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General Terms and Conditions of Sale

Please choose your conditions :

French conditions

Italian conditions

Spanish conditions

1. If you have not reserved a room in our hotels

For more information about a stay in our hotels in France, you can either call the hotel of your choice directly or call our reservation department at 08 92 78 29 29 (08 92 78 29 29)* (+ 33 2 98 33 75 29 when calling from outside France) * €0.35 including taxes/minute + the price of a call from a land line in France. You can also consult the hotel pages for more information on a particular hotel.

Outside the listed opening hours, our hotels also possess automatic room distributors (“ARD”) through which you can reserve a room by using a bank card with an electronic chip.

 

2. If you wish to reserve a room in our hotels

Reservations for a stay in our hotels in France can be made through the following companies:

o   B&B HOTELS, a simplified joint-stock company, registered with the commercial registry in Brest under n° RCS 378 047 500, headquartered at 271 rue du Général Paulet, 29200, Brest;

o   B&B DREAMLAND HOTEL, a simplified joint-stock company, registered with the commercial registry in Brest under n° RCS 808 416 960, headquartered at 271 rue du Général Paulet, 29200, Brest.

(Hereafter, “B&B HOTELS”)

 

2.1.  Guaranteed reservation

Your reservation is considered to be fully guaranteed once your stay has been paid for, either by providing a cheque or cash directly to the hotel, or by providing your bank card details when reserving your stay (unless the bank card details provided are incorrect.)

Providing bank card details to guarantee your reservation does not serve as payment for your entire stay, but authorises the hotel to charge your account for the amount due for the first night of your stay in case of a no-show, in the event that the reservation was not cancelled in accordance with the conditions listed in article 5 of these general terms of sale.

An email with a reservation number will be sent to the email address that you provided to the hotel for all guaranteed reservations. This reservation number allows you to arrive at the hotel any time you like.

If you arrive when the hotel reception is not open, you can, when possible, enter your reservation number into the automatic room distributor, which will give you (if necessary after your stay has been paid for) a ticket stating your room number and access code.

 

2.2.  Simple reservation

A simple reservation is made when you reserve without providing bank card details to the hotel.

In this case, the reservation number provided to you by the hotel allows you to obtain a room either outside the reception hours for the selected hotel via the ARD, or through hotel reception before 7:00 p.m. on the first day of your stay. After 7:00 pm, your room will be automatically released for resale.

 

2.3. Promotional and/or special offers (“non-refundable” reservations)

Some promotional and/or special offers are sold exclusively on the internet and never at hotel reception.

These offers, available on the website, on the B&B HOTELS mobile applications or on the websites and mobile services of B&B HOTELS’ commercial partners, include rates for which the reservation of rooms and any additional services may not be combined with any other offers, cancelled, modified or reimbursed.

Unless stated otherwise in the specific conditions of an offer, payment for the duration of the stay and any additional services must be made in advance online in order to validate this reservation.

In the event of a no-show on the expected day of arrival, and even if the hotel has been notified by any method, the total amount paid in advance for the reservation is not subject to any reimbursement.

 

2.4. Group reservations

A reservation that includes more than ten (10) rooms is considered as a group reservation and may be subject to specific conditions. For all information concerning a stay in France, you can contact the group reservations department at B&B HOTELS by sending an email to groupdesk@hotelbb.com.

 

3. Procedure for making a reservation through [hotelbb.com/fr] or the B&B HOTELS mobile applications

The procedure for making a reservation is as follows:

1. Search for one of the hotels from the B&B HOTELS group as offered on the website;

2. Select a hotel, the dates of your stay (beginning and end), the number of occupants, the type and number of rooms and the terms of sale for the associated rate, and any additional services (such as breakfast), except when the additional service is included in the rate provided;

3. Confirm the details of the reservation, the total amount due, the terms of sale for the associated rate (for the room, the rate and/or any additional services). Provide contact details for the client(s);

4. Read and accept the general terms of sale, the general terms of use for the website, the privacy statement and the terms of sale for the relevant rate (to change your selection you may return to the previous steps);

5. Provide your bank card details (only credit/debit cards are accepted; Visa Electron and Maestro cards may not be used to guarantee your reservation). Accept the general terms of sale and the terms of sale specific to the reserved rate, then confirm your reservation.

6. B&B Hotels will acknowledge receipt of your reservation by immediately sending an email detailing: the type of reservation made, any additional services reserved and any applicable tourist tax, the dates of the reservation, the price, the total amount due and the details of this amount, the terms of sale for the chosen rate (accepted by the client), information regarding customer service and the address of the hotel to which the client can send any complaints if necessary.

