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SAFETY FOR EVERYONE. COVID-19 measures at B&B Hotels Spain 

The safety of our teams, guests and staff has always been and remains our priority. We go beyond compliance with the health instructions of national and local authorities to be the safest hotel chain in terms of cleaning and disinfection you can go to. Below, we tell you about all the measures we have implemented in our hotels.

 

1. Cleaning and safety protocols certified by Applus+

 

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Travel safely with B&B Hotels. Applus+, a world leader in the inspection, testing and certification sector, has authenticated our cleaning and safety protocols against the risks derived from COVID-19. We have worked, and continue to work, to welcome you back to our hotels and offer you maximum security, peace of mind and flexibility so that you can enjoy your stay.

 

 

 

 

 

 

2. Cleaning protocols

 

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All our establishments follow cleaning protocols certified by Applus+, which follow the practices and recommendations of the World Health Organization and the health authorities.

Cleaning and disinfection is extreme in both common areas and rooms. We use cleaning products approved by the Ministry of Health in all common areas, rooms, contact surfaces, objects, as well as in our linen. Of course, we have also increased the frequency of cleaning and disinfection - you can travel with peace of mind with B&B Hotels!

 

3. Security protocols

 

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The safety of our customers, employees and partners is our main concern. Our hotels follow all the protocols to facilitate the required social distance. Therefore, we have created signage in all common areas of the hotel reminding the need to maintain a safe distance, as well as the use of masks, and we have installed separation screens. Likewise, we have redesigned the common areas by placing the furniture to comply with the current legislation in terms of capacity and distance. 

Finally, our teams receive constant training in risk prevention and all the necessary equipment, such as masks, hydroalcoholic gel, thermometers to measure temperature, etc. to work safely.

4. Digitalisation of our services

 

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In order to minimize the interaction and direct contact between guests and hotel employees, we have implemented new digital solutions.

 

  • Online Pre-Check-in: online service for check-in minimizing interaction with staff. You will only have to go through reception to confirm your identity. 

 

  • Digital Welcome: thanks to the new digital welcome, you will receive in your e-mail all the services we have at the hotel without having to go through reception. 

5. Adapting our restaurant services

 

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To avoid crowds and any potential contamination, we have adapted our catering services.

We have rethought the buffet breakfasts. Below, we detail each of the safety measures implemented.

- Placement of hydroalcoholic gel dispensers at the entrance to the dining room.

- Mandatory use of gloves when picking up any type of product or eating utensil.

- Mandatory use of masks when not seated at the table.

- Placement of tables and food supply areas with adequate safety distance.

- Removal of products commonly used by guests, e.g. oil cruets, cruet shakers, sauce boats, salt shakers, etc.

In addition, in some of our hotels we offer Take Away breakfast so that you can enjoy it in your room. For your peace of mind, the content of the Take Away breakfast is prepared in single-use containers and we minimise the handling of the products.

Finally, with our room service and catering we offer different meal options following strict safety protocols

 

6. About your reservations

 

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Given these unique circumstances, we are making our booking policy more flexible in order to give you the greatest peace of mind and still offer you the best value for money. All reservations made in hotels in Spain will allow a free date change until 31/12/2020. 

Thanks to the support of a recognised brand, an innovative business model and the high quality of our services, at B&B Hotels Spain we are at the disposal of all our guests, to make your stay with us a positive and safe experience.

If you have made a reservation in one of our hotels in Portugal, Italy or France, you can find out about the measures applied in these countries:

B&B Hotels Portugal

B&B Hotels Italy

B&B Hotels France

Can't wait to see you in our hotels!