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General Terms and Conditions of Sale: France

1. You have not booked a room in our hotels

For more information about staying at our hotels in France, you can contact the hotel of your choice directly or call our reservation center at 08 92 78 29 29 (08 92 78 29 29*) (+ 33 2 98 33 75 29 for a call from abroad)* 0.35€ TTC / minute + price of a call from a landline in France. You can also consult the hotel pages for more information on a particular hotel.

Outside the listed opening hours, our hotels also possess automatic room distributors (“ARD”) through which you can reserve a room by using a bank card with an electronic chip.

 

2. You are interested in booking a room in our hotels

Reservations for a stay in our hotels in France can be made through the following companies:

o B&B HOTELS, a simplified joint stock company, registered in the Brest Trade and Companies Register under no. RCS 378 047 500, whose registered office is at 271 rue du Général Paulet, 29200, Brest;

o B&B DREAMLAND HOTEL, a simplified joint stock company, registered in the Brest Trade and Companies Register under no. RCS 808 416 960, whose head office is located at 271 rue du Général Paulet, 29200, Brest.

(Hereinafter "B&B HOTELS")

 

2.1. Guaranteed Reservations

Your reservation is considered to be fully guaranteed once your stay has been paid for, either by providing a cheque or cash directly to the hotel, or by providing your bank card details when reserving your stay (unless the bank card details provided are incorrect.)

Providing bank card details to guarantee your reservation does not serve as payment for your entire stay, but authorises the hotel to charge your account for the amount due for the first night of your stay in case of a no-show, in the event that the reservation was not cancelled in accordance with the conditions listed in article 5 of these general terms of sale.

An email with a reservation number will be sent to the email address that you provided to the hotel for all guaranteed reservations. This reservation number allows you to arrive at the hotel any time you like.

If you arrive when hotel reception is not open, you can, when possible, enter your reservation number into the automatic room distributor, which will give you (if necessary after your stay has been paid for) a ticket stating your room number and access code.

 

2.2.  Simple booking

A simple reservation is made when you reserve without providing bank card details to the hotel.

In this case, the reservation number provided to you by the hotel allows you to obtain a room either outside the reception hours for the selected hotel via the ARD, or through hotel reception before 7:00 p.m. on the first day of your stay. After 7:00 pm, your room will be automatically released for resale.

 

2.3. Promotional and/or Special Offers (“non-refundable” reservations)

Some promotional and/or special offers are sold exclusively on the internet and never at hotel reception.

These offers, available on the website, on the B&B HOTELS mobile applications or on the websites and mobile services of the B&B HOTELS commercial partners, are price offers for which no accumulation, cancellation, modification or refund is possible (including rooms and any complementary services).

Unless stated otherwise in the specific conditions of an offer, payment for the duration of the stay and any additional services must be made in advance online in order to validate this reservation.

In the event of a no-show on the expected day of arrival, and even if the hotel has been notified by any method, the total amount paid in advance for the reservation is not subject to any reimbursement.  

 

2.4. Group Reservations

A reservation for more than ten (10) rooms is considered as a group reservation and may be subject to specific conditions. For any information regarding a stay in France, you can contact the group service department at B&B HOTELS, by sending an e-mail to groupdesk@hotelbb.com.

 

3. Procedure for making a reservation on hotel-bb.com or using B&B HOTELS mobile applications

The procedure for making a reservation is as follows:

1. Search for one of the hotels from the B&B HOTELS group as offered on the website;

2. Select a hotel, the dates of your stay (beginning and end), the number of occupants, the type and number of rooms and the terms of sale for the associated rate, and any additional services (such as breakfast), except when the additional service is included in the rate provided;

3. Confirm the details of the reservation, the total amount due and the terms of sale for the applicable rate (for the room, the rate, and/or any additional services). Enter the contact details of the customer(s); We ask you to enter your telephone number to allow for the management and follow-up of your reservation. In application of Article L223-2 of the Consumer Code, we would like to inform you that you have the possibility of registering free of charge on the national "Bloctel" anti-solicitation list (www.bloctel.gouv.fr).

