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Contact us
Got a question? You’ve come to the right place!
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Customer relations
Do you have a suggestion? A comment? A complaint? Were you delighted with your experience at B&B Hotels, or perhaps disappointed, and would you like to let us know how you feel? You can do so here!
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Book a hotel
Would you like to book a stay by telephone? If you are calling from outside France, dial +33(0)298 337 529 (€0.34 per minute incl. VAT, plus any fees charged by your service provider). Our 20 advisers will answer your calls from 9.00am - 7.00pm during the week and 11.00am - 5.00pm on weekends and public holidays. We can answer your queries in English, German, Spanish, Italian and other languages. So go ahead and pick up the phone!
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E-club service
Do you have a question about our E-club service or about your account? We are there to answer your queries on +33(0)298 337 529 (€0.34 per minute incl. plus any fees charged by your service provider) or by e-mail: eclub@hotelbb.com.
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Group bookings
Would you like to make a group booking? For a sports event or a coach party, you can book 10 rooms or more via our Groups department on +33(0)298 337 529 (€0.34 per minute incl. plus any fees charged by your service provider) or by email to: groupes@hotelbb.com.
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Logée Card department
Do you have a question about our Logée Card? Our Key Accounts department will take your call on +33(0)298 337 529 (€0.34 per minute incl. plus any fees charged by your service provider) or by email to: corporate@hotelbb.com.
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Contact a hotel
Would you like to speak directly to the reception of one of our hotels? Simply dial the number you can find on each hotel’s description page.