 

4. Procedure for online check-in (“Remote check-in”)

B&B HOTELS offers you the option to receive the access code(s) for your room(s) in advance, by using the online check-in system, also called “Remote check-in”. Online check-in lets you bypass the usual check-in procedure at the hotel reception desk during their opening hours.

A few days before the beginning of your stay, you will receive an email offering you the “online check-in” option. You can also find the “online check-in” option by logging on to the website and clicking on the corresponding button, as displayed in your reservation summary.

The “online check-in” option is only available for prepaid reservations.

If you choose the “online check-in” option and have not yet paid for your reservation, you will be asked to pay for your reservation in advance using the link in the email that was sent to you offering the “online check-in” option.

Once the “online check-in” option has been activated and the reservation has been paid for , the reservation can no longer be cancelled, reimbursed or modified online (including the rooms and/or any additional services).

The code(s) will be sent to you by email or by email and text message on the day of your arrival.

 

5. Cancellation or modification

We remind you that for accommodation services, in keeping with article L 221-28 paragraph 12 of the Consumer Code, you do not have the right of withdrawal as set out in article L 221-18 of the Consumer Code.

 

5.1. Cancelling your reservation

Simple and guaranteed reservations can be cancelled before 7:00 p.m. on the day of your arrival.

In order to cancel your simple or guaranteed reservation free of charge, you must: 

- either inform the relevant hotel directly as soon as possible;

- or contact the reservation department;

- or click on the relevant link in your reservation confirmation email.

You will receive confirmation that your reservation has been cancelled. A reimbursement for the cancelled portion of the stay will be issued by the same payment method that was used to pay for the stay.

In the case of a late cancellation (later than 7:00 p.m. on the day of your arrival), the hotel will bill you for the amount corresponding to the first night (not including the tourist tax and any additional service(s)) by keeping the payment made by cash or cheque or by charging the bank card for which details were provided during reservation, in order to cover the cancellation fees. In the event that the initial payment was made by cash or cheque, the reservation for subsequent nights will be cancelled and reimbursed by cheque or bank transfer.

 

5.2. Modifying your reservation

To extend your stay, you must contact hotel reception before 11:00 a.m. to confirm room availability. If the stay can be extended, you must immediately pay the amount due for your room so that the hotel can provide you with a new access code.

In the case of an early departure, you must notify hotel reception before 11:00 a.m. in order for the departure to be taken into account. For a simple or guaranteed reservation, a reimbursement will be issued for the part of the stay that has been cancelled, in the case of an initial payment by Visa, Mastercard or American Express, to the card that was used for payment.

For any other payment method the reimbursement for the part of the stay that has been cancelled will be issued by a cheque for the corresponding amount or by bank transfer.

If you are not in a hotel in France, you can also contact the reservation department at 08 92 78 29 29*

*0.35€ including taxes/minute + the price of a call from a land line in France (+ 33 2 98 33 75 29 when calling from outside France).

Promotional and/or special offers cannot be modified, cancelled or refunded (this applies to the cost of the stay and any additional services). For more information, refer to paragraph 2.3 Promotional and/or special offers (“non-refundable” reservations).

In this case, it will be mentioned in the specific terms and conditions of the offer.

 

6. No-shows 

In the event of a no-show, any reservation guaranteed:

- by providing your bank card information and that is not cancelled before 7:00 p.m. will result in your being automatically billed and charged for the price of the first night (not including tourist tax and any additional service(s)) as flat-rate compensation to the hotel, and the rest of your stay will be cancelled free of charge. Reservations for subsequent nights will be cancelled;

- by payment in advance for the totality of your stay at the hotel and that is not cancelled before 7:00 p.m. will result, upon your request, in the reimbursement for the totality of your stay minus the price of the first night.

In the case of a reservation guaranteed by partial payment in advance to the hotel, which is not cancelled before 7:00 p.m., payments made in advance (deposits) will not be reimbursed and will be kept as flat-rate compensation to the hotel, and the rest of your stay will be cancelled free of charge.

In the case of a “non-refundable” reservation, as discussed in article 2.3, 100% of the total price was paid during reservation, unless otherwise specified in the conditions of the offer. This amount will not be reimbursed under any circumstances (whether for the rooms and/or any additional services). In the case of a client no-show on the agreed-upon arrival date, even if the hotel was notified by any means, the reservation will be cancelled in full and the hotel reserves the right to bill the total price of the reservation to the client to cover the cancellation fees and business losses.

 

7. Rates

The rates apply to each room for the number of people and dates selected. 

The rates as confirmed to the client are expressed in euros, include all taxes and are only valid for the duration indicated on the website.

The tourist tax, charged by local authorities, varies by city. Unless otherwise stated, additional services (breakfast, parking, etc.) are not included in the rates.

