B&B HOTEL Paris Roissy CDG Aéroport

Dear Sam, Thank you for sharing your feedback following your recent stay. We are pleased to hear that you found the hotel clean and the staff friendly. We're also glad that you found the large and very comfortable bed to your liking. We have noted your comment regarding the size of the room and the breakfast being decent for one day. We appreciate your honest feedback as we continuously work to improve our guest experience. We also want to thank you for the important warning about there being two B&B hotels on the same street and the potential for confusion during the booking process. We understand how frustrating this can be and will look into how we can make this clearer for future guests. Your advice to double-check the hotel before unloading luggage is very helpful. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Sincerely,

Bonjour Tanapat, Nous vous remercions d'avoir partagé votre expérience suite à votre séjour. Nous sommes ravis d'apprendre que l'accueil a été très sympathique, que vous avez trouvé notre situation géographique excellente et que le rapport qualité/prix vous a convenu. Nous avons pris bonne note de vos commentaires très détaillés et constructifs concernant les options de transport entre l'aéroport et l'hôtel. Nous sommes sincèrement désolés d'apprendre les difficultés que vous avez rencontrées avec notre service de navette, notamment le manque d'indications, l'organisation et les retards. Nous comprenons tout à fait votre frustration d'avoir dû attendre près d'une heure. Votre feedback est extrêmement précieux et nous aide grandement à améliorer nos services et la communication. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt et de vous offrir un séjour encore plus fluide et agréable. Sincèrement, B&B Paris Roissy CDG Aéroport

Dear Kyle, Thank you for sharing your feedback regarding the price and quality of your stay. We understand that value for money is an important consideration for our guests, and we are sorry to hear that you felt the price was outrageous given the quality you experienced. We strive to offer competitive pricing while maintaining a certain standard of service and facilities. Your comments are valuable in helping us to evaluate our pricing structure and the quality we deliver. We regret that your stay did not meet your expectations in this regard. We hope to have the opportunity to welcome you back in the future and provide you with an experience that better reflects the value we aim to offer. Sincerely,

Dear Cyril, Thank you for taking the time to share your feedback following your recent stay. We are deeply concerned to read about your experience and sincerely apologize for the issues you encountered. We have noted your comments regarding the size and condition of the bedroom, including the plastic flooring and the lack of a second bedside table. We understand that these aspects can contribute to a feeling of the room being cheap and not as comfortable as it could be. We are particularly troubled by your description of the noise level in the room due to its proximity to the corridor and lift, and the apparent lack of insulation from the door. We apologize for the disturbance this caused during your stay. We also acknowledge your feedback on the bathroom being very basic. Furthermore, we are very concerned by your comments about the staff being rude and impolite, and the procedure regarding the credit card guarantee. This is not the level of service we expect from our team, and we sincerely apologize for any unprofessional or unwelcoming interactions you experienced. We will address this matter with our staff to ensure all guests are treated with courtesy and respect. Regarding the credit card guarantee, we aim to be transparent with our guests about our policies, and we apologize if the explanation provided was unclear or delivered in an impolite manner. Your feedback is invaluable in helping us identify areas that require urgent attention and improvement, both in our facilities and in our customer service. We regret that we were unable to provide you with a more comfortable and positive experience. Sincerely,

Bonjour Philippe, Nous vous remercions sincèrement pour votre commentaire. Nous sommes ravis d'apprendre que notre hôtel a répondu à vos besoins et qu'il n'y a "RAS" (Rien À Signaler). Votre satisfaction est notre priorité, et nous sommes heureux que votre séjour se soit déroulé sans encomnement. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Sincèrement,

Dear Renato, Thank you for your fantastic review! We are delighted to hear that you found our hotel to be an excellent value for the money and that you appreciated our convenient location close to the exhibition area and the airport. We are also very pleased that you found our hotel nice and clean, and that you enjoyed being within walking distance to restaurants and the small town. Your positive feedback is greatly appreciated, and we look forward to welcoming you back on your next visit! Sincerely, B&B Paris Roissy CDG Aéroport

Bonjour Jean-Pierre, Merci d'avoir partagé votre expérience. Toute l'équipe est très heureuse que vous ayez passé un agréable séjour au B&B HOTEL Paris Roissy CDG Aéroport. Ce fut un réel plaisir de vous recevoir. Nous espérons avoir l'opportunité de vous accueillir de nouveau lors d'un prochain séjour. L'équipe du B&B Paris Roissy CDG

Dear Adriana, Thank you for sharing your wonderful feedback! We are delighted to hear that our hotel was a great place for you to stop by after your tourism in Paris and before your departure. We are happy that you found our location convenient for your travel plans. Your positive comments are greatly appreciated, and we look forward to welcoming you back in the future. Sincerely,