B&B HOTEL Maribor Orel

Dear Ms Bea, thank you for taking the time to share your detailed feedback following your recent stay with us. We appreciate your honesty and are sorry to read that your experience did not fully meet your expectations. We regret that you were dissatisfied with the room, especially regarding the curtain not closing completely and the resulting brightness. Your comfort is important to us, and we will review this issue with our maintenance team to ensure rooms provide better light control. We're also sorry to read that the breakfast did not meet your expectations. We take your comments about the bread and scrambled eggs seriously, and we will forward them to our food service team to look into improving the freshness and overall quality of our breakfast offerings. On a positive note, we're pleased that you found our hotel clean and the booking process easy. It’s also good to know you noticed and were receptive to our sustainability efforts. Thank you once again for your feedback. We value your opinion and hope we can welcome you back in the future to provide a more enjoyable experience. Warm regards, Maja MEDIMUREC, Front desk Manager

Dear Valued Guest, thank you for your feedback! We're glad to hear that you had an excellent stay at B&B HOTELS and rated your experience so highly. We hope to welcome you again soon! Kind regards, Maja MEDIMUREC

Dear Valued Guest, thank you for your feedback and for taking the time to share your experience with us. We’re sorry to read that your stay did not meet your expectations, particularly regarding the room brightness and breakfast quality. Your comments about the curtain not closing properly and the overall light level in the room are important to us, and we will look into this to improve guest comfort. We also regret that the breakfast did not meet your expectations — especially concerning the freshness of the bread and the quality of the scrambled eggs. We’ll be sharing your feedback with our team to ensure improvements are made. We appreciate your positive remarks on cleanliness and ease of booking, and we hope to have the opportunity to offer you a better experience during a future stay. Kind regards, Maja MEDIMUREC, Front desk Manager

Dear Valued Guest, thank you very much for your excellent feedback and for rating so many aspects of your stay with a perfect score! We’re thrilled to read that you had such a positive experience at B&B HOTELS – from the cleanliness and comfort of the room to the quality of our breakfast and the overall value for money. It’s especially rewarding to know that everything met or even exceeded your expectations during your leisure trip. As this was your first time staying with us, we’re glad we could leave a great impression, and we hope to welcome you again on future travels. We also take note that you did not notice our messages about responsible behavior. We’ll look into how we can make our sustainability initiatives more visible and accessible for all guests. Thank you once again, and we hope to see you again soon! Warm regards, Maja MEDIMUREC, Front desk Manager

Dear Valued Guest, thank you very much for your wonderful feedback and for taking the time to complete our survey! We’re delighted to read that you had such a positive experience during your stay with us. It’s great to know that you found the hotel clean, the bed comfortable, and the booking process smooth and easy. We’re also happy that the room and bathroom met your expectations, and that you enjoyed the breakfast. Your high ratings mean a lot to us, especially as this was your first time staying with B&B HOTELS. We’re thrilled to have made a great first impression and truly hope to welcome you again in the future. It’s also encouraging to know that you noticed and appreciated our messages promoting responsible behavior—we’re glad they inspired you to take part in our sustainability efforts. We hope to see you soon in one of our locations, and we’ll certainly keep your suggestion of Helsinki in mind as we continue to grow! Warm regards, Maja MEDIMUREC, Front desk Manager