In this very special period, B&B HOTELS adapts every day to the evolution of the situation in order to be as close as possible to your needs.
For any stay between 18 March and 15 April included (i.e. during the estimated period of "confinement"):
If you have a flexible booking (i.e. not promotional), you can of course cancel without any constraint.
If you have opted for a promotional booking that is normally non-cancellable, non-changeable and you cannot come to the hotel: you will receive a refund of the total amount of your reservation without any action on your part.
Please note that this refund will take place in a few weeks, the time for our teams to return to a more usual situation.
For any stay from 16 April to 30 June 2020:
If you have a flexible booking, you will be able to cancel it up to 6pm on D-day without any charge.
If you have opted for a non-cancellable booking that cannot be modified: we will exceptionally offer you a free postponement for 1 year on the same hotel.
If the confinement period continues and is still in progress at the time of your stay, the stay would be fully refunded.
For your requests, please use our form "Problem with a booking".
All the B&B HOTELS teams are mobilized to welcome you in the best conditions, even in the very particular context we are going through. In order to follow the measures taken by the Government, we are not able to offer you our usual breakfast offer.
From 17 March 2020, the central reservation office will only be reachable from Monday to Friday from 9.00 am to 6.00 pm on the following number: +33(0)298 337 529.