Help and contact

This can vary from one hotel to another for reasons of safety.

So please contact the hotel at which you want to book directly during reception opening hours. See the list of hotels here.

The telephone numbers of our hotels can be found in the hotel amenities and services tab for each individual hotel: choose your hotel and then click on “for more information about this hotel”. 

All our hotels have parking solutions for you to park your vehicle.

However, this may vary from hotel to hotel: covered car park, basement car park, paying car park...

All the information is given on the description page for each hotel.

Select the hotel you want on the hotel-bb.com website:

- From the 'Our hotels' menu, by doing a search by city then clicking on the hotel you want.

Or

- From our search bar, you can enter the name of the hotel you want directly, as well as the dates of your stay. When you have run the search, all you have to do is click on 'More information about this hotel' to access its complete record.

Once you are on the page of the selected hotel, go to the services section.

If you want more information about the parking available, please call the relevant hotel directly during reception opening hours.

Get in touch with our Groups service via email by writing to gruppi@hotelbb.com for all bookings involving 10 or more rooms.

Our hotels offer you many advantages, such as an all-you-can-eat breakfast, free, unlimited Wi-Fi and secure parking. Not to mention, our hotels can also save you lots of precious time, since they are always located close to main roads!

If you have booked online on hotel-bb.com or mobile applications, you will automatically receive a confirmation to the email address you entered at the time of booking.

If you booked by phone, in order to get a confirmation of your reservation, we invite you to call directly the hotel where you booked.

You can find the numbers of our hotels here.

You will find all our general terms of sale here.

If you booked online on hotelbb.com, you will automatically receive a confirmation email sent directly in the email address you used to complete your booking. If you booked by telephone, for confirmation, please contact the hotel where you booked your stay by phone.

A buffet breakfast is available from 7.00 a.m. to 10.00 a.m. every day of the week and you can add it directly to your stay during the online booking process.

For more information regarding foreign hotels, please check the hotel amenities and services tab for specific details.

For example, in hotels in France, breakfast is available from 6.30 a.m. to 10.00 a.m. during the week and from 7.30 a.m. to 10.30 a.m. during the weekend.

Our rooms are rented from 2pm to midday.

If you opted for a booking guaranteed by bank card you can access your room at any time after 2pm on the day you arrive.

Outside of the hotel reception's opening hours, the interactive terminal at the hotel entrance will give you your room number and access code. Please remember to have your booking number and bank card ready for payment.

If you opted for a booking without bank guaranty, your room is booked up to 7pm. The room may be sold to another guest if we have not heard from you before this time.

We gladly welcome your pet.

It must be kept on its leash and can accompany you in your room for a supplement of €6 per night*.

Naturally, it will not be allowed into the breakfast room for the well-being of all the guests.

*€9 per night at the B&B HOTEL Saint-Jean-de-Luz

Of course! You can pay for your stay using holidays vouchers or ANCV Connect in some of our hotels* when you arrive at the hotel during reception opening hours.

Important: you cannot pay using holiday vouchers when booking a promotional offer, which requires online payment.

*We invite you to contact the hotel before your arrival to check whether it accepts ANCV Connect.

Of course, we gladly accept your pets at our hotels and, in Italy, all our hotels are pet friendly.

There is a supplement of €5/night for each animal. 

Even in other countries, both in France and Spain, many of our hotels are pet friendly (again, with a supplement). Look for specific details directly on the information page of your selected hotel.



In order to ensure a pleasant stay for everyone, your pet will not be allowed to enter the breakfast room

At B&B HOTELS in France, the self-service breakfast buffet is served from 6.30am to 10am during the week and from 7.30am to 10.30am on weekends and public holidays. Some of our hotels offer longer times – feel free to ask at reception for this information.

Yes, we have a loyalty card that allows you to take advantage of special discounts all year round. You can sign up for our loyalty programme online. Look for the dedicated section on this website.

You can find the list of telephone numbers for all our hotels by clicking here.

Check-in time is from 2.00 p.m. for hotels in Italy.

If you have chosen to book a standard rate with a credit card as a guarantee,  from 2.00 p.m. onward, you can access your room at any time of the day. Check the opening hours of the hotel reception in your selected hotel’s amenities and services tab.

In hotels with reception hours from 07.00 a.m. to 11.00 p.m., you can access your room even after 11.00 p.m. thanks to the interactive terminals located at the entrance. To receive your room number and access code, remember to bring the following with you:

- your booking number

- your credit card for check-in (PIN required).

If you have chosen to book without a credit card, your room reservation will only be held until 7.00 p.m. After this time, and if we do not hear from you, the room will be put back on sale.

