General Terms of Sale
B&B Hotels France General Terms of Sale. At B&B Hotels, you must pay for your room before gaining access.
Our hotel staff welcomes you to the hotel:
In France :
• Monday to Thursday: from 6.30am to 11am and 5pm to 9pm
• weekends and public holidays : from 7.30am to 11am and 5pm to 8.30pm
• Friday and days before public holidays: from 6.30am to 11am and 5pm to 8.30pm
In Italy :
• Every day : from 7am to 11pm
Outside of these times, you can also rent a room by using automatic check-in machine with a bank card or American express card solely equipped with an electronic chip.
Many hotels have longer reception times. Consult the hotels pages on www.hotelbb.com.
2.1 Guaranteed booking
Your booking is guaranteed as soon as you have pre-paid for your stay (by cheque or in cash) directly with the hotel to which you gave your bank card details when booking your stay (unless the bank details provided are invalid). Providing your bank card details to ensure your hotel booking does not pay for the nights booked, but authorises the hotel manager to debit your account with the amount of the first night of the stay booked in the event of a no-show if the hotel booking has not been cancelled.
You will be provided with a booking number in all cases of guaranteed bookings.
This booking number sent to you allows you to arrive at the hotel whenever you wish.
If you arrive earlier or later than the reception times mentioned, you enter your number in the automatic check-in machine, which gives you a ticket (if necessary after paying for you stay) that specifies your room number and access code.
2.2 Simple booking
The booking is simple when you book without providing your bank card details:
- either directly with the hotel for a stay in France and Italy,
- or, when this is possible, on the www.hotelbb.com website and B&B HOTELS mobile services for a stay.
In this case, the booking number you were given by the hotel manager enables you to obtain a room outside of the reception time mentioned, via the automatic room distributor or being welcomed by hotel staff up to 7pm on the first day of your stay After 7pm, your room is automatically considered free and may be sold to another guest.
2.3 Booking of event-based and/or promotional offers
These offers, only available on the www.hotelbb.com website and B&B HOTELS services or on the websites and mobile services of B&B HOTELS commercial partners, are rate information for which no accumulation, no cancellation, no modification and no reimbursement is possible (including the rooms and any additional services).
Unless otherwise indicated in the special conditions of the offer, online prepayment for the entire stay and additional services is required to confirm this booking.
3. Booking procedure on www.hotelbb.com or on B&B HOTELS mobile services
The booking procedure is as follows:
1: search for a hotel and select the room and a rate,
2: possibly select additional services such as breakfast, unless the additional service is included in the rate mentioned in Step 1
3: check the details of the booking, its total price, applicable sales conditions and possible adjustments to the choice (room, rate, additional service), then enter the contact details of your customers,
4: enter the details of your bank card, consult and accept the general conditions of sale, the sales conditions of the booked rate and confirm the booking,
5: B&B Hôtels acknowledges receipt of the booking by immediately sending an email summarising the contract offer, the booked additional services, the rates, the sales conditions related to the selected rate, accepted by the customer, the booking date made, the Customer Service information, as well as the address of the hotel to which the customer can send any complaints.
4. You want to cancel or change your booking
Remember that as these are accommodation services in line with article L 121-21-8-12° of the French Consumer Code, you do not have the right of withdrawal set out in article L 121-21 of the French Consumer Code.
Simple and guaranteed bookings can be cancelled before 7pm on the expected day of your arrival.
In the event of cancellation, you must directly warn the relevant hotel as rapidly as possible.
• A cancellation number will be sent to you.
• It will confirm that your cancellation has been noted.
Event-based and/or promotional offers cannot be modified, cancelled or reimbursed (whether it is for the amount of the stay or for additional services). In this case, mention is made in the special conditions of the offer.
For any extension to the stay, you must speak with hotel staff before 11am to obtain information on availability. If this extension is possible, you must immediately pay for your room so that the hotel manager can give you a new access code.
If you are not within the hotel in France, you can also contact the customer service department on + 33 2 98 33 75 29.
For any interruption in your stay, you must inform the hotel before 11am so that the interruption to your stay can be taken into account. Within the context of a simple or guaranteed booking, the rate of the cancelled part of the stay will be reimbursed through a cheque corresponding to this amount. No reimbursement will thus be made as part of a booking for an event-based and/or promotional offer.
In the event of a no-show, any guaranteed booking:
• Made by supplying your bank details and not cancelled before 7pm, will automatically be invoiced and the price of the first night debited as fixed compensation. The remainder of the stay will be cancelled.
• Made by prepayment with the hotel and not cancelled before 7pm, will give rise at your request to the reimbursement of the total stay, minus the price of the first night.
The prices are indicated before and during the booking of the rooms. They are understood to mean per room for the number of people and the selected date.
The prices are confirmed to the customer in an amount including taxes in Euros and are only valid for the period stated on the site.
Unless otherwise specified, the additional services (breakfast, car parks, etc. are not included in the price.
The tourist tax, shown in step 3, must be paid to the hotel directly on-site apart from a booking for an event-based and/or promotional offer, where this amount is included. It is specified that, depending on the cities or country, some taxes may be added on to the rates.