Rates take into account the VAT that is applicable on the day of the reservation and any change to the applicable VAT rate, or any change to or introduction of new legal or regulatory taxes imposed by the relevant authorities will be automatically applied to the indicated rates on the day the stay is billed (the arrival date).

 

8. Payment

You will not have access to your room until it has been paid for.

Visa Electron and Maestro bank cards may not be used to guarantee a reservation, but can be used to pay at the hotel. Virtual cards may not be used to reserve or pay for your stay in B&B hotels.

Online payment is made using a credit/debit card (American Express, Visa, Visa Electron, Maestro, and/or Mastercard only) via a secure payment system. You must provide the credit/debit card number, the expiration date and the CVV (security code on the back of the card).

Any irregularities detected in the payment or payment method (even after the payment has been made in full), or any payment that is not made, incomplete or fraudulent, or any payment linked to illegal acts for which the client is responsible or which the client committed in collusion with a third party will lead to the complete cancellation of the reservation at the client’s expense, without warning and without negatively affecting any civil or criminal action that may be brought against him or her.

Once the reservation has been confirmed and online payment has been made, you will receive a detailed confirmation by email at the email address you have provided, which will serve as proof of payment for the reservation.

The confirmation is considered to represent the agreement between the parties.

Upon your arrival at the hotel, you may request an invoice detailing the total price of your stay including the tourist tax (when applicable).

The use of an invalid bank card will result in the automatic cancellation of the reservation, in accordance with the same terms and conditions as for an irregular or fraudulent payment.

When using an ARD, only bank cards with an electronic chip may be used to pay for your stay in B&B hotels. If your bank card only has a magnetic strip, in order to pay for your stay at B&B HOTELS you must arrive at the hotel during the opening hours of reception, or use a different payment method.

 

9. Complaints

Any complaints regarding the failure to fulfil or inadequate fulfilment of hotel services should be brought to the attention of the B&B HOTELS Customer Service department through the contact form available at the following address: [insert link] within eight days following your departure from the hotel.

We draw your attention to the fact that certain hotels are run by companies that are legally independent of B&B HOTELS, to which they are bound through a franchise agreement, and are therefore solely responsible for any compensation to clients.

B&B HOTELS and the hotels are insured by insurance companies that are deemed to be professionally reputable. You must notify the hotel of any problems during your stay in order to limit any potential damage.

 

10. Liability

The photographs and information on the website are not contractual.

B&B HOTELS cannot be held responsible for the non-fulfilment or inadequate fulfilment of a reservation in the case of force majeure or due to a third party, the client, a faulty internet connection or in the case where the bank of a bank card owner refuses to make a payment.

 

11. Settlement of disputes

Without prejudice to the applicable procedural rules and in accordance with article L. 152-1 of the Consumer Code, B&B HOTELS offers its clients free and effective recourse to a consumer mediation scheme by using the system of sectorial mediation, MTV - TOURISM AND TRAVEL MEDIATION.

After contacting B&B HOTELS’ customer service department to attempt to come to an amicable agreement and in the absence of a satisfactory response or in the absence of any response within sixty (60) days of a complaint, the client may contact the Tourism and Travel Mediator, whose contact details are as follows:

- Referral mailing address: MTV Médiation Tourisme et Voyage BP 80303 – 75823 PARIS CEDEX 17

- Email: info@mtv.travel

- Information: http://www.mtv.travel

The Tourism and Travel Mediator must be contacted within twelve (12) months of your first complaint.

 

12. Your stay at the hotel

Unless stated otherwise, reserved rooms can be used from 12:00 p.m. on the first day of the reservation until 12:00 p.m. on the last day of the reservation.

Animals are only accepted in B&B hotels that state in their specific services that animals are accepted, and only in strict accordance with the relevant rules. This service is subject to an additional charge. The owner of the animal will be held directly responsible for any damage or inconvenience caused by the animal to the hotel, third parties, employees or other clients of the hotel. The cost of any damage caused during the stay may be billed to the client.

In accordance with article R. 611-42 of the code of entry and residence of foreigners and right to asylum, you may be asked, when checking in at the hotel, to fill in a police form. In this case, you must present an identity document to allow the hotel to verify whether or not it must complete this form.

The client accepts and agrees to make reasonable use of the room in line with its purpose. Any behaviour that is contrary to common decency
or disruptive to public order may result in hotel management requesting the client to leave the establishment, without paying any compensation or reimbursement (if a payment has already been made).

B&B hotels provide free Wi-Fi access. Clients agree not to use the computer resources to reproduce, represent, provide or share with the public any property protected by copyright or similar rights without the authorisation of the rights holders or in violation of their rights.

 

13. Alternative accommodations and force majeure

In the event that the reserved hotel is not available, either for reasons attributable to the hotel or in case of force majeure, the hotel reserves the right to displace all or some of the hotel guests into a hotel of the equivalent category for similar services. Any extra costs due to the difference in rates between the rooms will be covered by the hotel where the client held the initial reservation.