We cannot supply a copy of your invoice directly on line.

During reception opening hours, please contact the hotel at which you booked to obtain a copy of the invoice.

Find the list of our hotels here

The procedure to follow in order to book in our hotels through www.hotel-bb.com is simple:

• Search your hotel, then select the guests, the room type, the rate and the additional services.
• Provide a credit / debit card to guarantee your reservation and finalize your reservation (American Express and Diners Club cards are not accepted).
• At the end of your reservation you will receive a confirmation by email, if you do not receive it, you can contact us at https://www.hotel-bb.com/en/help-contact/contact-form/spain or call us by phone +34 900 533 147

All B&B Hotels Portugal offer free hot drinks service 24/7, high speed WiFi network and 24 hours personalised customer service at our reception.

If you already have an account on our website, you must log in to your account by clicking on "My Account" and you will be able to check all your reservations, then you can access each one and modify or cancel those reservations whose conditions allow it to do so. If you do not have an account yet on our website, you can create a free account easily.

To personalize and complete your stay at B&B Hotels Portugal you have the possibility to include: babycot, extra beds, breakfast, parking, late check out and Tesla chargers (not available in all hotels). For any special request do not hesitate to contact the hotel. All these extras are subject to availability and must be confirmed by the chosen hotel

In general, the check-in at our hotels is made from 14:00 hrs. on the day of arrival and the check-out can be done until 12:00 hrs. on the day of departure. If you need it, you can leave your luggage in our lockers for free. In case you want to extend your check out you can also hire the late check out service (please ask for prices and conditions)

We can offer you the invoice for your stay once you check in to our hotel, we can also send the same by email at any time.

You can find a list with all the addresses and contact numbers of our hotels if you click on the following link >> WEB LINK

You can find our general conditions by clicking on this link: General Terms and Conditions of Sale

At B&B Hotels Portugal, we adapt to your needs and offer you special rates for your company or groups, with special conditions. For more information please contact us here  https://www.hotel-bb.com/es/ayuda-contacto/formulario-contacto/espana

You can book a children's breakfast from the age of 3 up to and including 10, at mini prices!

The procedure to follow in order to book in our hotels through www.hotel-bb.com is simple:

• Search your hotel, then select the guests, the room type, the rate and the additional services.
• Provide a credit / debit card to guarantee your reservation and finalize your reservation (American Express and Diners Club cards are not accepted).
• At the end of your reservation you will receive a confirmation by email, if you do not receive it, you can contact us at our email esp-info@hotelbb.com or call us by phone +34 902 02 31 20

The payment of refundable rate reservations can be made directly at check-in by cash or credit / debit card. For the non refundable rate the amount of the reservation will be charged directly and immediately on the guarantee card provided.

We offer you two types of rates:

Refundable or Flexible: this rate allows you to make changes to your booking or cancellations up to 7.00 p.m. (hotel local time) on the day of arrival.

Non-refundable. If you make a non-refundable booking, you can take advantage of a special price. By booking this rate, you are required to pay for your stay immediately by credit/debit card and the hotel will not accept changes to your booking or cancellations.

You can find our general conditions by clicking on this link: General Terms and Conditions of Sale

We can offer you the invoice for your stay once you check in to our hotel, we can also send the same by email at any time.

At B&B Hotels España y Portugal, we adapt to your needs and offer you special rates for your company or groups, with special conditions. For more information, please send an email to https://www.hotel-bb.com/en/help-contact/contact-form/spain

In general, the check-in at our hotels is made from 14:00 hrs. on the day of arrival and the check-out can be done until 12:00 hrs. on the day of departure. If you need it, you can leave your luggage in our lockers for free. In case you want to extend your check out you can also hire the late check out service (please ask for prices and conditions)

To personalize and complete your stay at B&B Hotels España y Portugal you have the possibility to include: babycot, extra beds, breakfast, parking, late check out and Tesla chargers (not available in all hotels). For any special request do not hesitate to contact the hotel. All these extras are subject to availability and must be confirmed by the chosen hotel

If you already have an account on our website, you must log in to your account by clicking on "My Account" and you will be able to check all your reservations, then you can access each one and modify or cancel those reservations whose conditions allow it to do so. If you do not have an account yet on our website, you can create a free account easily.

All B&B Hotels España y Portugal offer free hot drinks service 24/7, high speed WiFi network and 24 hours personalised customer service at our reception.

You can find a list with all the addresses and contact numbers of our hotels if you click on the following link >> WEB LINK

The payment of refundable rate reservations can be made directly at check-in by cash or credit / debit card. For the non refundable rate the amount of the reservation will be charged directly and immediately on the guarantee card provided.