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Frequently asked questions: Germany

See below for the most frequently asked questions.

Before my stay

  • What do I have to consider if I arrive after 7pm?

  • Can a minor reserve a hotel room?

  • How can I get an invoice for my stay?

  • Where can I find an overview of B&B Hotels in Germany?

  • What are the general terms and conditions of this website?

  • Where can I find the contact details of a B&B Hotel?

  • Are special rates offered for companies or groups?

  • Which requests do I address to the B&B Hotels via the contact form?

  • What services can I add to make my stay perfect?

  • What types of rooms are available and what is the equipment?

  • Will my card be charged automatically when I enter my card details or can I also pay when I check in at the hotel?

  • Are four adults allowed in a family room for four people?

  • I did not receive a confirmation e-mail after completing the booking process. How can I check if my booking was successful?

  • Can I have an extra bed put in a room?

  • How does the Online Check-In work?

  • Are barrier-free rooms available?

  • Welche Anfragen richte ich an die B&B Hotels über das Kontaktformular?

  • What is the difference between a simple reservation and a guaranteed reservation?

  • What are the opening, breakfast and check-in times?

  • What are the conditions for rebooking and cancellation?

  • Can I bring my pet with me?

  • What cancellation conditions apply to trade fair, event and early booking rates?

  • Are there parking spaces available and what are the parking costs?

  • What are the costs for cancellations and no-shows?

  • Which TV channels can I receive in my hotel room?

  • How can I make a reservation during a trade fair or event without a credit card?

  • What do I do if I arrive outside reception hours?

  • What are the payment options at the hotel?

During my stay

  • How do I get access to the reserved room?

  • How does the check-in machine work?

  • How does the WLAN access work?

  • Which TV channels can I receive in my hotel room?

  • Can I have breakfast in a B&B Hotel without staying overnight?

  • What does the B&B breakfast buffet cost?

  • What catering facilities are available at the hotel?

  • Can I book the B&B breakfast buffet afterwards?

  • When do I have to check out latest?

  • At what time does breakfast take place?

  • How does WLAN access work?

After my stay

  • How can I give my opinion about online?

  • I can't remember the password of my B&B Hotels account. What can I do?

  • My e-mail or postal address has changed. What do I have to do?

  • How can I find my previous bookings?


  • How can I check my overnight stay status?

  • How long does it take after a stay for my B&B CLUB points to be credited to my account?

  • How can I resign?

Contact us

Can't find the answers in our FAQ? Use our contact form.