that is deemed non-compliant, the person affected by the processing of personal data would rather limit the processing than opt for the total deletion of their personal data, (iii) if their personal data is no longer necessary for the purposes of the processing, but its retention by B&B HOTELS is still necessary to the affected persons for the acknowledgement, exercise or defense of their rights in court, (iv) where they have lodged an objection against the processing of their personal data and wish to limit its processing throughout the duration required to check whether the legitimate basis invoked is justified.
•    The right to lodge an objection against processing means that those affected by the processing of personal data may lodge an objection against the processing of their personal data. The right to lodge an objection against the processing of personal data may only be exercised if legitimate grounds pertaining to particular circumstances are invoked. The data processing under dispute shall cease, unless there are legitimate and overriding grounds justifying its pursuit in accordance with the applicable rules and regulations. 
•    Right to data portability means that those affected by the processing of personal data may demand, under the conditions laid down in data protection legislation, to receive their personal data in a structured, commonly used and machine-readable format, or to demand that B&B HOTELS forward them directly to a third party of their choice, where this is possible from a legal and technical point of view.
To exercise their rights, Members must contact B&B HOTELS in the following ways, providing proof of their identity: 

•    By e-mail, sent to the following address:
- France: privacy.france@hotelbb.com
- Spain: esp-privacy@hotelbb.com
- Italy: privacy-italy@hotelbb.com
- Belgium: bel-privacy.belgium@hotelbb.com
- Switzerland: administratif-ch@hotelbb.com
- Hungary: bb_8001@hotelbb.com
- Portugal: prt-info@hotelbb.com

•    By post, at the following address: 
Spain:
B&B HOSPITALITY ESPAÑA, S.L
Calle Luis Pasteur S/N, San Sebastián de los Reyes (28703), Madrid

France:
B&B HOTELS, SAS
271, rue du Général Paulet, 29200 Brest

Italy:
B&B Hotels Italia società per azioni
Via Domenichino, 19 - 20149 Milano

Belgium:
B&B Hotels Belgium SRL
Place Marcel Broodthaers 8, 1060 Saint-Gilles

Switzerland:
St Jakobs Strasse 195 - 4052 Basel

Hungary:
B&B Hotels Hungary Kft
Budapest 1139 Fiastyúk utca 4-8 II. emelet
B&B Hotel Budapest City
Budapest 1094 Angyal utca 1-3

Portugal:
CBBHP-HOTELS IN PORTUGAL, S.A.
Rua Vasco da Gama, 5 (2685-244) Portela

In addition, Members have the right to lodge a complaint with the competent data protection supervisory authority regarding the processing of their personal data. 

9. Applicable law / Disputes

These General Terms and Conditions are governed by French law, unless overridden by legal provisions in view of the law of the Member’s country of residence. 
In case of dispute, and without prejudice to remedies made available through competent courts, the Member has the option of engaging in a mediation process or any other dispute resolution procedure. The mediation body appointed by B&B HOTELS is: 

The Tourism and Travel Mediator, 
- Email: info@mtv.travel
- Information: www.mtv.travel
For Members residing in the EU, the European Commission provides consumers with an online dispute settlement platform accessible at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm.
 

10. Acceptance of the General Terms and Conditions

In subscribing to the B&B HOTELS CLUB programme, the Member accepts these General Terms and Conditions.

As of: November 2021

Purpose

B&B Hotels offers its guests the opportunity to participate in the B&B HOTELS Group loyalty program. Within the framework of this program, hotel accommodation can be booked at a discount on the basis of the following terms and conditions, and points can be collected and redeemed for accommodation and/or breakfast vouchers at a B&B HOTELS in Germany, France, Italy, Spain, Belgium, Switzerland (except Lully 3 Lakes Hotel), Austria, Hungary and Portugal (participating countries). These general terms and conditions of the B&B HOTELS CLUB set out the general contractual conditions which constitute the contractual basis for participation in the B&B HOTELS Club program.

Contractual Partner

B&B Hotels Germany GmbH
Altkönigstraße 10, 65239 Hochheim am Main,
Tel: +49 (0) 6146 9090 0
Fax: +49 (0) 6146 9090 101
E-Mail: kontakt@hotelbb.com
Directors: Fabrice Collet, Max C. Luscher
Ust-IdNr.: DE187076148
 

1. Definitions

Guest: person who books a room in a B&B Hotel

Member: any guest who accepts the B&B Hotels CLUB program terms and conditions upon registration, has received a confirmation notice and has paid the annual fee

Valid night: overnight stay in a B&B hotel that entitles the guest to earn points according to the terms and conditions of these General Terms and Conditions. Only nights of a Member booked through the Direct Channel will be considered valid.

