B&B HOTEL Darmstadt

Wir waren schon fünf mal da und es war wie immer alles zu unserer Zufriedenheit ! DANKE !!

Ich hatte ein Zimmer mit Blick zum Bahnhof. Die Klimaanlage funktionierte einwandfrei, während ich schlief, machte ich sie aus und trotzdem hatte ich eine gute Nacht. Die verdunklungsvorhänge hielten morgens gut die Hitze draußen. Das Frühstück im klimatisierten Frühstücksraum mit frischem Obstsalat und gekochten Eiern war lecker und so war ich gut gestärkt und gekühlt startklar für den heißen Tag Draußen. Die gute Lage am Hauptbahnhof ließ mich leicht überall hinkommen wo ich wollte....

Bonne expérience dans ce b&b confortable. L'accueil était très chaleureux et nous n'avons manqué de rien. Je recommande.

On Saturday the 28th, I checked out at 12:00pm and asked the receptionist if I could leave my luggage in the baggage hold until 2:00pm so I could explore Darmstadt before heading to Frankfurt Airport for my 16:00 flight. I was told this was “absolutely fine.” However, when I returned at 13:30, the hotel was closed. The shutters were down, reception was locked, and the main entrance was shut. Fortunately, two other guests who did not work at the hotel let me in. I searched for staff and eventually found a cleaner, who brought a man I believe to be a site manager. I explained that I had a flight to catch and urgently needed my bags. He simply shrugged, said there was nothing he could do until 17:00 as the hotel was closed, and laughed as I pleaded with him to help. I explained to him repeatedly that I had a flight to catch and urgently needed my bags. My taxi was already waiting outside, and I was becoming visibly distressed. He simply shrugged and told me there was nothing he could do until 17:00 because the hotel was closed. I begged him to either open the baggage room or contact someone who could. We went back and forth several times—me pleading, him giving blunt, dismissive responses and chuckling as if the situation was amusing. At one point, he pointed to a small sign on the front door stating that the hotel is closed between 12:00 and 17:00 on Saturdays. I was shocked—why was this not mentioned by the receptionist when I clearly told her I’d be returning at 14:00? I continued asking him, almost desperately, if he could at least try to find the key or someone who could help. I made it clear I was in a serious panic and at risk of missing my flight, yet he showed no empathy whatsoever. The indifference and disrespect I was met with in that moment only heightened my anxiety and made the whole ordeal deeply upsetting. After around 15 minutes, he casually walked into the reception, picked up the key with no issue, and opened the baggage room. When I asked why he hadn’t done this earlier, he laughed in my face. This ordeal caused an immense amount of unnecessary stress and panic. I was never rude—I remained polite but was clearly panicked. The dismissive attitude, lack of empathy, and unprofessional behaviour from this staff member were completely unacceptable. To make matters worse, I was never informed when leaving my bags that the hotel would be fully closed between 12:00 and 17:00. If I had been told this at reception, I would never have left them. The sign on the front door was small and not mentioned to me at any point. This experience was disgraceful, and I have never been treated with such disregard by any hotel staff. It has completely changed how I view B&B Hotels, and I am strongly reconsidering whether I will ever use your services again.

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Das Personal war sehr nett. Hotel liegt Verkehrsgünstig zwischen Hauptbahnhof und S Bahn Haltestelle.