B&B HOTELS cannot be held liable for non-fulfilment of its obligations as a result of a force majeure event. What constitutes a force majeure event or unforeseen circumstances shall be based on legal precedents from the French Courts and Tribunals.

 

14. Privacy and personal data

When a client uses the B&B Hotels website or mobile applications, in particular when making a reservation, B&B HOTELS processes personal data. All relevant information is included in the “Privacy Policy [insert link]”.

 

15. Applicable law

These general terms are governed by French law for hotels located in France subject to any mandatory protective provision.

 

16. Changes to the General Terms of Sale

These general terms of sale are valid from the date of their last update and for the entire duration during which B&B HOTELS services for reservations of a maximum of ten (10) rooms are available online. They may be modified at any time. For this reason, we invite you to consult them regularly.

 

General terms of sale updated March XX, 2019.

1. On-line booking procedure

The booking procedure is as follows:

1. Select the hotel, number of guests, type of room and room rate.

2. Select any additional services (extras), such as breakfast or late check-out, unless these services are already included in the rate mentioned in point 1.

3. Verify the details of the booking, the total amount, and the specific terms and conditions (room, rate and/or additional services). Then, enter the guest details.

4. Enter your bank card details. Read carefully and then accept the general terms of sale, the specific terms of sale of the booked rate, and finally, confirm your booking.

Should your reservation be refundable, the bank card details will be collected exclusively to secure the booking. In no event American Express and Diners cards are accepted to secure a booking. Should your reservation be non-refundable, the payment will immediately be charged on your bank account. In no event American Express and Diners cards are accepted to make the payment.

5. B&B Hotels shall acknowledge receipt of the booking by immediately sending an e-mail summarizing: the type of booking made, any additional services booked, the booking dates, the rate, the total amount and a breakdown of this amount, the terms of sale related to the selected rate (accepted by the customer), customer service information, and the address of the hotel to which the customer can send any complaints, should they have any. Absent this letter of acknowledgement, the hotel agreement cannot be deemed as finalized by B&B Hotels.

 

2. Bookings
     2.1 Refundable booking

A Refundable booking gives right to the customer to amend and cancel the booking (within the limits set out in article 3 below) and are subject to a limited penalty in the event of no show (see paragraph 4 below). Moreover, providing your credit/debit card details to pay for your booking as per paragraph 1.4 above does not imply you will be immediately charged for the nights you have booked: details are required exclusively as guarantee.

 

2.2 Non-refundable booking

Non-refundable bookings mean special and discounted offers, which are only available on the official [•] website or through B&B Hotels’ commercial partners. Such offers cannot be combined with other discounts and cannot be cancelled, refunded or changed, as per paragraphs 3 and 4 below. 100% of the total amount of the booking (including rooms and any additional services) will be charged at the time it is made, unless expressly stated in the terms of the offer, and this amount (including rooms and any additional services) shall not be refunded under any circumstances.

 

2.3 Group bookings

A booking of more than four (4) rooms will be classed as a group booking, and may be subject to special terms and conditions and/or supplements (including pre-payments, penalties and joint liability), to be specifically agreed with B&B Hotels and its partners in writing.

 

2.4 Children

Special terms and conditions apply depending on the hotel of your stay. Please directly contact the hotel for further information.

 

2.5 Pets

Special terms and conditions apply depending on the hotel of your stay. Please directly contact the hotel for further information.

 

3. Cancelling or changing your booking
     3.1 Cancelling your stay

Non-refundable” bookings may not be changed or cancelled by the customer and under no circumstances may the amount (including rooms and any additional services) entirely paid upon booking be reimbursed.

Refundable” bookings may be cancelled free of charge until 18:00 on the day before the scheduled date of arrival. To cancel a booking, you must expressly inform the hotel of your intention to cancel by contacting them directly by telephone and/or e-mail. You will receive confirmation of the cancellation immediately. In the event of subsequent cancellation, the hotel will charge the amount corresponding to the first night by debiting the credit/debit card provided as security, to cover cancellation costs pursuant to article 1382 of the Italian Civil Code. The remaining nights will be cancelled.

 

3.2 Extending your stay

Contact the hotel reception before 12:00 to find out about availability. If there are rooms available, these must be paid for immediately and extended access to them will be given.

 

3.3 Cutting short your stay

In case of “refundable” bookings, you must notify the hotel before 18:00 on the previous day that you are cutting short your stay. A refund will be made for the proportional part of the cancelled stay (using the same method as the one used to make the payment).

No refund will be given for “non-refundable” bookings or for discounted bookings or special offers (these are not refundable per se).

