Best Price Guarantee with B&B HOTELS

Have you booked with us but found your room cheaper elsewhere? No problem!

We always guarantee you the best price for your booking on the official B&B HOTELS website – for all hotels in Germany and Austria.

It’s as simple as this:

1. Compare prices
   Within 24 hours of making your booking, did you find the same room type at the same hotel, for the same period and with the same services, at a lower price on another website (all prices excluding city tax)?
2. Make a claim
   Simply fill out our online form within 24 hours of making your booking to notify us of the lower price. Take a screenshot clearly showing the price and all conditions (e.g. breakfast, cancellation policy, booking time and city tax).
3. We check and adjust
   After successful verification, you are guaranteed to pay only the lower price!

Frequently Asked Questions about the Best Price Guarantee

• When does the Best Price Guarantee apply?
  Whenever you find a better price for the identical offer within 24 hours of making your booking and have submitted your claim to us.
• When does it not apply?
  The guarantee does not apply to offers with different services, exclusive club/member rates or non-public offers. Further information can be found under “Terms and Conditions”.
• How do you make a claim?
  Fill out the online form, select “Feedback on my stay” as the reason, upload a screenshot, and you’re done!

Still have questions?
Our customer service team will be happy to help.

Book now – with the assurance of the best price!

Terms and Conditions of Our Best Price Guarantee

We promise you the best price!

We guarantee that you will receive the best price on our website for the room type you have selected at the B&B HOTEL you have booked in Germany or Austria and for the reservation period you have selected. The guarantor is B&B Hotels Germany GmbH, Altkönigstraße 10, 65239 Hochheim am Main.

When does the Best Price Guarantee not apply?

• If your booking period falls within a promotional period (e.g. major events such as the FIFA World Cup, UEFA European Championship or concerts) or a trade fair period in the city where your hotel is located.
• If there are fewer than 48 hours between the booking and your arrival.
• If the other offer does not contain all booking details at the time of booking (e.g. blind bookings, mystery trips, surprise trips, unspecified type or location of accommodation, etc.).
• If the other offer is part of a loyalty or rewards programme. This applies if the price is granted as a reward for a completed or pending separate transaction, for any type of registration for third-party promotional programmes, for recommending a provider or an offer to third parties (“Tell-a-Friend” offers), or for comparable actions.
• If the other offer is part of a package, e.g. a combination of a room and a flight, rental car, cruise or other services inside or outside the hotel.

Note: This Best Price Guarantee does not limit your statutory rights in the event of defects under the accommodation contract concluded with us, and you may assert these rights free of charge. Any existing statutory rights you may have against us remain unaffected and are not restricted by this guarantee.