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B&B HOTELS Germany: Information about COVID-19

Only for Everyone - Together we are strong

Dear guests,

We are facing challenging times these days. Every one of us plays an important part in order to prevent the Coronavirus from spreading and to protect our population. We want to assure you that the health and safety of our guests, our employees and the entire population are our top priority as a company at any given time.

Uncertainty and confusion became our constant companions in the past couple of weeks. Especially the tourism and hospitality industry is affected by hourly changes. Therefore, we would like to provide you with an overview of all important topics in regard to your booking at one of our hotels as well as useful information about the Coronavirus.

We deeply regret that many of you will have to postpone long planned holidays and visits. We are also aware of the fact that the cancellation of trade fairs and events affect planned business travels and meetings. To ease your further planning, we want to offer you the most possible flexibility and provide you with a summary of our adapted cancellation policies.

We have again extended our high hygiene standards, because your health is our top priority. Thus, even under the current regulations, we can offer you an all-round good and safe feeling during your stay in our hotels.

The coronavirus will continue to affect us and our lives for an indefinite period. The situation is new to all of us but we will master this challenge together with you. We wish you and your loved ones health and confidence in these challenging times. Together we will do everything possible to contain the further spread of the virus and look forward to the time after.

We are always here for you! #onlyforeveryone

 

Sincerely,

Max C. Luscher

CEO Central and Northern Europe B&B HOTELS

 

Information about your booking

Please inform yourself about the travel regulations of the respective federal states before you start your journey. You can view them here. In addition, some B&B locations currently have adapted reception opening hours.

Should you have any further questions regarding booking, please do not hesitate to contact your B&B hotel by phone or e-mail.

 

Information about your stay

As part of the continued easing of the measures to contain the coronavirus, the individual federal states in Germany have issued regulations that include requirements for overnight stays in hotels. In some federal states, hotels are obliged to record the contact details of all hotel guests and to save them for a limited period. In addition, some hotels are not allowed to accommodate guests who show symptoms of respiratory disease and/or have had contact with Covid-19 cases in the last 14 days. Violation of these regulations is an administrative offence, which may result in a fine. Please note that in case of respective regulations we cannot accommodate guests who do not wish to leave their contact details or who fulfil other exclusion criteria.  Therefore, we would like to ask you to inform yourself on the day of your arrival, on the website of the respective state government, about the current travel regulations.

In addition, some federal states currently have accommodation bans for travellers who arrive from or reside in a district or city of another country of the Federal Republic of Germany in which or in which the number of new infections with the coronavirus SARS-CoV-2 is higher than 50 per 100,000 inhabitants in the last seven days before the planned journey, according to a publication by the Robert Koch Institute (RKI). Exceptions apply to persons who can prove with a medical certificate that they are not infected. Therefore, please inform yourself about the current requirements of the individual federal states before your stay.

 

Our security measures

The health of our guests and employees is always, and of course especially now, an absolute priority at B&B HOTELS. For this reason, we have taken numerous precautions on site at our hotels to ensure the safety and health of our guests and employees in the best possible way. Below you will find further information about your stay with us.