I have lost my ID

You can't log in

- Have you checked the case of the letters when entering your password (lower/Upper case)?

- You've recently changed your laptop computer: you must therefore sign up again to receive a new password
(but you don't need a new telephone number)
 

You've not received your password

- Please check that you have entered your mobile phone number correctly (otherwise you won't receive your password via SMS)

- Contact reception who will give you your new password