Help and contact

This can vary from one hotel to another for reasons of safety.

So please contact the hotel at which you want to book directly during reception opening hours. See the list of hotels here.

All our hotels have parking solutions for you to park your vehicle.

However, this may vary from hotel to hotel: covered car park, basement car park, paying car park...

All the information is given on the description page for each hotel.

Select the hotel you want on the hotel-bb.com website:

- From the 'Our hotels' menu, by doing a search by city then clicking on the hotel you want.

Or

- From our search bar, you can enter the name of the hotel you want directly, as well as the dates of your stay. When you have run the search, all you have to do is click on 'More information about this hotel' to access its complete record.

Once you are on the page of the selected hotel, go to the services section.

If you want more information about the parking available, please call the relevant hotel directly during reception opening hours.

If you have booked online on hotel-bb.com or mobile applications, you will automatically receive a confirmation to the email address you entered at the time of booking.

If you booked by phone, in order to get a confirmation of your reservation, we invite you to call directly the hotel where you booked.

You can find the numbers of our hotels here.

You will find all our general terms of sale here.

Our rooms are rented from midday to midday.

If you opted for a booking guaranteed by bank card you can access your room at any time after midday on the day you arrive.

Outside of the hotel reception's opening hours, the interactive terminal at the hotel entrance will give you your room number and access code. Please remember to have your booking number and bank card ready for payment.

If you opted for a booking without bank guaranty, your room is booked up to 7pm. The room may be sold to another guest if we have not heard from you before this time.

We gladly welcome your pet.

It must be kept on its leash and can accompany you in your room for a supplement of €4 per night*.

Naturally, it will not be allowed into the breakfast room for the well-being of all the guests.

*€9 per night at the B&B Hotel Saint-Jean-de-Luz

Of course! You can pay for your stay using holiday vouchers when you arrive at the hotel during reception opening hours.

Important: you cannot pay using holiday vouchers when booking a promotional offer, which requires online payment.

At B&B Hotels in France, the self-service breakfast buffet is served from 6.30am to 10am during the week and from 7.30am to 10.30am on weekends and public holidays. Some of our hotels offer longer times – feel free to ask at reception for this information.

You can find the list of telephone numbers for all our hotels by clicking here.

We cannot supply a copy of your invoice directly on line.

During reception opening hours, please contact the hotel at which you booked to obtain a copy of the invoice.

Find the list of our hotels here

To personalize and complete your stay at B&B Hotels Portugal you have the possibility to include: babycot, extra beds, breakfast, parking, late check out and Tesla chargers (not available in all hotels). For any special request do not hesitate to contact the hotel. All these extras are subject to availability and must be confirmed by the chosen hotel

If you already have an account on our website, you must log in to your account by clicking on "My Account" and you will be able to check all your reservations, then you can access each one and modify or cancel those reservations whose conditions allow it to do so. If you do not have an account yet on our website, you can create a free account easily.

The procedure to follow in order to book in our hotels through www.hotel-bb.com is simple:

• Search your hotel, then select the guests, the room type, the rate and the additional services.
• Provide a credit / debit card to guarantee your reservation and finalize your reservation (American Express and Diners Club cards are not accepted).
• At the end of your reservation you will receive a confirmation by email, if you do not receive it, you can contact us at our email esp-info@hotelbb.com or call us by phone +34 902 02 31 20

The payment of refundable rate reservations can be made directly at check-in by cash or credit / debit card. For the non refundable rate the amount of the reservation will be charged directly and immediately on the guarantee card provided.

You can find a list with all the addresses and contact numbers of our hotels if you click on the following link >> WEB LINK

All B&B Hotels España y Portugal offer free hot drinks service 24/7, high speed WiFi network and 24 hours personalised customer service at our reception.

If you already have an account on our website, you must log in to your account by clicking on "My Account" and you will be able to check all your reservations, then you can access each one and modify or cancel those reservations whose conditions allow it to do so. If you do not have an account yet on our website, you can create a free account easily.

The payment of refundable rate reservations can be made directly at check-in by cash or credit / debit card. For the non refundable rate the amount of the reservation will be charged directly and immediately on the guarantee card provided.

To personalize and complete your stay at B&B Hotels España y Portugal you have the possibility to include: babycot, extra beds, breakfast, parking, late check out and Tesla chargers (not available in all hotels). For any special request do not hesitate to contact the hotel. All these extras are subject to availability and must be confirmed by the chosen hotel

You can find a list with all the addresses and contact numbers of our hotels if you click on the following link >> WEB LINK

In general, the check-in at our hotels is made from 14:00 hrs. on the day of arrival and the check-out can be done until 12:00 hrs. on the day of departure. If you need it, you can leave your luggage in our lockers for free. In case you want to extend your check out you can also hire the late check out service (please ask for prices and conditions)

All B&B Hotels Portugal offer free hot drinks service 24/7, high speed WiFi network and 24 hours personalised customer service at our reception.

At B&B Hotels España y Portugal, we adapt to your needs and offer you special rates for your company or groups, with special conditions. For more information, please send an email to: esp-info@hotelbb.com.

The procedure to follow in order to book in our hotels through www.hotel-bb.com is simple:

• Search your hotel, then select the guests, the room type, the rate and the additional services.
• Provide a credit / debit card to guarantee your reservation and finalize your reservation (American Express and Diners Club cards are not accepted).
• At the end of your reservation you will receive a confirmation by email, if you do not receive it, you can contact us at our email esp-info@hotelbb.com or call us by phone +34 902 02 31 20

We can offer you the invoice for your stay once you check in to our hotel, we can also send the same by email at any time.

At B&B Hotels Portugal, we adapt to your needs and offer you special rates for your company or groups, with special conditions. For more information, please send an email to: esp-info@hotelbb.com.

You can find our general conditions by clicking on this link: General Terms and Conditions of Sale

You can find our general conditions by clicking on this link: General Terms and Conditions of Sale

We can offer you the invoice for your stay once you check in to our hotel, we can also send the same by email at any time.

In general, the check-in at our hotels is made from 14:00 hrs. on the day of arrival and the check-out can be done until 12:00 hrs. on the day of departure. If you need it, you can leave your luggage in our lockers for free. In case you want to extend your check out you can also hire the late check out service (please ask for prices and conditions)