4. Read and accept the general terms and conditions of sale, the general terms of use for the website, the privacy statement, and the terms of sale for the relevant rate (to change your selection, you may return to the previous steps);

5. Provide your bank card details (only credit/debit cards are accepted; Visa Electron and Maestro cards may not be used to guarantee your reservation). Accept the general terms of sale and the terms of sale specific to the reserved rate, then confirm your reservation.

6. B&B Hotels will acknowledge receipt of your reservation by immediately sending an email detailing: the type of reservation made, any additional services reserved and any applicable tourist tax, the dates of the reservation, the price, the total amount due and the details of this amount, the terms of sale for the chosen rate (accepted by the client), information regarding customer service and the address of the hotel to which the client can send any complaints if necessary.

 

4. Procedure for online check-in (“Remote check-in”)

B&B HOTELS offers you the option to receive the access code(s) for your room(s) in advance, by using the online check-in system, also called “Remote check-in”. Online check-in lets you bypass the usual check-in procedure at the hotel reception desk during their opening hours.

48 hours before the scheduled day of your arrival at the hotel, you are invited by email to register for remote check-in.

The registration link is also available on the booking confirmation email and on your web account.

  • Even if you have already provided your credit card number to guarantee your reservation online, you will be asked to enter your card number, expiration date and security code when you check-in remotely to pay for your reservation. You validate the transaction with 3D Secure. Secure payment
  • You will not be debited until the actual check-in will be generated, i.e. the day of your arrival between 2 p.m. and 6 p.m.
  • If you have opted for a pre-paid online reservation, you will not be asked to re-enter your credit card number.

You will receive an email (and SMS if you have requested it) between 2pm and 6pm on the day of your arrival at the hotel with your room number and access code.

If you have not received your room number and its access code by 6 p.m. on the day of your arrival, you will need to acquire your room at the hotel reception desk or at the room self-service machine.

Remote check-in is no longer possible after 6:00 p.m. on the scheduled day of your arrival at the hotel.

Any customer may take advantage of this service provided that they have a "direct" reservation (excluding reservations made on a third-party website: Booking, Expedia, etc.).

Important, if you wish to cancel:

  • Before 2 p.m., usual conditions (except if reservation is non-cancellable, non-refundable),
  • After 2 p.m., cancellation for the first night is no longer possible.

The rest of the stay remains cancellable and refundable, depending on the customer's booking conditions.

If a payment authorization request is refused, the reservation will of course not be cancelled, but the online check-in request cannot be confirmed. The customer will be informed that he/she must go to the hotel to validate his/her check-in and payment.

 

5. Cancelling or modifying your reservation

We remind you that for accommodation services, in keeping with article L 221-28 paragraph 12 of the Consumer Code, you do not have the right of withdrawal as set out in article L 221-18 of the Consumer Code.

 

5.1. Cancelling your reservation

Simple and guaranteed reservations can be cancelled before 7:00 p.m. on the day of your arrival.

In order to cancel your simple or guaranteed reservation free of charge, you must:  

- either inform the relevant hotel directly as soon as possible;

- or contact the reservation department;

- or click on the relevant link in your reservation confirmation email.

You will receive confirmation that your reservation has been cancelled. A reimbursement for the cancelled portion of the stay will be issued by the same payment method that was used to pay for the stay.

In the case of a late cancellation (later than 7:00 p.m. on the day of your arrival), the hotel will bill you for the amount corresponding to the first night (not including the tourist tax and any additional service(s)) by keeping the payment made by cash or cheque or by charging the bank card for which details were provided during reservation, in order to cover the cancellation fees. In the event that the initial payment was made by cash or cheque, the reservation for subsequent nights will be cancelled and reimbursed by cheque or bank transfer.

 

5.2. Modifying your reservation

To extend your stay, you must contact hotel reception before 11:00 a.m. to confirm room availability. If the stay can be extended, you must immediately pay the amount due for your room so that the hotel can provide you with a new access code.