 

4. No-show

In case of “refundable” bookings, in the event of no show by the customer within [midnight] of the expected date of arrival, the hotel's obligation to honor the booking will immediately terminate.

A no-show will lead to the immediate charge of the amount corresponding to the first night by debiting the credit/debit card provided as security, to cover cancellation costs pursuant to article 1382 of the Italian Civil Code. The remaining nights will be cancelled.

In case of “non-refundable” bookings, in the event of no show by the customer within [midnight] of the expected date of arrival, the hotel's obligation to honor the booking will immediately terminate. No further amounts will be charged in addition to 100% of the total amount of the booking already paid by the customer upon reservation.

 

5. Price - Taxation

Prices are indicated before and during the room booking process. The prices shown are per room, for the number of people, type of room, dates and the selected hotel.

The prices confirmed to the customer include all taxes (except the tourist tax) and are only valid for the period stated on the website. Unless stated otherwise, any additional services (breakfast, parking, etc.) are not included in the price.

The tourist tax is never included in the booking (either in “refundable” or “non-refundable” bookings) and must be paid directly to the hotel on the day of arrival. The tourist tax can vary according to the Italian national or regional legislation applicable in each case.

The prices shown include the VAT in force on the date of booking. Any changes in the VAT rate will be automatically passed on and added to the price shown when the stay is invoiced (date of arrival).

Any modification or introduction of a new law or regulation imposed by the competent authorities will automatically be passed on and added to the price shown when the stay is invoiced (date of arrival).

 

6. Payment

Online payment is made by credit/debit card (only Visa, Visa Electron, Maestro and/or Mastercard) via a secure payment system. Payments by American Express or Diners cards will not be accepted (either as security or on arrival). Customers will be asked for their credit/debit card number, the expiry date and the CVV (numbers on the back of the card). The person staying at the hotel must be the cardholder.

Any irregularity detected in the payment or form of payment (even after full payment has been made), payment not being made, incomplete or fraudulent payment, or proof of illegal activity related to payment which can be attributed to the customer, or the customer in collusion with a third party, shall lead to the complete cancellation of the booking at the customer’s expense, without the need for prior notice, and without prejudice to any civil or criminal proceedings that may be brought against the customer.

In the event your booking procedure requires immediate payment (non-refundable booking), you will be sent after the payment a detailed confirmation e-mail, serving as proof of payment of the booking, to the e-mail address you have provided. This proof of payment shall be presented directly during check-in. In the case of non-refundable bookings, the signature of the holder of the card used to pay for the booking will be requested.

When you arrive at the hotel, you can request a detailed invoice for the full amount of your stay, including the tourist tax (if applicable).

An invalid credit card will automatically mean the cancellation of the booking in the same terms as those provided for irregular or fraudulent payment.

According to Article 49 of Italian Legislative Decree 231/2007 (Antimony laundering law), any payment equal or higher than Euro 3.000 cannot be made in cash either if made by individuals or legal entities. The prohibition applies also in the event that one or more payments under the above-mentioned threshold are executed in order to bypass the applicable laws.

 

7. Complaints

Any suggestions, complaints or disagreements about the services provided in any of our hotels should be addressed directly to the hotel you are staying in or to the following e-mail address: customerservice-italia@hotelbb.com within 30 calendar days from the last day of your stay in the hotel.

 

8. Liability

Photographs and information that appear on this website are non-binding.

B&B Hotels cannot be held liable for the non-performance or poor performance of the booking due to force majeure, third parties or the customer himself as well as the failure of the internet network or due to payment refusal by the cardholder’s bank.

 

9. Stay at hotel

Unless expressly stated otherwise, the room will be available starting from 14:00 on the first day (check-in) of the booking to 12:00 on the last day of the booking (check-out).

Pets shall only be accepted in B&B Hotels which indicate in their specific services that animals are allowed, providing they adhere strictly to the rules contained therein. This service shall be subject to an extra charge. The owner of the animal shall be directly responsible for any damage or inconvenience caused, either in the hotel or to third parties, employees or guests of the hotel. Should the pet disturb other guests staying at the hotel, the hotel shall also reserve the right to immediately terminate the stay of the customer, who shall lose the right to make any claim or receive compensation. In addition, the cost of any damages caused during the stay shall be immediately charged to the customer.

According to article 109 of TULPS (Italian Code on public security), within 24 hours from the arrival of a client, the hotel shall notify to the competent security authorities the identity of the client. To this end, at your arrival an in any case within the next 24 hours, the hotel will ask you copy of your identity document. Should you not cooperate with the hotel, you will be requested to leave.

The customer agrees and undertakes to use the room in a reasonable manner in line with its purpose. Any behavior contrary to moral standards and to the public order will lead to the hotel management to ask the customer to leave the hotel without any compensation or reimbursement (should payment have already been made), without prejudice for B&B Hotels to claim for further damages.