The prices account for the VAT applicable on the day of booking and any change in the applicable rate of the VAT will be passed on automatically to the prices indicated at the invoicing date.
Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be passed on automatically to the prices indicated at the invoicing date.
The online payment is made by bank card (Visa, Mastercard, American Express, credit card) via a secure payment system. You will be asked for your bank card number, the cryptogram on the back of the card and its expiry date. Any irregular, ineffective, incomplete or fraudulent payment for a reason applicable to the customer will cancel the booking at the costs of the customer, without prejudice to any civil or penal proceedings against them.
When the booking is confirmed and the online payment made, you will receive a detailed confirmation and a receipt of payment for your stay at the email address that you have provided. The confirmation is deemed to represent the agreement of the parties.
When you arrive at the hotel, you will be given a summary invoice for the total amount of the stay, including the additional tourist tax due, if necessary.
Visa Electron and Maestro cards are not accepted as guarantees for the booking but can be used to pay once at the hotel. Payment by "e-carte bleue" is not available when booking and paying for your stay at B&B hotels.
At the automatic reception booth, only bank cards with an electronic chip allow you to pay for your stay at B&B hotels. If your bank card only has a magnetic strip, you must arrive at the hotel during reception opening hours to pay for your stay at B&B Hotels or use another means of payment.
An invalid bank card will automatically cancel the booking.
For a stay in France, any complaint must be sent to the Customer Service department of B&B HOTELS by using our contact form.
Any dispute must, to be taken into account, be sent by email via our contact form within a period of eight days from your departure from the hotel under penalty of loss of rights. In the event of a dispute, the data kept in our information systems has probative force.
We thus draw your attention to the fact that some hotels are operated by companies legally separate from B&B HOTELS, to which they are bound by a franchise agreement, and consequently have exclusive liability toward the customers for any damage. B&B HOTELS and the hotels are insured for their professional liability with an insurance company known to be solvent.
You must, furthermore, have taken the care during your stay to report any disagreement so as to limit any prejudice.
You must contact the relevant hotel directly for stays in Italy.
The photographs and information shown on the website are not contractual.
B&B HOTELS cannot be held liable for the non-performance or poor performance of the booking due to force majeure, due to a third party, due to the customer, due to the failure of the Internet network or due to a payment refusal for the bank card by the holder's bank.
10. Settlement of disputes
Without prejudice to the applicable rules of procedure, in accordance with article L. 152-1 of the French Consumer Code, B&B HOTELS offers the customer effective and free recourse to a consumer mediation scheme by being a member of the sector-based mediation system, MTV - MEDIATION TOURISME ET VOYAGE (French Tourism and Travel Mediator organisation).
After informing the B&B HOTELS customer service department and not receiving a satisfactory response within a period of two months, the customer can call upon the Médiateur du Tourisme et du Voyage, whose contact details and consultation arrangements are available on its website: www.mtv.travel.
11. Stay at the hotel
Unless expressly specified otherwise, room rentals go from noon on the first day of the booking to noon on the last day of the booking. .
Animals are accepted by B&B for a surcharge. The animal's owner shall be held directly liable for any deterioration or damage caused by the animal.
Depending on the applicable laws, you may be requested to fill in a police form when you arrive at the hotel. To do this, you must present a form of identification to check whether or not you are required to fill out the police form.
The customer agrees and undertakes to use the room in a reasonable manner in line with its purpose. Hence, any behaviour contrary to normal behaviour and to public order will lead to the hotel management asking you to leave the hotel without any compensation or any reimbursement if a payment has already been made.
B&B hotels provide free WIFI access. The customer agrees not to use his or her computer resources to reproduce, represent, make available or disclose to the public any goods protected by copyright or a similar right without authorisation from the holders of these rights or in breach of their rights.
12. Service guarantee
In France, the customer has a contractual service guarantee entitled "Money back and invited back Guarantee" that the service can present
13. Alternate accommodation and force majeure
If the booked hotel is unavailable or in the event of force majeure, the hotel reserves the possibility of fully or partially accommodating the customer in a hotel of equivalent category for services of the same kind. Any extra cost of the room and transport between the two hotels shall be borne by the hotel initially booked.
B&B HOTELS will not be liable in the event of non-performance of its obligations resulting from an occurrence of force majeure. Cases of force majeure or unforeseeable circumstances are deemed to be the ones normally recognised by French case law and French Courts of Law
Refer to the legal information of the www.hotelbb.com site and B&B HOTELS mobile services.
15. Applicable law
These general conditions are governed by French law subject to a mandatory protective provision.
These conditions of sale are applicable from 24/12/2015, for up to 10 rooms booked and can be modified without any prior notification.
Bookings of more than 10 rooms are subject to a group contract. For further information on a stay in France, B&B Group service is ready to help you at +33 (0)2 98 33 76 18 or by email to email@example.com, and for a stay in Italy, by email to the address firstname.lastname@example.org.
To read our conditions of sale for our other B&B hotels in Europe, connect to our website www.hotelbb.com