In the case of early departure, you must notify hotel reception before 11:00 a.m. in order for the departure to be taken into account. In the case of a simple or guaranteed reservation, the refund of the price of the cancelled part of the stay will be made, in this case, by Visa, Mastercard or American Express on the card that was used for the payment.

For any other method of payment, the price of the cancelled part of the stay will be reimbursed by sending a check for this amount or by means of a bank transfer.

If you are not in a hotel in France, you can also contact the reservation department at 08 92 78 29 29*

*0.35€ including taxes/minute + the price of a call from a land line in France (+ 33 2 98 33 75 29 when calling from outside France).

Promotional and/or special offers cannot be modified, cancelled or refunded (this applies to the cost of the stay and any additional services). For more information, please refer to paragraph 2.3 Promotional and/or Special Offers ("non-refundable" reservations).

In this case, it will be mentioned in the specific terms and conditions of the offer.

 

6. No-shows

In the event of a no-show, any reservation guaranteed:

- by providing your bank details and not cancelled before 7pm will automatically result in the billing and debiting of the price of the first night (excluding tourist tax and additional service(s)) as a lump sum and for the cancellation without charge of the rest of your stay. Reservations for subsequent nights will be cancelled;

- by prepayment of the entire stay to the hotel and not cancelled before 7 pm, will result in your request for a refund of the entire stay minus the price of the first night.

In the case of a reservation guaranteed by partial payment in advance to the hotel, which is not cancelled before 7:00 p.m., payments made in advance (deposits) will not be reimbursed and will be kept as flat-rate compensation to the hotel, and the rest of your stay will be cancelled free of charge.

In the case of a “non-refundable” reservation, as discussed in article 2.3, 100% of the total price was paid during reservation, unless otherwise specified in the conditions of the offer. This amount will not be reimbursed under any circumstances (whether for the rooms and/or any additional services). In the case of a client no-show on the agreed-upon arrival date, even if the hotel was notified by any means, the reservation will be cancelled in full and the hotel reserves the right to bill the total price of the reservation to the client to cover the cancellation fees and business losses.

 

7. Price

The rates apply to each room for the number of people and dates selected.

The rates as confirmed to the client are expressed in euros, include all taxes and are only valid for the duration indicated on the website.

The tourist tax, charged by local authorities, varies by city. Unless otherwise stated, additional services (breakfast, parking, etc.) are not included in the rates.

The prices take into account the VAT applicable on the day of the reservation and any change in the VAT rate, any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of invoicing of the stay (on the arrival date).

 

8. Payment

You will not have access to your room until it has been paid for.

Visa Electron and Maestro bank cards may not be used to guarantee a reservation, but can be used to pay at the hotel. Your reservation can be paid at the hotel by using vacation vouchers (ANCV). Payment by e-card or ANCV e-connect is not available for the reservation and payment of your stay in B&B hotels.

Online payment is made using a credit/debit card (American Express, Visa, Visa Electron, Maestro, and/or Mastercard only) via a secure payment system. You must provide the credit/debit card number, the expiration date and the CVV (security code on the back of the card).

Any irregularities detected in the payment or payment method (even after the payment has been made in full), or any payment that is not made, incomplete or fraudulent, or any payment linked to illegal acts for which the client is responsible or which the client committed in collusion with a third party will lead to the complete cancellation of the reservation at the client’s expense, without warning and without negatively affecting any civil or criminal action that may be brought against him or her.

Once the reservation has been confirmed and online payment has been made, you will receive a detailed confirmation by email at the email address you have provided, which will serve as proof of payment for the reservation.

The confirmation is considered to represent the agreement between the parties.

Upon your arrival at the hotel, you may request an invoice detailing the total price of your stay including the tourist tax (when applicable).

The use of an invalid bank card will result in the automatic cancellation of the reservation, in accordance with the same terms and conditions as for an irregular or fraudulent payment.

When using an ARD, only bank cards with an electronic chip may be used to pay for your stay in B&B hotels. If your bank card only has a magnetic strip, in order to pay for your stay at B&B HOTELS you must arrive at the hotel during the opening hours of reception, or use a different payment method.