B&B Hotels provide free Wi-Fi access.

The customer agrees not to use their electronic devices to reproduce, represent, make available or disclose to the public any property protected by copyright or by a similar right, without the authorization of the holders of these rights, or in breach of their rights.

 

10. Overbooking and evacuation in case of force majeure

The hotel reserves the right to totally or partially relocate customers in an equivalent category hotel, depending on availability, solely and exclusively if the booked accommodation is not available (“overbooking”) for reasons attributable to the hotel. Any extra costs (either in terms of accommodation and/or transport), between the two hotels shall be borne by the hotel originally booked by the customer.

B&B Hotels shall not be liable for any breach of its obligations as a result of an event of force majeure. Events of force majeure or acts of God are deemed to be those usually recognized by the jurisprudence of Italian courts. In this case, the hotel reserves the right to relocate all or part of the guests to an equivalent category hotel, according to availability.

 

11. Privacy

Consult the legal notice on the [•] website.

 

12. Applicable law

The terms and conditions contained herein are governed by Italian law for hotels located in Italy.

 

13. Amendments to the General Terms of Sale

B&B Hotels reserves the right to amend, partially or totally, these General Terms of Sale, without prior notice.

 

14. Legal information

B&B Hotels Italia S.p.A. (“B&B Hotels”) is company with registered office in Milan, Via Domenichino no. 19, corporate capital of Euro 500.000,00 fully paid in, tax code and number of enrollment with the Companies’ Register of Milan 06291950969, which is part of B&B Hotels Group and subject to the management and coordination activity of FINANCIERE B&B Hotels, a company duly established and existing under the law of France, having its registered office in 271, rue du Général Paulet, Brest, France, entered into the Commercial Register of Brest under number 448 178 533.

 

15. Invoicing information

The booking made through B&B Hotels will be invoiced by the company operating the hotel (i.e. a commercial partner of B&B Hotels) as indicated in the confirmation letter, being such company in charge of both providing the services you have purchased under this booking as well as collecting the corresponding hotel fees.

1. If you have not booked a room in our hotels

For further information about staying in our hotels in Spain and/or Portugal, call our central booking office on +34 902 02 31 20 or send us an e-mail: "esp-info@hotelbb.com". Alternatively, you can contact our hotel receptions directly, 24 hours a day, seven days a week.

For individual contact details, go to the web page of each hotel. Check out the general terms of sale of other B&B hotels around the world by visiting our website www.hotel-bb.com.

 

2. If you would like to book a room in our hotels
     2.1. Guaranteed booking

Your booking will be fully guaranteed as soon as your stay is paid for, either directly in cash at the hotel, or when you provide your credit/debit card details to secure payment (unless the card details are not valid).

Providing your credit/debit card details to pay for your booking does not imply you will be charged for the nights you have booked, but it does authorise the hotel to charge you for the first night’s stay in the event of a no-show, if the booking has not already been cancelled (in the case of bookings with free cancellation).

An e-mail with a booking number will be sent to the e-mail address you have given the hotel for all guaranteed bookings.

 

2.2 Discounted bookings and/or special offers

These offers, which are only available on the official www.hotel-bb.com website or through B&B Hotels commercial partners, cannot be combined with other discounts, and cannot be cancelled, refunded, or changed (including rooms and any additional services).

As these are "non-refundable" bookings, 100% of the total amount of the booking will be charged at the time it is made, unless expressly stated in the terms of the offer, and this amount shall not be refunded under any circumstances (including rooms and any additional services).

In the event of a no-show by the customer on the scheduled date of arrival, and even if the hotel is notified by any means, the bookings hall be cancelled in full, and the hotel shall reserve the right to charge the total amount of the booking to cover cancellation costs and damages.

In this case, the establishment's obligation to honour the booking will terminate when the room is not occupied within the agreed timeframe, unless the customer confirms their definite arrival within this timeframe.

 

2.3 Group bookings

A booking of more than four (4) rooms will be classed as a group booking, and may be subject to special terms and conditions and/or supplements.

 

3. Booking procedure via www.hotel-bb.com

The booking procedure is as follows:

1. Select the hotel, number of guests, type of room and room rate.

2. Select any additional services (extras), such as breakfast or late check-out, unless these services are already included in the rate mentioned in point 1.

3. Verify the details of the booking, the total amount, and the specific terms and conditions (room, rate and/or additional services). Then, enter the guest details.

4. Enter your bank card details (only credit/debit cards are accepted; the person staying at the hotel must be the cardholder; American Express is not accepted to secure a booking). Read carefully and then accept the general terms of sale, the specific terms of sale of the booked rate, and finally, confirm your booking.

