The safety of our teams, guests and staff has always been and remains our priority. We go beyond compliance with the health instructions of national and local authorities to be the safest hotel chain in terms of cleaning and disinfection you can go to. Below, we tell you about all the measures we have implemented in our hotels.
Travel safely with B&B Hotels. Applus+, a world leader in the inspection, testing and certification sector, and the Clean & Safe stamp, has authenticated our cleaning and safety protocols against the risks derived from COVID-19. We have worked, and continue to work, to welcome you back to our hotels and offer you maximum security, peace of mind and flexibility so that you can enjoy your stay.
All our establishments follow cleaning protocols certified by Applus+ and the Clean & Safe stamp, which follow the practices and recommendations of the World Health Organization and the health authorities.
Cleaning and disinfection is extreme in both common areas and rooms. We use cleaning products approved by the Ministry of Health in all common areas, rooms, contact surfaces, objects, as well as in our linen. Of course, we have also increased the frequency of cleaning and disinfection - you can travel with peace of mind with B&B Hotels!
The safety of our customers, employees and partners is our main concern. Our hotels follow all the protocols to facilitate the required social distance. Therefore, we have created signage in all common areas of the hotel reminding the need to maintain a safe distance, as well as the use of masks, and we have installed separation screens. Likewise, we have redesigned the common areas by placing the furniture to comply with the current legislation in terms of capacity and distance.
Finally, our teams receive constant training in risk prevention and all the necessary equipment, such as masks, hydroalcoholic gel, thermometers to measure temperature, etc. to work safely.
In order to minimize the interaction and direct contact between guests and hotel employees, we have implemented new digital solutions.
To avoid crowding and any potential contamination we have adapted our catering services.
Take Away Breakfast: we have decided to temporarily suspend the buffet breakfast service, replacing it with the take away breakfast service so that you can enjoy it in your room and start the day with the best energy. We will bring up to the door of your room a bag with water, juice, a sandwich, a piece of fruit and a piece of pastry.
Food safety: for your peace of mind, the contents of the Take Away breakfast are prepared in single-use containers and we minimise product handling.
Room and catering service: we offer different food options following strict safety protocols.
Given these unique circumstances, we are making our booking policy more flexible in order to give you the greatest peace of mind and still offer you the best value for money. All reservations made in hotels in Portugal will allow a free date change until 6 pm of the day before arrival date.
Thanks to the support of a recognised brand, an innovative business model and the high quality of our services, at B&B Hotels Portugal we are at the disposal of all our guests, to make your stay with us a positive and safe experience.
If you have made a reservation in another country, you can find here the measures applied in each country: