Contact us

Got a question? You’ve come to the right place!

       
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    Book a hotel

    Would you like to book a stay by telephone? If you are calling from outside France, dial +33(0)298 337 529.  Our staff of 20 customer advisers are there to help you Monday to Friday from 8:45 am to 10 pm, Saturday from 11 am to 7 pm, and Sunday and public holidays from 11 am to 5 pm. We can answer your queries in English, German, Spanish, Italian and other languages. So go ahead and pick up the phone!

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    E-club service

    Do you have a question about our E-club service or about your account? We are there to answer your queries by filling in our contact form.

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    Group bookings

    Would you like to make a group booking? For a sports event or a coach party, you can book 10 rooms or more via our Groups department by email : groupes@hotelbb.com.

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    Logée Card department

    Do you have a question about our Logée Card? Please contact our Key Accounts departmen by email : corporate@hotelbb.com

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    Contact a hotel or our customer service

    Would you like to speak directly to the reception of one of our hotels? Simply dial the number you can find on each hotel’s description page.
    If you need an information, you can also contact our customer service by clicking here.