Discover the Online Check-In for your B&B HOTELS accommodation

Getting to your room in record time is easy!

With B&B HOTELS’ free online check-in, you can get to your room quickly and conveniently upon arrival. You’ll receive your room number and access code via email on the day of your arrival and—if you request it—also via text message.

This way, after a long day, you can go straight to your room without having to check in at the front desk.

Here’s how the Online Check-In works

1. Receive an invitation: You’ll receive an invitation to check in online via email 48 hours before your scheduled arrival date.
2. Open the link: Click on the link in the email. You’ll also find it in the email with your booking confirmation and in your account.

3. Pay for your booking: Even if you’ve already provided your credit card number as a guarantee during the online booking process, you’ll need to enter your card number, expiration date, and security code for online check-in. You’ll then confirm the transaction using 3D Secure, the secure payment method.

   Your credit card will not be charged until the online check-in has been processed—on the day of your arrival between 2:00 p.m. and 6:00 p.m.

4. Receive your room number and access code: Between 2:00 p.m. and 6:00 p.m., you’ll receive an email with your room number and access code. If you requested a text message, you’ll also receive this information via text.
5. Go straight to your room: Check into your room by 6:00 p.m. using your access code.

If you haven't received an access code by 6:00 p.m., you can check in at the hotel front desk or at the self-check-in kiosk.

For more information about online check-in, see our FAQs.

How to Use the Online Check-In

You can select online check-in when you make your reservation on the B&B HOTELS website or in the mobile app.

Important Information About Online Check-In

We would like to kindly remind you that guests or traveling companions who are not German citizens are required to register in accordance with §29 BMG (Federal Registration Act). To comply with legal requirements, we ask that you have a valid identification document (e.g., passport or national
ID card) ready at check-in and sign a registration form by hand. For this reason, online check-in is unfortunately not available for guests who are not German citizens or for guests traveling with companions who are not German citizens.

Canceling Your Reservation

If you wish to cancel before 7:00 p.m., the standard terms and conditions apply (except for non-cancelable, non-refundable reservations). Cancellation after 7:00 p.m. is no longer possible for the first night. The remainder of the stay remains cancellable and refundable, depending on the customer’s booking terms.

FAQs About Online Check-In

What is the Online Check-in at B&B HOTELS?

Online check-in is a free service offered by B&B HOTELS. It allows you to receive your room number and access code via email—and optionally via text message—on the day of your arrival.

When will I receive the invitation to check in online?

You’ll receive the invitation via email 48 hours before your scheduled arrival date.

When will I receive my room number and access code?

You’ll receive your room number and access code via email on the day of your arrival between 2:00 p.m. and 6:00 p.m. If you’ve requested a text message, you’ll also receive this information via text.

What should I do if I don’t receive an access code?

If you haven’t received an access code by 6:00 PM, you can check into your room at the hotel front desk or at the self-check-in kiosk.

Is online check-in available to all guests?

No. Unfortunately, online check-in is not available for guests or traveling companions who are not German citizens due to the registration requirement under Section 29 of the German Civil Registration Act (BMG). In this case, you must present a valid ID document at check-in and sign a registration form by hand.

Where can I select online check-in?

You can select online check-in when booking on the B&B HOTELS website or in the mobile app.

When will my credit card be charged?

Your credit card will not be charged until the online check-in has been generated—on the day of your arrival between 2:00 p.m. and 6:00 p.m.

Can I cancel my reservation after online check-in?

Cancellation is possible before 7:00 p.m. in accordance with the standard booking terms and conditions. After 7:00 p.m., the first night can no longer be canceled. For non-cancelable or non-refundable reservations, the respective booking terms and conditions apply.