5. B&B Hotels shall acknowledge receipt of the booking by immediately sending an e-mail summarising: the type of booking made, any additional services booked, the booking dates, the rate, the total amount and a breakdown of this amount, the terms of sale related to the selected rate (accepted by the customer), Customer Service information, and the address of the hotel to which the customer can send any complaints, should they have any.

 

4. Cancelling or changing your booking

You are hereby reminded that for accommodation services, in accordance with the provisions of Article 103 of Spanish Act 3/2014, of 27 March, amending the recast text of the Spanish General Act for the Protection of Consumers and Users, the supply of services or goods made to the consumer’s specifications or clearly personalised or which, by their very nature, cannot be returned or are liable to deteriorate or expire rapidly, or the supply of accommodation services for purposes other than that of housing, if the contracts stipulate a specific date or timeframe, are exempt from withdrawal.

“Refundable” bookings may be cancelled free of charge up until 18.00 on the day before the scheduled date of arrival. To cancel a booking, you must expressly inform the hotel of your intention to cancel by contacting them directly by telephone and/or e-mail. You will receive confirmation of the cancellation immediately. In the event of subsequent cancellation, the hotel will charge the amount corresponding to the first night by debiting the credit/debit card provided as security, to cover cancellation costs. The remaining nights will be cancelled.

“Non-refundable” bookings may not be changed or cancelled, and under no circumstances may the amount paid be reimbursed (including rooms and any additional services) (for further information, see section 2.2 Discounted bookings and/or special offers, “non-refundable” bookings).

Extending your stay. Contact the hotel reception before 12:00 to find out about availability. If there are rooms available, these must be paid for immediately and extended access to them will be given. Cutting short your stay.

  • In the case of “refundable” bookings, you must notify the hotel before 18.00 on the previous day that you are cutting short your stay. A refund will be made for the proportional part of the cancelled stay (using the same method as the one used to make the payment).
  • No refund will be given for “non-refundable” bookings or for discounted bookings or special offers (these are not refundable per se).

 

5. No-show

  • In the case of “refundable” bookings, a no-show will lead to the immediate charge of the amount corresponding to the first night by debiting the credit/debit card provided as security, to cover cancellation costs. The remaining nights will be cancelled.
  • In the case of “non-refundable” bookings, 100% of the total amount of the booking will be charged at the time it is made, unless expressly stated in the terms of the offer, and this amount shall not be refunded under any circumstances (including rooms and any additional services).

In the event of a no-show by the customer on the scheduled date of arrival, and even if the hotel is notified by any means, the booking shall be cancelled in full, and the hotel shall reserve the right to charge the total amount of the booking to cover cancellation costs and damages.

 

6. Price

Prices are indicated before and during the room booking process. The prices shown are per room, for the number of people, type of room, dates and the selected hotel.

The prices confirmed to the customer include all taxes (except the tourist tax) and are only valid for the period stated on the website. Unless stated otherwise, any additional services (breakfast, parking, etc.) are not included in the price.

The tourist tax is never included in the booking (either in “refundable” or “non-refundable” bookings) and must be paid directly to the hotel on the day of arrival. The tourist tax can vary, according to the city and/or country, with the hotel’s procedures being subject to the Spanish national or regional legislation applicable in each case (in Spain, the tax is currently only in force in the Balearic Islands and Catalonia).

The prices shown include the VAT in force on the date of booking. Any changes in the VAT rate will be automatically passed on and added to the price shown when the stay is invoiced (date of arrival).

Any modification or introduction of a new law or regulation imposed by the competent authorities will automatically be passed on and added to the price shown when the stay is invoiced (date of arrival).

 

7. Payment

Online payment is made by credit/debit card (only Visa, Visa Electron, Maestro and/or Mastercard) via a secure payment system. Customers will be asked for their credit/debit card number, the expiry date and the CVV (numbers on the back of the card). The person staying at the hotel must be the cardholder.

Any irregularity detected in the payment or form of payment (even after full payment has been made), payment not being made, incomplete or fraudulent payment, or proof of illegal activity related to payment which can be attributed to the customer, or the customer in collusion with a third party, shall lead to the complete cancellation of the booking at the customer’s expense, without the need for prior notice, and without prejudice to any civil or criminal proceedings that may be brought against them.

Once your booking has been confirmed, and online payment has been made, you will be sent a detailed confirmation e-mail, serving as proof of payment of the booking, to the e-mail address you have provided. This proof of payment shall be presented directly during check-in. In the case of “non-refundable” bookings, the signature of the holder of the card used to pay for the booking will be requested.

The confirmation constitutes the agreement between the parties.

When you arrive at the hotel, you can request a detailed invoice for the full amount of your stay, including the tourist tax (if applicable).

