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Privacy Statement B&B Hotels Netherlands B.V.

B&B Hotels Netherlands B.V., part of the B&B Hotels Group, processes personal data on a daily basis. Of course, we adhere to all applicable laws and regulations. We find it important to protect the privacy of our customers. In this privacy statement, we would like to explain what data of yours we process, why and for how long, and what the basis of the processing is. B&B Hotels Netherlands B.V. is responsible for the processing of your personal data. The contact details of B&B Hotels Netherlands B.V. are:

B&B Hotels Netherlands B.V.
Herikerbergweg 238, Luna Arena
1101 CM Amsterdam
020 575 56 00
Chamber of Commerce number: 82328285

B&B Hotels Netherlands B.V. has appointed Joris Bijvoets as its data protection officer. This person supervises compliance with the AVG and other laws and regulations relating to the protection of your personal data. You can always contact the data protection officer by sending an e-mail to

Personal data we process

B&B Hotels Netherlands B.V. processes your personal data because you use our services and/or because you provide them to us yourself. Below is an overview of the personal data we process: - Data concerning your identity: title, first name, surname, address, telephone number, e-mail address, date of birth - Data relating to your profession, if relevant: business, location data - Data relating to your reservation: arrival and departure dates, data on other occupants of the reserved rooms such as name and age, preferences (such as floor preference, etc.), - Data relating to transactions: transaction amount, method of payment (bank card number, expiry date, security code), details of the transaction, data relating to payment of invoices such as any payment deadlines, discounts granted, proof of payment, balance and outstanding amounts, etc, - Data relating to the history of reservations in B&B hotels

Special and/or sensitive personal data we process

B&B Hotels Netherlands B.V. only occasionally processes special personal data when this is necessary to provide our services, such as in the case of relevant allergies, and only after you have provided these data yourself. Naturally, we handle this data with the utmost care and discretion. We destroy these data as soon as they are no longer relevant for the performance of our services.

With which goal and on which basis do we process personal data?

B&B Hotels Netherlands B.V. processes your personal data for the following purposes:
- To provide our services to you; - To call or e-mail you if this is necessary for the provision of our services; - To be able to invoice you and to keep our financial records; - To inform you about changes to our services and any offers; - To be able to continuously improve our services; - To protect your and our property. We process your data if this is necessary for the execution of an agreement with you, or to be able to enter into an agreement with you. B&B Hotels Netherlands B.V. also processes personal data if we are legally obliged to do so, such as data we need for our tax returns and other fiscal obligations. Commercial activities, such as sending you a newsletter or keeping you informed of our offers, we do because this is of great importance to us. If you do not wish to receive these e-mails, you can simply unsubscribe from them. Sometimes we process your data because you have given us your clear permission to do so, for
example, to pass your data on to our partners. If you give us permission to process your personal data, you can withdraw this permission easily and without negative consequences.

Automated decision-making

B&B Hotels Netherlands B.V. does not make any decisions based on automated processing about matters that could (significantly) affect people. These are decisions made by computer programmes or systems, without the intervention of a person (for example, an employee of B&B Hotels Netherlands B.V.).

How long and why we keep personal data

B&B Hotels Netherlands B.V. stores your personal data no longer than is strictly necessary to fulfil the purposes for which they are collected. Below, we describe for the various types of personal data why we keep them. If you purchase services from us, we need your name and contact details to be able to perform the service. We keep this data for as long as necessary, or in the case of invoice-related data, for as long as is legally required. We process names and addresses when we are required to do so by law. In addition, we may occasionally record telephone numbers, any dietary requirements, allergies or other data required for your own security. We monitor internet traffic on our website in order to improve our website. The analytical data is not stored for longer than 2 years. For sending our newsletters, we need your name and email address. If you subscribe to our newsletter, we will keep this data until you unsubscribe again.

If you purchase services from us, we will occasionally send you information on related services or products. If you do not wish to receive this information, please let us know by sending an e-mail to

Sharing personal data with third parties

B&B Hotels Netherlands B.V. does not sell your personal details to third parties and only provides these details to third parties if this is necessary for the execution of our agreement with you, to meet a legal obligation or because you have given us permission to do so. With companies that process your data on our behalf, we make a processing agreement to ensure the same level of security and confidentiality of your data. B&B Hotels Netherlands B.V. remains responsible for these processes. If we engage another party to perform a part of our service, we share personal data with this other party only in those situations in which it is necessary for the performance of the service by this other party.

Casper BidCo

Casper BidCo is one of the parent companies of the B&B Hotels accessible on the web page Casper BidCo is the main Data Controller responsible for the processing carried out on our website and applications. Casper BidCo operates a central reservation system, which we use to receive and manage your reservations. As part of the processing of reservations made on the Casper BidCo platform and applications, Casper BidCo is jointly responsible for the processing of your personal data with the companies managing the hotels where you reserve rooms. Several companies jointly manage the B&B Hotels Club loyalty programme. The joint administrators of the B&B Hotels Club loyalty programme are the companies on the list accessible on the web page During the process of your reservation, independent processing can be carried out through the Platform by each of these joint managers. Information regarding this independent processing will be provided to you directly by the respective managers.

Cookies, or comparable techniques, which we use

B&B Hotels Netherlands B.V. uses functional, analytical and tracking cookies. A cookie is a small text file that, when visiting this website for the first time, is stored in the browser of your computer, tablet or smartphone. B&B Hotels Netherlands B.V. uses cookies with a purely technical functionality. They ensure that the website works properly and that, for example, your preferences are
remembered. These cookies are also used to ensure that the website works properly and to optimise it. In addition, we place cookies that track your surfing behaviour so that we can offer you tailor-made content and

advertisements. When you first visited our website, we already informed you about these cookies and asked your permission to place them. You can unsubscribe from cookies by configuring your internet browser in such a way that it does not store any more cookies. In addition, you can also delete all information that has previously been stored using your browser settings. remove. For an explanation see: en-wat-doe-ik-ermee Statistical cookies help website owners understand how visitors use their website by collecting and reporting data anonymously.

Accessing, amending or deleting data

You have the right to review the personal data that we process about you. You also have the right to submit a request for the correction or deletion of your personal data. Furthermore, you have the right to withdraw your possible consent to the data processing or to object to the processing of your personal data by B&B Hotels Netherlands B.V. Finally, if applicable, you have the right to data portability. You can send a request for inspection, correction, deletion, data interchange of your personal data or a request to revoke your permission or to object to the processing of your personal data to To ensure that the request is made by you, we ask that you enclose a copy of your proof of identity with the request. We request that you use the app 'KopieID' of the Dutch government for this copy. With this app you can make your BSN unreadable. Moreover, you can write the name of our
organization, B&B Hotels Netherlands B.V., on the copy and the reason for the copy, for example, 'Identification due to request under the AVG'. This is to protect your privacy. We respond as quickly as possible, but within four weeks, to your request. B&B Hotels Netherlands B.V. would also like to point out that you have the option of submitting a complaint to the national supervisory authority. In the Netherlands, this is the Authority Personal Data.