Provided by Bureau Veritas, after constant audit process, certifying that we receive guests safely at our hotels.
Face mask, in a way that it covers nose and mouth, is mandatory inside the hotel.
We provide hand sanitizer at the reception and at the areas of bigger circulation, in the hotels. Hotel staff underwent constant theoretical and practical training on hygiene protocols.
Our restaurant and social areas are respecting all hygiene protocols and social distance.
Keep a distance of at least 1.5 meter from other people.
Our hotels rooms are undergoing constant cleaning (the exact frequency depends on each hotel).
We recommend that you use cashless payment whenever possible. Instead, give preference to payment by card.
Wash hands regularly and thoroughly (at least 30 seconds) with soap and water.
When using the elevator, give preference to enter it in the company of, at most, one more person.
We implemented several communications on the hotels with recommendations for protection and safety.
Avoid touching mouth, nose and eyes with unwashed hands.
Sneeze and cough into the crook of your arm, avoiding contamination.
Breakfast can be served in the hotel's restaurant and the guest can serve himself (self service) as long as the mandatory use of disposable gloves and protective mask covering the nose and mouth is respected. B&B Hotels employees must supervise the service, as well as the cleaning of the shared items. Tables and chairs must be sanitized between the use of different customers.
Breakfast can be served in the hotel's restaurant, our team is responsible for serving the guest (in line or at the table). B&B staff oversee the service, as well as the cleaning of shared items. Tables and chairs must be sanitized between the use of different customers.
The hotel's restaurant must be closed for consumption. Breakfast must be consumed in the apartment. The hotel will serve breakfast through bags and leave it at the door of the apartment (respecting the requested time or the guest may be asked to pick up the breakfast kit at the restaurant). Hotels are currently operating in this dynamic (with the exception of Rio de Janeiro units, which operate under the rules of the Orange Phase).