Direct Channel: Booking at the front desk of a B&B Hotel on site, via the B&B Hotels website or mobile app, by phone or by email directly with the hotel. Any bookings made through a reseller, tour operator or third-party travel agency (such as expedia.com, booking.com, etc.) are not direct channels and do not qualify to earn points.

Point: unit of measurement that can be collected as credit for a valid night at a B&B hotel.
 

2. CConditions of participation in the program

2.1 / This program is reserved for guests of B&B Hotels who have become members of the Club Program by confirming these Terms of Participation and have paid the annual fee.

The Guest may join the Program in the following ways:

• on the Internet at www.hotel-bb.com
• via the B&B Hotels mobile app
• at B&B Hotels in participating countries

2.2 / All persons who have reached the age of majority or legal capacity under the laws of their country may participate in the B&B HOTELS CLUB Program. When registering, all required mandatory fields must be filled in truthfully and completely. To participate in the B&B Club program, the member must provide a valid personal e-mail address. The same e-mail address cannot be used by two members.

2.3 / Participation in the B&B HOTELS CLUB program is subject to an annual fee (hereinafter "Annual Fee").

2.4 / The member will receive an e-mail with a personal identification number at the beginning of the membership. A physical B&B HOTELS CLUB card shall not be issued. The identification number is to be treated confidentially and is only valid for the respective Member. The membership cannot be sold nor is it transferable to third parties. The discounts and benefits of the program are personal and also not transferable to third parties. They can only be used for the member's own stays in a B&B hotel. Notwithstanding the foregoing, the generated accommodation vouchers may be passed on to third parties free of charge, but the resale of accommodation vouchers to third parties is expressly prohibited. Each member can only conclude one membership.

2.5 / The member can access his/her membership account on the Internet at www.hotel-bb.com. The overview of overnight stays in a B&B hotel and the points accumulated with the overnight stays shall be deemed to be correct and complete unless the Member raises an objection within four weeks of the last day of the last stay. The overview shall be updated within 5 working days after the last day of a Member's last stay in a B&B hotel under the B&B HOTELS CLUB program.

2.6 / During his/her participation in the B&B HOTELS CLUB program, the Member shall keep his/her access data and in particular the password confidential in order to prevent misuse by third parties. Passing on the password is not permitted.

2.7 / Changes to the e-mail address, postal address or other details may be made by the Member directly in his/her Club program profile on the Internet site www.hotelbb.com. The Member shall be entitled to make any necessary changes. Notwithstanding the foregoing, however, B&B Hotels GmbH must be notified immediately in text form (e.g. by e-mail or by means of an online contact form) of any changes to the Member's name details.

2.8 / The subscription shall be valid for one year from the date of confirmation of membership by B&B Hotels (i.e. a subscription dated June 15, 2020 shall be valid until June 14, 2021). One month before the expiration of the membership, the member will receive a request for renewal. If the membership is not renewed by the member within this period, it will expire. In order not to lose accumulated points, the Member has thirty days after the expiry of the subscription to generate accommodation vouchers valid for 12 months from his/her accumulated points, provided that the minimum number of points for conversion indicated below has been reached. After the expiration of this period, the points accumulated until then will be completely forfeited.

2.9 / The Member may contact Customer Service at any time through thecontact form(https://www.hotel-bb.com/en/help-contact/contact-form/germany) for assistance in the correct execution of the B&B HOTELS CLUB program and for information on the accumulated points.

2.10 / All personal data of the Member (address, name, etc.) and other useful data changes can be updated directly through the personal account at www.hotelbb.com.

2.11 / Consent to receive newsletters and other information.

By registering for the B&B HOTELS CLUB program, the Member (the User) agrees, as a contractual consideration, to receive advertising (electronic communications relating to the operations and services offered by the program (general information messages, personalized information such as score, overview of bookings, etc., as well as offers, etc.).

By joining the B&B HOTELS CLUB Program, the Member agrees, as contractual consideration, that B&B HOTELS GmbH may use his/her personal data, in addition to the collection, processing and use required for the implementation of the B&B HOTELS CLUB Program in the context of bookings, to send regular information on group-wide news, promotions and offers from B&B Hotels on the subject of hotels and travel by e-mail, SMS, WhatsApp or other electronic media.

Furthermore, the member agrees as contractual consideration that his/her personal data may be passed on within the B&B Hotels Group and may also be used for the targeted placement of advertisements on the B&B Hotels websites as well as on social media platforms.

The member may revoke this consent at any time using the aforementioned contact details.
 

3.Terms of payment

B&B Hotels accepts the following credit cards: Visa, Mastercard and American Express. Other means of payment are only permitted with the consent of B&B Hotels.
 

4.Cancellation Policy

If you have joined the B&B HOTELS CLUB program on the internet at www.hotelbb.com or via the B&B Hotels mobile APP, you have the right to revoke this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day you registered for the B&B HOTELS CLUB program. To exercise your right of withdrawal, you must notify us, the:

B&B Hotels Germany GmbH, Altkönigstraße 10, D-65239 Hochheim am Main,

Tel.: +49 (0) 6146 9090 0, Fax.: +49 (0) 6146 9090 111,

E-Mail: kontakt@hotelbb.com,

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

Sample cancellation form

(If you wish to revoke the contract, please fill out and return this form).

At:

B&B Hotels Germany GmbH
Altkönigstraße 10
D-65239 Hochheim am Main
Telefax: +49 (0) 6146 9090 101
E-Mail:    kontakt@hotelbb.com  

I/we (*) hereby revoke the contract concluded by me/us (*) for joining and becoming a member of the B&B Club program.

Registered on (*)/ Confirmation of membership received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of consumer(s) (only in case of paper communication)

Date

(*) Delete where not applicable.
 

5.Modification of the program; changes to the conditions of participation.

5.1 / B&B Hotels may modify, discontinue or install certain functions of the Service due to technical developments or for practical, technical, legal, financial and security reasons, in each case informing the Member by e-mail of adjustments relevant to the use of the Program.

5.2 / These changes will take effect thirty days after notification to the members. In case of disagreement about the new terms and conditions, the Member may withdraw from the contract by informing B&B Hotels within 10 days after receiving the notification. B&B Hotels may terminate the B&B HOTELS CLUB program upon six months' notice and at its sole discretion, or replace it with a comparable program. In the event of termination of the program, Members shall be granted a period of at least 30 days after the end of the program to use any accrued rewards.

5.3 / B&B Hotels shall be entitled to assign or transfer the rights and obligations to another legal entity. This is subject to the condition that the rights to which the Member is entitled under these Terms and Conditions are not forfeited or restricted.

5.4./ B&B Hotels further reserves the right to amend or supplement these Terms and Conditions of Participation in whole or in part at any time, insofar as this is necessary in the interest of simple and secure processing and, in particular, to prevent abuse. In the event of such amendments, the interests of the members shall be given due consideration. Insofar as changes significantly affect the rights and obligations of the member, the member will be notified of these in text form via the last known e-mail address before the changes come into force. An amendment and the new Terms and Conditions of Participation shall be deemed to have been approved if the member does not give notice of termination within one month of the date of dispatch of the notification pursuant to Section 5, or if the member uses his/her own identification number to obtain a points credit after this period has expired. The member will be informed of this separately in the notification.

5.5./Changes to the B&B Club program benefits
 

It is expressly stated that the B&B Club Program benefits specified in Section 7.2 may also be changed or cancelled in whole or in part at any time in accordance with Section 4.

6/ Conditions for termination of the subscription

6.1 / During the term of the membership, termination is only possible for both parties for good cause.

6.2 / Termination by B&B Hotels Germany GmbH

B&B Hotels Germany GmbH shall be entitled to terminate the membership for good cause without notice or compensation for the remaining period until the original end of the contract.

6.3 / B&B Hotels shall have the right to extraordinary termination without notice in particular in the following cases:

• breach by the member of these terms and conditions of participation or the general terms and conditions of business
• misuse or fraudulent use of the benefits of this program;
• any provision of false information to B&B Hotels Germany GmbH;
• any inappropriate or criminal behavior (especially insulting or physical behavior towards hotel employees or guests); B&B HOTELS Germany GmbH reserves the right to further rights and measures in such a case
• non-compliance with legal regulations
• impairment of the further interests of B&B Hotels (in particular violation of the currently valid house rules of a participating hotel, in the case of issuing a house ban to the member in one or more B&B Hotels)
• discontinuation of the program
• resale of vouchers

B&B Hotels reserves the right to conduct any type of review at any time regarding the use of the B&B HOTELS CLUB program and compliance with the provisions in this agreement.

