B&B Hotel Lyon Centre Perrache Berthelot

Très bon accueil, très bonne literie, clim très appréciable, très proche du tram et de l’hôpital St Luc.

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The room I got had someone with a pet before me; I got bit by fleas (insects) and my body had a bad reactions for so many bites that I couldn’t sleep. I put the lights on and I saw insects crawling on the white bedsheets . Fleas full of blood; I killed few of them and blood marks were on the bed after I killed them. I went down to the lobby the night of July 5 and told the man that this is crazy that I woke up from the bites and showed him the fotos of the blood marks on the bed sheets and the marks of bites on my body. He was nice to come up with me to the 6th floor to the room and see the mess. I asked for my room to be changed he said there is no other room and that he will get the room cleaned and sprayed to kill all insects. I went down to the lobby and stayed around the breakfast area could not sleep and no bed available for me to rest which I paid for for 4 nights ( keep in mind just flew from the USA to Paris 9 hours plus lay over plus the flight to Lyon extremely in need of sleep and rest. The morning of July 6 the housekeeping lady came to my room and I showed her the dead fleas on the bed and the blood marks on the bed sheets she freaked out and said that her uncle who worked the front desk and prepared the breakfast (also her boss)and the guy I complained to ; told her to clean the room change the sheets and spray for insects . I thanked her in advance and gave her $5 US dollars tip . July 6 I had a great day in Lyon a little tired for not sleeping but was enjoying the FIFA fan events and when I came back to the hotel I was told that the room was cleaned very well BUT THEY RAN OUT OF INSECTS KILLER SPRAY. I asked for my room to be changed same answer no rooms available asked for my money back to go somewhere else they said No. I asked the same guy whose was at the front desk about the manager or the big boss he said her name is Charlotte (the daughter of the big boss ) and that he will let her know about the problem. The second night there was some flees also but a lot less than 1 st night . I woke up again from bites went down to the front desk and told the guy that I can’t sleep in this room showed him the fotos and videos of the fleas before and after I killed them and bite marks on my arms and shoulders . He came up to the room saw the bed and the marks of dead fleas and apologized and promised to do whatever he can to change my room . I told him also I am going to talk to Charlotte the daughter of the big boss. I came down and stayed in the lobby on one of the sofas in the breakfast area till morning time . The morning of July 7 I took a shower and went down to the front desk to speak to Charlotte about a new room ; couple of guest were ahead of me at the front desk I saw a lady in the little office away from the front desk on the computer ; when my turn came the guy at the front desk who knew all about my problems and whose niece told me that they’ve not sprayed the room for insects ( ran out) told me that Charlotte is the lady in the office but she is leaving now and that he will give me a different room as soon as they clean one. I was very happy very happy looking forward fo a good night sleep. But then he told me after she left that Charlotte said that I am crazy there is no fleas in her hotel an I am the only one complaining. That made me sad getting defensive like that instead of working on a solution to make a paying guest happy keep in mind I spent a big part of the first 2 nights on the sofa in the breakfast area. I told him I am the only one with the room that had a previous guest with a dog or a cat in it with fleas. From Charlotte reaction to my problem I knew that I am dealing with a greedy boss that her priority is profits an money instead of making sure the customer is happy surprisingly in a time of surveys and internet and times of customer bad reviews that future guest will see on line and you will loose business (really sad)BUT I WAS HAPPY I WAS PROMISED A DIFFERENT ROOM ON JULY 7.That day I went out enjoying the city day time and part of the evening and when I got back I asked the man at the front desk about my new room he said he knew nothing about it. And there is no way he can change it because there is none available; I knew than that I have a big problem No one cares these people got paid in full and I am about to be screwed on the 3rd night of 4 that I paid for. I went up to the infested room and wowwww the room was not even done and cleaned I took a shower put a towel on the sheets and tried to sleep around 2 am I woke up again from bites I put the lights on and saw fleas crawling on my bed I took a video of them alive and went down to the front desk. The guy was preparing something in the kitchen area ( the night shift front desk guy is also the chef who prepare people’s breakfast I know that because I met them for the past 3 nights) when I showed him the video he said let’s go and came up with me. Yes he was shocked and promised to find me a room immediately and yes he did he was my savior that 3rd night he told me that there is a handicap room available if I don’t mind I said of course not ; at that point a clean room without fleas was big prize for me he even help me move my stuff to the new room on the second floor around 2:25 AM super nice guy and the only one who took action to help after 2 nights and a half of hell. He also promised to talk to Charlotte when she comes at 7 to get me a refund. I took a long shower and went to sleep till about noon time woke up late but enjoyed a good sleep like all hotel guests should. You emphasize on customer satisfaction and tell customers to go to the front desk if we have a problem and I did in my case Charlotte was focused on me being a bad customer instead of fixing the bad situation I was in at her Hotel when I checked out on the 9th she was at the front desk that day and I had a long talk with her even showing her the video of the fleas crawling did not make her realize that there was a problem even though the hotel is Pet friendly and we all know that some pets out there do have fleas. She said she can’t give me a refund (even though her employee told me she can )and that she has to submit a request and took my email telling me that someone will contact me in the next 48 hours and was July 9. No one contacted me. As a big hotel chain B&B I am asking you to do the right thing after reading my bad experience and I hope you do refund me for bad stay at B& B managed by Charlotte. I will wait few days for my refund and you decide not to I will be surprised but I will make sure my bad experience will be heard all over the internet with fotos and videos so it won’t happen to an other guest Thank you Roland T

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Hôtel idéalement situé pour passer un séjour touristique et en profitant aussi des TC de proximités. Il est également géré de main de maître par du personnel aussi sympathique, disponible que professionnel. Le rapport qualité prix du petit déjeuner est largement à la hauteur avec un réapprovisionnement permanent pendant la plage horaire. Les chambres spacieuses et confortables sont très agréables et d'une propreté exceptionnelle. J'insiste vraiment sur l'amabilité, la gentillesse, la disponibilité du personnel assurant ainsi un très agréable séjour. Établissement que je recommande vraiment. A bientôt....

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Hôtel à recommander, très bien

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