Payments by American Express or Diners cards will not be accepted (either as security or on arrival).

An invalid credit card will automatically mean the cancellation of the booking in the same terms as those provided for irregular or fraudulent payment.

In accordance with Article 7 of Spanish Act 7/2012, of 29 October, on the amendment of tax and budgetary regulations and on the adaptation of financial regulations to intensify actions to prevent and combat fraud: transactions that are equal to or greater than €2,500 or their equivalent in foreign currency in which any of the parties involved are acting in a business or professional capacity, may not be paid in cash.

However, the aforementioned amount shall be €15,000 or its equivalent in foreign currency when the payer is a natural person who can prove that he does not have his tax domicile in Spain and is not acting in a business or professional capacity.

For the purposes of calculating the amounts referred to in the preceding paragraph, the amounts of all the transactions or payments into which the supply of goods or services may have been split shall be added together.

Cash is defined as the means of payment defined in Article 34.2 of Spanish Act 10/2010, of 28 April, on the prevention of money laundering and terrorist financing.

 

8. Complaints

Any suggestions, complaints or disagreements about the services provided in any of our hotels should be addressed directly to the hotel you are staying in or to the following e-mail address: esp-reclamaciones@hotelbb.com

 

9. Responsibility 

The photographs and information that appear on this website are non-binding.

B&B cannot be held responsible for the non-performance or poor performance of the booking due to force majeure, due to a third party, due to the customer, due to the failure of the internet network or due to payment refusal by the cardholder’s bank.

 

10. Stay at hotel

Unless expressly stated otherwise, the use of the booked room shall be from 14:00 on the first day of the booking to 12:00 on the last day of the booking.

Pets shall only be accepted in B&B Hotels which indicate in theirspecific services that animals are allowed, providing they adhere strictly to the rules contained therein. This service shall be subject to an extra charge. The owner of the animal shall be directly responsible for any damage or inconvenience caused, either in the hotel or to third parties, employees or guests of the hotel. Should the pet disturb other guests staying at the hotel, the hotel shall also reserve the right to immediately terminate the stay of the customer, who shall lose the right to make any claim or receive compensation. In addition, the cost of any damages caused during the stay shall be immediately charged to the customer.

According to the applicable regulations, the hotel may ask guests to complete a police record format check-in. To this end, guests will be asked to show an identity document in order to verify whether or not they must complete the form.

The customer agrees and undertakes to use the room in a reasonable manner in line with its purpose. Any behaviour contrary to moral standards and to the public order will lead to the hotel management to askthe customer to leave the establishment without any compensation or reimbursement(should payment have already been made).

B&B hotels provide free Wi-Fi access. The customer agrees not to use theirelectronic devices to reproduce, represent, make available or disclose to the public any property protected by copyright or by a similar right, without the authorisation of the holders of these rights,or in breach of their rights.

 

11. Overbooking and evacuation in case of force majeure

The hotel reserves the right to totally or partially relocate customers in an equivalent category hotel, depending on availability, solely and exclusively if the booked accommodation is not available (“overbooking”) for reasons attributable to the hotel. Any extra costs (either in terms of accommodation and/or transport), between the two hotels shall be borne by the hotel originally booked by the customer.

B&B Hotels shall not be liable for any breach of its obligations as a result of an event of force majeure. Events of force majeure or acts of God are deemed to be those usually recognised by the jurisprudence of Spanish courts. In this case, the hotel reserves the right to relocate all or part of the guests to an equivalent category hotel, according to availability.

 

12. Privacy

Consult the legal notice on the www.hotel-bb.com website.

 

13. Applicable law

The terms and conditions contained herein are governed by Spanish law for hotels located in Spain. In the case of any dispute in the implementation of the established regulations which may be considered contradictory to any applicable state or regional regulations, B&B undertakes to apply the legislation currently in force.

 

14. Amendments to the General Terms of Sale

B&B HOTELS reserves the right to amend, partially or totally, these General Terms of Sale, without prior notice.

 

15. Legal information

For the purposes of what is set out in Article 10.1 of Spanish Act 34/2002, of 11 July, on Information Society Services and Electronic Commerce, it is hereby stated that the service provider is the company operating the B&B hotel corresponding to the reservation (please refer to the attached list), being a subsidiary of the B&B HOTELS group and in particular a direct or indirect of subsidiary of FINANCIERE B&B HOTELS a company duly established and existing under the law of France, having its registered office in 271, rue du Général Paulet, Brest, France, entered into the Commercial Register of Brest under number 448 178 533.

 

16. Invoicing information

The booking made through B&B Hotels will be invoiced by the company operating the B&B hotel corresponding to the reservation (please refer to the attached list) as the company in charge of both providing the services you have purchased under this booking as well as collecting the corresponding sums due.