6.4 Legal consequences of termination

Termination of membership shall result in complete withdrawal from the B&B Club program. In the event of termination of the Agreement due to the Member's breach of these Terms and Conditions, all of the Member's points accumulated up to the date of termination shall be lost.

B&B Hotels GmbH may refuse to allow excluded members to participate in the B&B HOTELS Club program again for a period of 2 years.
 

7. Functions of the program

7.1 / Validity of the benefits of the program

The following benefits are valid in B&B hotels in the participating countries. In order to benefit from these advantages, the Member must provide his/her name and email address or identification number at the hotel reception. Online, the member must use his/her personal account.

The benefits are only valid for bookings made, at the reception of a B&B hotel on site, via the B&B Hotels website or mobile app, as well as by phone or email directly with the hotel. All bookings made through a reseller, tour operator or third party travel agency (such as expedia.com, booking.com, etc.) are not direct channels and are not eligible to earn points.

An overnight stay for which payment is made at the check-in machine without prior booking with the Member's identification number does not entitle the Member to earn points.

7.2 / The advantages of the program

• 10% discount on the room rate and breakfast rate, valid at the time of booking, all year round, seven days a week. This discount cannot be combined with special rates, special offers and / or promotions or other discounts.
• In case of already existing special prices, special offers and / or promotions or other discounts, a 5% discount on the promotion room price and a 10% discount on the breakfast price, valid at the time of booking, all year round, seven days a week.
• Special section on the website www.hotel-bb.com, accessible via email and password.
• Crediting of points, for each overnight stay booked directly. The accumulated points can be converted into accommodation or breakfast vouchers.

7.3 / Amount of the points credit

The member receives 100 points for each overnight stay that the member has personally booked and used. No points will be credited for overnight stays that have been paid for in whole or in part with a voucher or that the Member has booked for a third person.

The collected points are not transferable and cannot be combined with the collected points of other members.

The payment of the collected points in EURO is excluded.

7.4 / Validity of the points

The points collected on the membership account are valid until 30 days after the expiration of the membership. If the member does not renew his/her membership for the program within 30 days, the remaining points are automatically lost. In case of timely renewal of the membership, the points accumulated so far will be automatically transferred.

7.5 / Conversion of points

Once the Member has accumulated 300 (three hundred) points, he/she will have the opportunity to receive a voucher for a free breakfast at any hotel in the participating countries.

Once the member has earned 500 (five hundred) points, he/she will have the opportunity to receive a voucher for two free breakfasts at any hotel in the participating countries.

Once the member has earned 1000 (one thousand) points, he/she will have the opportunity to receive a voucher for one night's accommodation with or without breakfast with a maximum value of €60 in any hotel in the participating countries.

Once he/she has reached the minimum number of points required, the member can convert his/her points into vouchers via his/her personal online account. The voucher is then available on the personal online account.

7.6 / Redemption of the vouchers

The member can redeem the vouchers in each case when booking at the respective B&B hotel.

Overnight vouchers (with or without breakfast) have a maximum value of 60 €. If the room rate is higher than this amount, the voucher can still be used, the difference between the total price of the booking and the amount of the voucher must then be paid by the member.

The use of the vouchers is subject to the availability of hotel rooms in the respective B&B hotel.

The vouchers may be passed on to third parties. Resale of the vouchers is not permitted.

No points can be collected for free nights with breakfast up to a value of €60.

The vouchers are valid for 12 months from the date of issue. The member can redeem his voucher either online by entering the respective voucher number or in person by showing it at the hotel counter.

Once the voucher booking is confirmed (online or when the booking is entered into the electronic reservation system by hotel staff at the hotel reception), the voucher is considered used.

If the stay is cancelled and the voucher redemption has not taken place, the guest must contact the service team via the contact form.

When redeeming a voucher, online check-in or check-in directly at the vending machine in the hotel is not possible.

Currently, only one voucher per overnight stay is possible online. If several vouchers are redeemed for a longer stay, the guest must contact the hotel directly.
 

8./ Liability

The member must use and treat his/her B&B HOTELS CLUB identification number and the associated password confidentially.

B&B Hotels Germany GmbH shall only be liable for damages incurred by the participant in connection with membership in the B&B Club program in the event of intent or gross negligence. Any compensation for damages shall be limited to the amount of the typically foreseeable damage. The above limitation of liability shall not apply in the event of injury to life, limb or health, in the event of claims under the Product Liability Act and to the extent that the law prohibits such limitations.

