B&B HOTEL Genova City Center

Gentile Loris, Grazie del tempo dedicato a condividere le sue impressioni! Ci dispiace molto sapere che in questa occasione il suo soggiorno non sia andato come previsto, ma è grazie a commenti come i suoi che possiamo capire come ed in cosa migliorare. Essendo nostro ospite già da qualche tempo, le ricordiamo che il nostro staff è disponibile H24 per assisterla per qualsiasi evenienza. Lavoriamo intensamente per garantire la miglior esperienza possibile ai nostri ospiti, ma evidentemente questa volta le cose non sono andate per il verso giusto. Se ci darà la possibilità di riguadagnarci la sua fiducia, le garantisco che faremo del nostro meglio per offrirle la qualità ed il servizio già apprezzati da lei in altre occasioni. Cordiali saluti, Giorgio Squillace Hotel Manager B&B Hotel Genova City Center

Dear Rosemay, Thank you very much for taking the time to share your experience. We are truly sorry for the discomfort you experienced due to the nighttime temperature and the feeling of cold. We would like to clarify that the heating is available and can be activated and adjusted directly in every room. We apologize if this information was not sufficiently clear or if you were unable to use it. We also want to inform you that our staff is always available 24 hours a day and would have been happy to immediately assist you in activating or adjusting the heating to your desired temperature, or to provide you with additional blankets. Please do not hesitate to contact us for any needs during your next stays. We hope to have you as our guest again soon to offer you an experience that fully meets your expectations in every detail. Sincerely, Giorgio Hotel Manager

Dear Martin, Thanks for your good review! We are glad to hear your stay with us was positive! Kind regards, Giorgio, Hotel Manager B&B Hotel Genova City Center

Gentile Claudia, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, Giorgio, Hotel Manager B&B Hotel Genova City Center

Dear Julia, Thank you for taking the time to share your detailed feedback regarding your recent stay at B&B Hotel Genova City Center. We are sincerely sorry to read about the numerous issues you encountered during your stay. Please accept our deepest apologies for the discomfort you experienced. We would like to inform you that our entire staff is available 24H to ensure all our guests have a pleasant stay .. If we had known about the pillow issue, we would have been happy to replace it or provide new ones. Regarding breakfast, we are sorry that the quality of the juices and coffee negatively impacted your experience. We appreciate your honest critique and wish to clarify that we do not use plastic mono-portions, except for certain products which, for food safety reasons and to avoid contamination for allergic people, must be individually sealed. Our company is constantly committed to becoming increasingly green. We are trying to eliminate all plastic in both the rooms and the breakfast room and implementing energy-saving measures. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Giorgio Squillace Hotel Manager

Dear Guest, Thanks for your good review! We are glad to hear your stay with us was positive! Kind regards, Giorgio, Hotel Manager B&B Hotel Genova City Center

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Giorgio, Hotel Manager B&B Hotel Genova City Center

Gentile Emilio, Grazie per la recensione positiva! Siamo contenti di apprendere che il suo soggiorno sia stato piacevole! Cordialmente, Giorgio, Hotel Manager B&B Hotel Genova City Center