 

9. Complaints

All complaints relating to the non-execution or poor execution of the hotel services must, in order to facilitate their processing, be brought to the attention of Customer Service at B&B HOTELS via our contact form available by clicking here within eight days after the date of departure from the hotel.

We draw your attention to the fact that certain hotels are run by companies that are legally independent of B&B HOTELS, to which they are bound through a franchise agreement, and are therefore solely responsible for any compensation to clients.

B&B HOTELS and the hotels are insured by insurance companies that are deemed to be professionally reputable. You must notify the hotel of any problems during your stay in order to limit any potential damage.

 

10. Liability

The photographs and information on the website are not contractual.

B&B HOTELS cannot be held responsible for the non-fulfillment or inadequate fulfillment of a reservation in the case of force majeure or due to a third party, the client, a faulty internet connection or in the case where the bank of a bank card owner refuses to make a payment.

 

11. Settlement of Disputes

Without prejudice to the applicable procedural rules and in accordance with article L. 152-1 of the Consumer Code, B&B HOTELS offers its clients free and effective recourse to a consumer mediation scheme by using the system of sectorial mediation, MTV - TOURISM AND TRAVEL MEDIATION.

After contacting B&B HOTELS’ customer service department to attempt to come to an amicable agreement and in the absence of a satisfactory response or in the absence of any response within sixty (60) days of a complaint, the client may contact the Tourism and Travel Mediator, whose contact details are as follows:

- Mailing address for referral: MTV Médiation Tourisme et Voyage BP 80303 – 75823 PARIS CEDEX 17

- Email: info@mtv.travel

- Information: http://www.mtv.travel

The Tourism and Travel Mediator must be contacted within twelve (12) months of your first complaint.

 

12. Hotel stay

Unless stated otherwise, reserved rooms can be used from 12:00 p.m. on the first day of the reservation until 12:00 p.m. on the last day of the reservation.

Animals are only accepted in B&B hotels that state in their specific services that animals are accepted, and only in strict accordance with the relevant rules. This service is subject to an additional charge. The owner of the animal will be held directly responsible for any damage or inconvenience caused by the animal to the hotel, third parties, employees or other clients of the hotel. The cost of any damage caused during the stay may be billed to the client.

In accordance with article R. 611-42 of the code of entry and residence of foreigners and right to asylum, you may be asked, when checking in at the hotel, to fill in a police form. In this case, you must present an identity document to allow the hotel to verify whether or not it must complete this form.

The client accepts and agrees to make reasonable use of the room in line with its purpose. Any behaviour that is contrary to common decency
or disruptive to public order may result in hotel management requesting the client to leave the establishment, without paying any compensation or reimbursement (if a payment has already been made).

B&B hotels provide free Wi-Fi access. Clients agree not to use the computer resources to reproduce, represent, provide or share with the public any property protected by copyright or similar rights without the authorization of the rights holders or in violation of their rights.

 

13. Relocation and force majeure

In the event that the reserved hotel is not available, either for reasons attributable to the hotel or in case of force majeure, the hotel reserves the right to displace all or some of the hotel guests into an equivalent hotel for similar services. Any extra costs (due to the difference in rates between the rooms) will be covered by the hotel where the customer held the initial reservation.

B&B HOTELS cannot be held liable for non-fulfillment of its obligations as a result of a force majeure event. What constitutes a force majeure event or unforeseen circumstances shall be based on legal precedents from the French Courts and Tribunals.

 

14. Protection of privacy and personal data

When a client uses the B&B Hotels website or mobile applications, in particular when making a reservation, B&B HOTELS processes personal data. All relevant information is provided in the "Privacy Policy". 

 

15. Applicable law

These general terms are governed by French law for hotels located in France and are subject to a mandatory protective provision.

 

16. Changes and modifications to the General Terms and Conditions of Sale

These general terms of sale are valid from the date of their last update and for the entire duration during which B&B HOTELS services for reservations of a maximum of ten (10) rooms are available online. They may be modified at any time. For this reason, we invite you to consult them regularly.

 

General Terms and Conditions of Sale updated on 5 May 2022.

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