The Member acknowledges that B&B Hotels has fulfilled its obligations with respect to the essential features and modalities of the IT system used to support the B&B HOTELS CLUB program.
 

9./ Ownership and confidentiality

The information available under the B&B HOTELS CLUB program shall remain the exclusive property of B&B Hotels and sister companies of the B&B Hotels Group.

The Member undertakes to use the information that becomes known to him/her in the B&B HOTELS CLUB program exclusively for private purposes.

The Member may not reproduce information and data found through the B&B HOTELS CLUB program himself/herself, nor may he/she distribute it free of charge.
 

10./ Protection of personal data

B&B Hotels GmbH, as data controller within the meaning of the applicable data protection laws, processes personal data provided directly by members. The personal data is processed in particular for the following purposes:

• To administer the program and process the membership application.
• To receive electronic communications related to the operations and services offered by the Program (information messages, score, etc.).

These aforementioned purposes of data processing are necessary and have as their legal basis the fulfillment of the rights and obligations arising from this present contract (Art. 6 para.1 lit.b DSGVO).

Personal data of members processed by B&B Hotels Germany GmbH may be transferred to hotels in participating countries to enable the member to use their benefits.

Personal data of members may also be processed by B&B Hotels Germany GmbH's third party contractors that manage B&B Hotels Germany GmbH's information technology systems and portals. These contractors are subject to security and data protection obligations in accordance with applicable data protection laws.

Furthermore, on the basis of this consent, members' personal data may also be used by B&B Hotels Germany GmbH and its partners for commercial purposes and market research. This consent may be revoked by the member at any time with future effect by contacting B&B Hotels Germany GmbH using the contact details provided below.

Members' personal data will be stored for the duration of their membership.

After termination of a contractual relationship, personal data will be stored as long as the responsible party is legally obliged to do so, Art. 17 DSGVO. This regularly results from legal obligations to provide proof and to store data from commercial and tax law. After the purpose has ceased to exist or these periods have expired, the data is routinely blocked or deleted in accordance with the legal requirements.

The personal data processed will not be transferred outside the European Union or to countries other than those recognized as having adequate security measures in place.

Data subjects may request information about the data stored about them at the above address. In addition, they may, under certain conditions, request the correction or deletion of their data. Furthermore, they have the right to restrict the processing of the data as well as the right to receive the provided data in a structured, common and machine-readable format. Furthermore, if they have given their consent, they have the right to revoke it. They have the possibility to lodge a complaint with the data protection officer or a supervisory authority if they believe that the processing of personal data concerning them violates the GDPR.

Members may also provide specific or general instructions regarding certain forms of data processing in order to preserve, delete and disclose their personal data after their death. You may change or cancel these instructions at any time. The specific instructions can be deposited with B&B Hotels.

Pursuant to Art. 21 (1) DSGVO, the data processing may be objected to on grounds relating to the particular situation of the data subject at the above address. The data subject has the right to object, without giving reasons, to processing of his/her personal data for direct marketing purposes. If the controller processes the data to protect legitimate interests, they may object to such processing on grounds relating to their particular situation. The controller shall then no longer process such personal data, unless it can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms concerned, or for the establishment, exercise or defense of legal claims.

To exercise their rights, members should contact B&B Hotels Germany GmbH in the following manner:

by email:
datenschutz@hotelbb.com

by mail to the following address: 

B&B Hotels Germany GmbH
Altkönigstraße 10, 
65239 Hochheim am Main

B&B Hotels Germany GmbH reserves the right to request proof of identity of the data subject in an appropriate form within the scope of asserting data subject rights.

Members also have the right to lodge a complaint with the competent data protection authority regarding the processing of their personal data at any time.

Further information on data protection can be found in our data protection declaration and in the other respective data protection notices of the participating hotels.
 

11.Agreement to the general terms and conditions and applicable law

By registering for the B&B HOTELS CLUB program, the member unconditionally agrees to these terms and conditions of participation as well as the general terms and conditions of the participating hotels for all future bookings as a member. The above Terms and Conditions of Participation supersede all prior agreements and are governed by German law, without prejudice to any mandatory protective provisions that may apply in the consumer's country of residence. The place of performance is Hochheim.

The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), which can be accessed at https://www.ec.europa.eu/consumers/odr. B&B Hotels Germany GmbH is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.