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Our e-concierge service

Accessible from your mobile phone

Local and personalized information for each of our hotels in Belgium!

Innovate and digitize to always better accompany you. One of B&B HOTELS goal is to always take care of our guests. 

Assist you before, during and after your stay and offer you the best web experiences: it is now possible with our e-concierge service.

With the e-concierge, it's in the bag!

At B&B HOTELS, to avoid the “small inconveniences” that spoil your day, we offer you this new service so that everything goes as well as possible: information about our establishments to organize your stay, tips for a hassle-free arrival or even guides to learn all about local events and news.


The advantages of our e-concierge service?

Accessible 24 hours a day via our Wi-Fi portal, this service gives you the means to find all the useful information you need to make your stay easier: our reception opening hours, those of the breakfast service or the services and facilities available in the hotel in which you are staying.

You will find practical information to help you organise your stay: itineraries, shops, useful addresses and work in the vicinity, or a reminder of the health regulations in force.

Not forgetting a selection of restaurants and other catering solutions, so you won't have to ask yourself (too many) questions before coming to one of our B&B HOTELS.


How can you access this connected service and our personalised advice? 

Quite simply via the e-mail received the day before your arrival, but also via the hotels' Wi-Fi connection.
This e-concierge service is available in many languages (French, Dutch, English, German, Spanish, Italian, Chinese, Russian, Japanese and Portuguese) and also allows you, if necessary, to report any problem relating to your reservation by adding all the details or even a photo. This is an innovation that will change your life!

Whether your stay is personal - with or without children - or professional - for training, an interview or a simple meeting - discover our new e-concierge service when you make your next reservation at B&B HOTELS!